Im in the same boat with you. I tried to purchase an item on the RMAH last week. The RMAH was very laggy but eventually it showed up in my "completed" tab as failed. I tried a few more times to buy that same item, but it always failed. So, a few hours later I bought a different item, but again only after fist checking my completed tab which still showed my first attempt as failed. This attempt to buy a different item went through perfectly, no lagg, no problem.
Well, when I transferred the second item to my stash, I now have both items in my stash.... the first one that was reported to have failed, and the second one. How is that possible when it clearly shows the first item as failed? Also, how did the first item get in my stash, when I only clicked on the second "completed" item to transfer it to my stash. I never could have clicked on the first item to transfer it since it is still showing as failed. Duh???
I have screen shots to prove all this and I provided them in the support ticket.
Well, Blizzard went ahead and charged me for the first item also, even though my completed tab is showing that the purchase failed.
I spent several days emailing support back and forth in the support ticket. They were nice, but not able to help. Their best solution was for me to turn around and sell the unwanted first item. I tried to explain that I did not want it, nor did I purchase it as is clearly seen based on their report showing it failed. Blizzard should be responisble to fix this, not me.
Finally they suggested I contact PayPal for help. So, I did this and started the process to get my money back since I never bought the first item, Bilzzard bought it without my permission as my completed failed status clearly shows me.
I did get fed up with being stuck between Blizzard and PayPal and so I called Blizzard phone support. I got a VERY nice man that reviewd my case, actually understood what had happened and agreed that it looked like a problem on Blizzards end. He naturally could not fix it himself, but said he would escalate it to the Devs to look at. So, I'm satisfied with that for now.
What is the result of all this confusion from Blizzards RMAH reporting debacle? I'm permanently banned from the RMAH for now. That may be temporary pending the outcome of this. If it changes I'll report back in and say so. If I never get back access to the RMAH it will be disappointing, but not a deal breaker. Blizzard will just be missing out on a ton of money over the next few years.
What really gets me mad is that its so very clear that the problem for this is on Blizzards end. Blizzard clearly reported that my purchase failed, then they still went ahead and bought the item for me after telling me that it has failed, and they put it in my stash without my permission.
Additional proof of a problem on their end is that the first item magically appeared in my stash without me transferring it there. How did it get in my stash? Blizzards glitchy computer system did it without my permission.
Edited by Scorpion#1829 on 11/8/2012 3:44 PM PST