Diablo® III

Freeze/crash MBP retina

my game is freezing and unable to recover frequently. I don't know if anything I am doing is triggering it, I haven't changed anything. I've tried scaling down settings and option/command/P/R reset, but it's still crashing. When the screen freezes, I am able to option/command/esc back to the desktop.

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 18 minutes

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f32

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
gMux Version: 3.2.19 [3.2.8]

NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Displays:
Color LCD:
Display Type: LCD
Resolution: 2880 X 1800
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort
SyncMaster:
Resolution: 1920 x 1200 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: HCJP906443
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
Edited by AceJustice#1172 on 11/14/2012 1:27 PM PST
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Blizzard Employee
Posts: 14,784
Have you ran Software Updates to get the new drivers provided in June 2012 MBP update?

Also, try these steps:

Resetting permissions on the Diablo III folder
    1. Select the Diablo III folder
    2. Press Command + I
    3. In the Info box, go to the Sharing & Permissions section and click on the lock and unlock it, entering your admin password when prompted.
    4. Make sure you have Read & Write permissions
    5. Click on the Burst icon (cog wheel) and select Apply to enclosed items

Repair Permissions via Disk Utility
    1. Navigate to /Applications/Utilities/ and open Disk Utility.
    2. Select the hard drive the game is installed on.
    3. Select the First Aid option.
    4. Click on the Repair Disk Permissions button.

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