Diablo® III

Please Help! Stuck at Updating Setup Files

Hey everyone i'm trying to set up diablo 3 on my brothers macbook air and i keep getting stuck at updating setup files it gets a little more then half way and then stops i tried blizzards suggestions but they aren't helping and i'm wondering if anyone can help provide a little more information on what i should do. thanks for all the help guys.
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Support Forum Agent
Posts: 14,784
Can you provide some system specs and we can see if this helps?

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)

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Mac Technical || Sun – Thur, 11 AM – 8 PM CST
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hey thank you very much i dont think his macbook air meets somethings but i was told it would work anyway but here you go... and if theres anything he could buy to make it work please let me know much appreciated!
Hardware
Model Name: MacBook Air
Model Identifier: MacBookAir3,2
Processor Name: Intel Core 2 Duo
Processor Speed: 1.86 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 2 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBA31.0061.B01
SMC Version (system): 1.66f55
Hardware UUID: 513312E9-ECC7-59E4-872C-97989BF3784E
Graphics
Chipset Model: NVIDIA GeForce 320M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x08a3
Revision ID: 0x00a2
ROM Revision: 3571
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort
Display Connector:
Status: No Display Connected
Software
System Version: Mac OS X 10.6.5 (10H717)
Kernel Version: Darwin 10.5.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 6 minutes
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Support Forum Agent
Posts: 14,784
12/04/2012 04:27 PMPosted by gmen
System Version: Mac OS X 10.6.5 (10H717)

This is the issue. The part of the part of the process it is getting stuck on is installing Agent.

Agent is a helper app that helps provides updates for the games. If you never installed a Blizzard game before, this is always installed first.

Agent requires a minimum of 10.6.8 to be installed.

Your brother just needs to update to 10.6.8, which is free. Try having him download this combo update to get to 10.6.8.

http://support.apple.com/kb/DL1399
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Okay Thanks! i will try this now and see if it works
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Thank you very much! it worked! the only problem i have now is this happened to my desktop computer a couple of times i played diablo 3 on his computer worked i exited it but when i went to play again it said diablo 3 failed to launched. like i said this happened on my desktop computer and all i had to do was start it up a couple of times and it went away but for his it didn'y. so im reinstalling it but im just wondering if it happens again what should i do?
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Support Forum Agent
Posts: 14,784
Can you provide the full error message that occurs? Or a screenshots. Screenshots are nice.

You can upload it to a photo sharing site like imgur, photobucket, tinypic, etc.
________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
Rwlrlwrlwrl wrlrwl rwlwrlw rlwrlwrlwr wlrwlwr grglblrglglr? Wrwlrwl rarwlwrlwr grgrblgr!
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Hey sorry it was nothing everything is working fine and good thanks for everything again much appreciated!
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