Dev's don't make these decisions either they are developers. They do the projects that are spec'd out to the by the game designers vis a project manager. Dev's are just kick !@# nerdy assembly workers. Even though the CM says otherwise. I believe they are mistaken, or are just dumbing it down for simplicity sake. I've never worked for a dev shop, nor know any dev's that have where Dev is allowed to set there own priorities outside of on a smaller level like the order I build my services in for a task that has been set for me, and prioritizing "bug fixes".
By bliz they "pass things on to the dev team". I can assure you it doesn't mean CM just walks into the room full of dev's and is like "HOLD THE PRESSES!" Do I got a solution for you! No they have meetings.. (hopefully short ones), and they sit down with the game designer, other pm's, pj's, producers basically some marketing folks (however bliz may title them different from other companies), maybe 1 lead dev who is there to say if something is technically capable and give general time line estimates and depending on his hands on involvement the "Big Cheese".
Nowhere in the "dev's" aka Software engineers position does it say anything about playing the game and making decisions on how things should be changed.
Yet in the game designer position, you can see that is EXACTLY what that job is about.http://us.blizzard.com/en-us/company/careers/posting.html?id=120009U
If no player ever said anything about a problem they would have reports and analytic showing user behavior to figure things out and a Q&A team on there side. It's only been in the past couple years that forums + games have come together (at least in the history of gaming). They can be a great first responder for bugs but that is it. NES wasn't shipping me a new Super Mario cartridge if I figured out how to do the minus world glitch, or complained that I should get 2 coins per box. Valid unique and constructive suggestions are less likely to take place then finding the exact item you want to drop, but that doesn't mean you should give up! You never know you might get lucky, if you really stand out with a constructive and unique point of view. My point in this all basically was there is no reason to get upset over "crybabies", analytics and brand owners, product managers, or game designers (however you divide up the tasks) in the end are going to prevail over nerd raging forum members ;)