Lylirra is one of the only really respected blues, but her response to botting (which I am sure is primarily scripted from management) is extremely weak. Botters and spammers have run rampant since week 1 and from what not only I can tell, but the majority of community as well, is that Blizzard has done very little to actually control, or eliminate them
Not scripted. Not from management. What I wrote is based on my own experiences working at this company for over 6 years. I know almost each and every member of our anti-hack team personally, and I can speak first-hand as to how seriously they treat their role. They work long hours, they invest themselves completely, and they rarely get any praise for what they do because their job is never done. Yesterday, I spoke with one of the guys on the team for over an hour about how difficult and frustrating it is to keep up with all the different ways that players want to exploit the game. You find a certain kind of automation program and get rid of it, another pops up in its place, and now it's even harder to detect. Or you know that some players are using a particular type of bot based on intuition and experience on the job, but you can't prove it beyond a shadow of a doubt. Permanently banning a Diablo III license isn't something we take lightly, and there's a lot more that goes into actioning someone for botting than what meets the eye. (Yes, kind of like Transformers, but fortunately with less Shia LeBouf.)
But, to counter your point more specifically, we have done many things to deter botting and remove those who are botting from the game environment. From the development side -- just to name a few things -- we've implemented game limits and AH limits. We've painstakingly removed exploitable monsters, chests, events, and locations, or made adjustments to them so that they would not benefit botters. And we continue to add layers to our reporting systems (I'll pass on your feedback about adding more, though). On top of that, we have meetings each week with the development team to discuss what more we can do to help prevent this kind behavior (like I said previously, though, most solutions would negatively impact legitimate players...for example, CAPTCHA). From the anti-hack side, we monitor for bad behavior around the clock, and we routinely issue ban waves for verified cases of botting. We've also brought legal action against several companies who develop these types of programs.
But we agree with you: it's not enough. Of course, we're not sure that what we can do will ever be enough (we don't know if we can eliminate exploitative behavior completely), but we're willing to try. It's an ongoing battle, though, not something you win after a couple of quick matches.