Diablo® III

is this consider a bug???

i updated and activated my old starter edition to the standard edition.
i activated the battle.net sms protect.
i verified my account for diablo3 and for the sms protect.
but still my game is stuck in act1.
i cant progress, move on or even change difficulty level.
pls help me, for i am an avid fan of diablo series.
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That is a bad time man, I hope Blizzard helps you through this. Try emailing if you do not get a reply here.
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