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As Battle.net is evolving into a complete platform, I would find it increasingly useful to be able to chat with my pals without launching a game. This would let me know right away when my friends are playing and it would definitely make me play more often if I could launch the game knowing who's online.
This might be more or less related to the website itself, but the website could be a good place to place it, after all. Facebook has a web-based chat, and as far as I can tell, it works pretty well. And besides, I would much more gladly have a webpage in the background than a full-fledged, memory-hungry game client.
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