When logged into Asia or Europe region, the game recognizes me as a standard edition player with full features available.
When logged into the Amercias region (The region I am supposed to play in) the game recognizes me as "starter edition" and I am unable to progress past king leoric or switch to my other higher level characters.
I was also unable to post in this forum as it does not recognize me as a standard edition player yesterday. Thus, I am able to post now because it recognizes me as a standard edition player but my in-game account under "Americas Region" still lock me out as a starter edition player with the "UPGRADE NOW" at the top right corner of the screen!
Please note, I am a returning player who despite refunding this game in the past, decided to re-purchase this game to support the game again (for providing me a good customer support experience previously) and give this game another chance after receiving positive feedback on the changes made in the patches.
I appreciate the help to resolve this issue as soon as possible.