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still getting error code: BLZPTS00007
have tried all the troubleshooting options blizzard gives on the link and tried other fixes that people have suggested but nothing is working. I uninstalled the game and attempted to reinstall and it still goes to this checking for updates before the launcher actually comes up.
If i remove all blizzard and battle.net related files from my computer before attempting the reinstall it will start the "updating" process but then gets stuck 1/3 of the way thru and the error reappears.
Why is this happening, when will it be fixed so I may play again?
I have tried Enabling Secondary Logon
I have tried Opening as administrator
I have tried Closing backround apps
I have tried deleting Battle.net tools folder
I have tried Restarting my computer
I have uninstalling the entire game in hopes of reinstalling
I have cleared every d3/battle.net related file on my computer
I have tried calling your support hotlines but the queues are always full
I have tried sending a ticket
So basically i came on after the patch was live and it wouldnt go past the checking for updates screen. I was getting that error code as stated above. I have attempted all the troubleshoots from your link that comes when you click the error code. I then decided to uninstall the game and remove all files related to it attempting to reinstall.
Now when i go to open the setup.exe to reinstall it still goes to that checking for updates screen before giving me the same error.
Any help with this matter would be much appreciated
Ok, start by doing the steps in these two articles, even if you've done them before.
Then, temporarily disable any antivirus or software firewall programs you may be using. Then try the game again. It's normal for it to show the "updating" screen but it shouldn't last long as it's just getting the Agent files which aren't that big.
Try creating a new Windows user and add it to the administrators group. this article will show you how if you're unfamiliar with the process.
Then log off Windows, and back on with the new user account and try the game again.
If that doesn't help, please open up Internet Explorer, click on "Tools" then "Internet Options". Now go to the "Connections" tab and click on the button that says "LAN settings". Make sure that "Automatically detect settings" is checked, and that you are not using a proxy server and then click "OK." Try the game again afterwards.
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