Diablo® III

Black screen and kernel panic

In the last week I got a black screen while playing. Everything stops, I don't see any kind of error message, the screen just goes black and I have to power off and power back on. When I do, I get a kernel panic log, which is attached.
Seems to be some sort of issue with the video card, I am playing using the 9600M GT video card. This never happened before, so maybe it is related to 1.0.5?
I am on Late 2008 Macbook Pro and Snow Leopard 10.6.8.


Interval Since Last Panic Report: 178476 sec
Panics Since Last Report: 1
Anonymous UUID: 18CF6AF6-31A0-425F-A0B9-8C7F25A5F2B7

Sun Oct 28 19:02:26 2012
panic(cpu 1 caller 0xffffff7f808d3430): NVRM[0/2:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd4000000 0xffffff805c810000 0x096380c1, D0, P3/4
Backtrace (CPU 1), Frame : Return Address
0xffffff805b563760 : 0xffffff8000204d15
0xffffff805b563860 : 0xffffff7f808d3430
0xffffff805b563900 : 0xffffff7f809dd317
0xffffff805b563950 : 0xffffff7f809d463c
0xffffff805b563980 : 0xffffff7f8172409c
0xffffff805b563ac0 : 0xffffff7f809fa8a3
0xffffff805b563af0 : 0xffffff7f808dbc5e
0xffffff805b563ba0 : 0xffffff7f808d83c1
0xffffff805b563d90 : 0xffffff7f808da441
0xffffff805b563e80 : 0xffffff7f8086c998
0xffffff805b563ed0 : 0xffffff7f80c1e4ac
0xffffff805b563f40 : 0xffffff7f80c1e645
0xffffff805b563f60 : 0xffffff8000285b66
0xffffff805b563fa0 : 0xffffff80002c8527
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AGPM(100.12.31)@0xffffff7f80c1b000->0xffffff7f80c26fff
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0xffffff7f80834000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0xffffff7f8085c000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f8081d000
com.apple.nvidia.nv50hal(6.3.6)@0xffffff7f8160f000->0xffffff7f81a12fff
dependency: com.apple.NVDAResman(6.3.6)@0xffffff7f8086a000
com.apple.NVDAResman(6.3.6)@0xffffff7f8086a000->0xffffff7f80b38fff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0xffffff7f8081d000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0xffffff7f8085c000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0xffffff7f80834000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: MacBookPro5,1 (Mac-F42D86C8)

System uptime in nanoseconds: 104858525979112
unloaded kexts:
com.apple.iokit.IOUSBMassStorageClass 2.6.7 (addr 0xffffff7f80de1000, size 0x49152) - last unloaded 73964971131686
loaded kexts:
com.vmware.kext.vmnet 3.0.0 - last loaded 73726243045899
com.vmware.kext.vmioplug 3.0.0
com.vmware.kext.vmci 3.0.0
com.vmware.kext.vmx86 3.0.0
com.squirrels.airparrot.framebuffer 3
com.squirrels.driver.AirParrotSpeakers 1.7
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.31
com.apple.filesystems.ntfs 3.4
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.GeForce 6.3.6
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleUSBOHCI 4.2.0
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.iokit.CHUDUtils 364
com.apple.iokit.CHUDProf 366
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.AppleProfileFamily 41.4
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.nvidia.nv50hal 6.3.6
com.apple.NVDAResman 6.3.6
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.iokit.CHUDKernLib 365
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS723225L9SA62, 232.89 GB
Serial ATA Device: MAT!@#$ADVD-R UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc526, 0x06200000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 5
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
Edited by CaptainFranz#1281 on 10/28/2012 5:13 PM PDT
Reply Quote
Support Forum Agent
10/28/2012 05:11 PMPosted by CaptainFranz
panic(cpu 1 caller 0xffffff7f808d3430): NVRM[0/2:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd4000000 0xffffff805c810000 0x096380c1, D0, P3/4

This may be related to RAM. Have you done an extended Apple Hardware Test to make sure everything is ok?

http://support.apple.com/kb/HT1509
Reply Quote
What happens to the audio when the computer goes off?
Reply Quote
I have not done Apple Hardware Tests. I will do today and post the results.
When the screen goes black, audio stops completely. It does not loop like it happens to other people having similar problems. I also did some more research and it looks like this issue happens the most to people with my macbook pro (late 2008) or the late 2010 with the nvidia 330. That's why I was thinking of some hardware issue with video card. I already got my logic board replaced once because of that, it's known that this model had some defective video cards (or at least, barely making the limits of the specs).
Reply Quote
I have not done Apple Hardware Tests. I will do today and post the results.
When the screen goes black, audio stops completely. It does not loop like it happens to other people having similar problems. I also did some more research and it looks like this issue happens the most to people with my macbook pro (late 2008) or the late 2010 with the nvidia 330. That's why I was thinking of some hardware issue with video card. I already got my logic board replaced once because of that, it's known that this model had some defective video cards (or at least, barely making the limits of the specs).


The late 2008 models didn't have the defective video cards. The model before the late 2008 did, the 8600M GT cards in them were detective. Hardware test would tell you more, especially if you might have some bad or poorly seated ram.
Reply Quote
Sorry for taking so long to reply about this.
I ran the hardware test (basic, not extended) and it is fine.
In the meanwhile, I also did some research on the issue.
The read error is always at the same address 0x00000100.
I have found threads both on diablo forums and apple forums with the same problem:
http://us.battle.net/d3/en/forum/topic/5051695366
https://discussions.apple.com/thread/3114550?start=0&tstart=0
However the hardware problem mentioned there seems to be regarding the mid-2010 models, whereas I am on the late-2008.
Also, as described in the post on these forums above, the issue happens always exactly after 5-10 minutes of play, for me it is always in the Festering Woods, as I am doing act 1 farm run. Today I got the same crash again and, as described in the post above, the audio looped.
So I am not very inclined to believe the hardware problem. I have never seen this kernel panic before, neither in diablo 3, nor in any other application. I am not quite sure what is going on. Any ideas?

P.s.
@DirkGently What you say is not entirely correct. Late-2008 models also had issues with screen blinking: https://discussions.apple.com/thread/3114550?start=0&tstart=0
After Apple changed logic boards for over 3 years (including mine), they finally discovered it was a firmware issue and that seems to be solved now.
Reply Quote
Sorry for taking so long to reply about this.
I ran the hardware test (basic, not extended) and it is fine.
In the meanwhile, I also did some research on the issue.
The read error is always at the same address 0x00000100.
I have found threads both on diablo forums and apple forums with the same problem:
http://us.battle.net/d3/en/forum/topic/5051695366
https://discussions.apple.com/thread/3114550?start=0&tstart=0
However the hardware problem mentioned there seems to be regarding the mid-2010 models, whereas I am on the late-2008.
Also, as described in the post on these forums above, the issue happens always exactly after 5-10 minutes of play, for me it is always in the Festering Woods, as I am doing act 1 farm run. Today I got the same crash again and, as described in the post above, the audio looped.
So I am not very inclined to believe the hardware problem. I have never seen this kernel panic before, neither in diablo 3, nor in any other application. I am not quite sure what is going on. Any ideas?

P.s.
@DirkGently What you say is not entirely correct. Late-2008 models also had issues with screen blinking: https://discussions.apple.com/thread/3114550?start=0&tstart=0
After Apple changed logic boards for over 3 years (including mine), they finally discovered it was a firmware issue and that seems to be solved now.


There are screen blinking issues which where solved a long time ago (to my knowledge) as I experienced that. There has not been a bad batch of video cards in the late 2008 MBPs. That was what my comment was directed at.
Reply Quote

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