If I must maintain an active connection in order to play, then won't you return the favor? Diablo 3's terms of usage made it quite clear that I paid for a service and not a product. Is this not the service I paid for?
More info can be found in the technical support thread here ( http://us.battle.net/d3/en/forum/topic/5890100171?page=1 ), but I will repost/summarize for those who don't want to wade through that. I was specifically asked to move the topic to GD by a Blue, so please don't lock this thread for being a cross-post.
I don't get randomly disconnected while I am playing or anything like that.
But, like most D1 and D2 fans, I am an adult and do have a life. So I step away from the computer to take care of stuff every 20 minutes or so. Sometimes I'm away from the computer for 30 minutes, and come back just in time to see that all my progress has been lost, and all my nephalem valor deleted, because Blizzard has deliberately disconnected me. Others have tested and confirmed that I am not alone.
Because I sometimes have to replay the same area three times as a result of being disconnected while I step away from my computer, it makes for a less-than-satisfying gaming experience, as I'm sure you can imagine.
Now, I'm sympathetic to the fact that Blizzard needs to conserve its server resources for those who are actively using them, but you know what? I paid for those resources too. And I didn't choose to have to be constantly online while playing the game, BLIZZARD did. And Blizzard forcing me to rush back to my computer periodically to make sure you aren't logging me out of my own single-player game kind of adds insult to injury, don't you think?
Might you consider increasing the length of time before I get automatically disconnected? It was 60 minutes+ in D2, if memory serves, and even longer in D1. Not to put too fine a point on it, this is in spite of the fact that those two games did NOT require an active connection to play. Nor were those games as profitable as D3. I don't want to sound obnoxious, but really--can't you take those zillions of dollars you keep bragging to your shareholders about and put it toward the server resources required to have a more reasonable timeout period? I mean, this isn't a huge thing I'm asking for, is it?
So let me repeat my request: If I must maintain an active connection in order to play, then won't you return the favor? Diablo 3's terms of usage made it quite clear that I paid for a service and not a product. Is this not the service I paid for?
By all means, correct me if I am mistaken.
February 26, 2013 Update (so you don't have to jump to page 6):
OK, Activision, you win. Since you didn't fix this problem in the latest patch, and since you are obviously aware of this thread (so much so that you felt it necessary to stealth-delete posts), your intention is 100% clear.
No one here can deny that Blizzard made more than enough money to support a reasonable timeout comparable to that of bnet D1 and D2. But, not so many posts have appeared in here lately, so perhaps people genuinely don't mind you disconnecting their single-player games after such a short time period.
I'll uninstall the game for now, and go play PoE. If you ever change your mind and decide to respect your players a bit more, I may come back. I'll post here and ask for an update on whether there are any changes after the next patch.