Diablo® III

Family member purchased this game then banned

I convinced a family member to purchase this game yesterday night. We played together till they were about level 12. When they tried to log in tonight, it says account has been suspended due to violations, check registered email address. There is no email that was sent to the registered address. I highly doubt they did anything that could be considered a violation. They are a brand new player, and only played till the skeleton king.

What is the deal here? Does this company feel like stealing 60 dollars from my family? Did I make a mistake recommending this game?
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- Technical Support
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If this was a digital purchase, then chances are good that the payment failed. If that happens, they suspend the account until you sort out the payment issue. That is the first thing I would check.
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