Diablo® III

the auction bug--my money can‘t get back

I failed bid a legendary crossbow "manticore" in my HARDCORE game. The "completed items" shows 10,000,000 outbid refund. I clicked the button "send to stash" but no reaction. Then the button was always gray and can't click anymore.And my stash can't get these money.When I restarted my diablo3 and repeated these actions,the result was same.I can't get the money back and it has been 18 days.
PLEEEEEEASE solve this problem for me,I really need these money.
And I send ticket to Customer Service Representative many times ,but he said he can't help me.
The auction order ID is 1095481571,and it happened in the 1st,Nov,2012.
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85 Undead Priest
5010
Posts: 3,780
The QA team can and will do nothing about your transaction. That must be resolved through customer support. All the QA team can do is fix the bug (if there is a bug) so that it doesn't happen again. Post in the technical support forum ( http://us.battle.net/d3/en/forum/5386227/ ), and get Omrakos to put some pressure on the ticket team. If he can't fix your issue, and tells you to submit a ticket, then link the thread in your ticket to back up the fact that it's their responsibility to resolve your issue.
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