Diablo® III

authentication module (error 851968)

There was a problem with an authentication module (Error 851968).

Connected to battle.net is checked green, then hangs on authentication.
I have a smart phone authenticator set up, just as added info. It never had me type it in before giving this error, however.
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Support Forum Agent
Posts: 14,784
It is probably referring to the authentication module in the Battle.net Cache folder. Try deleting it ands see if it helps.
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Posts: 2
I got it. It worked for me too. Just ignore my email. Thanks.
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Support Forum Agent
Posts: 14,784
This issue should be resolved now.
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- Technical Support
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The Mac tech support staff cannot assist on this one. This problem is an IT issue on Blizzard's end at the data center(s). Until it's fixed, there isn't anything that can be done on the support staff's end.

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I am Still having this issue after going to the site with the steps and deleting the cache, still sticks on Authenticating Credentials
Thx
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Support Forum Agent
Posts: 14,784
We've seen some issues with ISPs in Australia and New Zealand causing this issue due to their DNS servers somehow. We've checked within our networks and AT&T's backbone, and there doesn't seem to indicate issues stemming from there.

If you can try, try switching to Google's DNS server temporally and see if that helps.
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So is there anyone looking into the Australian and New Zealand issue to fix it?
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