Diablo® III

UnPlayable.. idk why.

for some reason, the game has enormous lag, worse than ever, its gotten to a point where i keep dying like 200 yards from where i am, which is like where i was about 10 seconds ago..
whatever I do, the character does nothing, it just sits there taking hits and dying..
even tho when i move around, my character moves from what i can see, but the character in the game itself does not.. you get my point here?

ONLY when i encounter mobs, like, in the Arreat Craters, encountering ONE scorpion does nothing, but anymore than that, the game ends up very unplayable..
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i tried to do one of the troubleshootings for these issues im having.. which is to uninstall and re-install the game..
the game DOES NOT INSTALL for some reason..
it stops at 0.0%

Help?
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good to know that after waiting for about 20-30mins, its now 1.1%
its not that its slow, its just that it was not doing anything for a while.
hopefully the unplayable lag goes away after i install this..
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What you describe is colloquially known as "rubberbanding". Your latency is so high that your game client and server stream do not "jive" with each other (they are no longer synchronized), and you continue to take damage even though your onscreen client shows you far from any danger.

Unfortunately, a game reinstall isn't likely to fix this. It is either incorrect network settings (not too likely, but can happen), ISP problems, or issues on Blizzard's end beyond player control.

However, you can also try deleting the following folder and see if it improves your situation any:

/Users/Shared/Blizzard/Battle.net/

This will delete your Battle.net cache files, which can become corrupted over time due to any number of issues (including non-game related events).

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Thank you very much for your reply, one question: where do i find that file??

I hope this really does help.
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The file is listed directly in the post, but I'll put it here also so it stands out a bit more:

/Users/Shared/Blizzard/Battle.net/

The highlighted part is the folder you want to delete. The /Users directory (folder) is found at the root level of your boot drive, and each successive name in the line above is one additional level deep. You're basically opening the /Users folder, then opening the /Shared folder found inside it, then opening the /Blizzard folder found inside the /Shared folder, and finally deleting the /Battle.net folder inside the /Blizzard folder.

Just to let you know, this will help solve corrupted cache problems, but if you are experiencing very high latency, you may need to do a traceroute in the Terminal to find out where the hiccup(s) are. You can do so by opening Terminal, which is found in your Utilities folder, and typing the following line, followed by the Enter key:

traceroute us.logon.battle.net

It should die with a bunch of * * * marks at about the 12th hop, which is where Blizzard's servers have been set up to block ping/traceroute packets.

An example is my traceroute found here:

traceroute to us.logon.battle.net (12.129.206.130), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.443 ms 0.394 ms 0.230 ms
2 76.126.124.1 (76.126.124.1) 37.015 ms
te-7-7-ur02.hayward.ca.sfba.comcast.net (68.87.198.37) 9.866 ms 18.313 ms
3 te-1-1-0-13-ar01.oakland.ca.sfba.comcast.net (68.86.143.46) 22.221 ms 16.602 ms 12.255 ms
4 he-2-15-0-0-cr01.sacramento.ca.ibone.comcast.net (68.86.91.225) 15.710 ms 17.340 ms 23.983 ms
5 pos-0-8-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.85.78) 17.949 ms 17.327 ms 17.736 ms
6 pos-0-2-0-0-pe01.11greatoaks.ca.ibone.comcast.net (68.86.87.10) 20.209 ms 20.834 ms 22.979 ms
7 192.205.37.1 (192.205.37.1) 22.447 ms 20.123 ms 18.960 ms
8 cr1.sffca.ip.att.net (12.122.86.198) 29.203 ms 30.835 ms 30.979 ms
9 cr1.la2ca.ip.att.net (12.122.3.122) 32.984 ms 30.843 ms 31.473 ms
10 gar20.la2ca.ip.att.net (12.122.128.181) 26.199 ms 26.344 ms 30.222 ms
11 12.122.251.190 (12.122.251.190) 29.199 ms
12-122-254-234.attens.net (12.122.254.234) 28.846 ms
12-122-254-238.attens.net (12.122.254.238) 29.805 ms
12 mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 27.046 ms
mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 229.974 ms
mdf001c7613r0002.lax1.attens.net (206.16.68.54) 31.287 ms
13 * * *
14 * * *

You want your traceroute to die right where mine did. You'll notice in hop #12 there is one entry with a rather high 229.974 ms listing - that means that particular node is experiencing high traffic, and thus latency, and it's relatively close to the Blizzard servers in terms of the data path. You'll get that kind of latency fairly often at that particular location, even at 6:30 AM as I just did. But since everything else shows low latency, I'm in the green for a good game. Hopefully your traceroute will show that as well.

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Thank you very much for assisting me through this, i really appreciate it.

here is what my traceroute showed me, idk whether i stop it from going on and on and on, or if it stops automatically.. but it kept going until this, then i closed the window myself..
it showed me this:

traceroute to us.logon.battle.net (12.129.206.130), 64 hops max, 52 byte packets
1 mobilewifi.home (192.168.1.1) 2.404 ms 2.178 ms 1.649 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 168.187.160.173 (168.187.160.173) 649.233 ms 324.179 ms 274.005 ms
8 168.187.124.146 (168.187.124.146) 440.170 ms 306.680 ms 409.503 ms
9 ge-5-3-2.edge3.london1.level3.net (212.113.15.165) 921.539 ms 408.017 ms 409.625 ms
10 ae-52-52.csw2.london1.level3.net (4.69.139.120) 511.922 ms 511.479 ms 409.623 ms
11 ae-56-221.ebr2.london1.level3.net (4.69.153.129) 511.745 ms
ae-58-223.ebr2.london1.level3.net (4.69.153.137) 409.277 ms 409.221 ms
12 ae-43-43.ebr1.newyork1.level3.net (4.69.137.74) 718.675 ms 921.290 ms
ae-42-42.ebr1.newyork1.level3.net (4.69.137.70) 511.821 ms
13 ae-81-81.csw3.newyork1.level3.net (4.69.134.74) 613.932 ms
ae-61-61.csw1.newyork1.level3.net (4.69.134.66) 612.593 ms
ae-91-91.csw4.newyork1.level3.net (4.69.134.78) 716.363 ms
14 ae-2-70.edge3.newyork1.level3.net (4.69.155.81) 818.455 ms 613.932 ms
ae-4-90.edge3.newyork1.level3.net (4.69.155.209) 511.972 ms
15 att-level3.newyork1.level3.net (4.68.63.142) 409.145 ms 511.562 ms 614.644 ms
16 cr1.n54ny.ip.att.net (12.122.131.102) 511.626 ms 613.842 ms 614.320 ms
17 cr2.cgcil.ip.att.net (12.122.1.2) 511.850 ms 613.868 ms 511.953 ms
18 cr1.cgcil.ip.att.net (12.122.2.53) 511.947 ms 511.559 ms 511.899 ms
19 cr2.dvmco.ip.att.net (12.122.31.85) 614.235 ms 511.410 ms 819.108 ms
20 cr1.slkut.ip.att.net (12.122.30.25) 511.582 ms 511.538 ms 614.209 ms
21 cr2.la2ca.ip.att.net (12.122.30.30) 614.365 ms 511.502 ms 614.465 ms
22 gar29.la2ca.ip.att.net (12.122.129.241) 614.167 ms 511.331 ms 511.566 ms
23 12-122-254-238.attens.net (12.122.254.238) 819.393 ms 511.638 ms
12.122.251.190 (12.122.251.190) 511.842 ms
24 mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 511.239 ms
mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 630.276 ms
mdf001c7613r0002.lax1.attens.net (206.16.68.54) 511.301 ms
25 * * *
26 * * *

^[27 * * *
28 * * *
2

as you can see, my latencies are all extremely high.. is there anything i can do about this? i would hate to try and be patient in the hopes of Blizzard fixing this, i'm not a very patient person when it comes to gaming..

also, i managed to find the Battle.net folder and sent it to trash then emptied the trash, and has not rly made much difference, but in all honesty, i did get more of 289-300 latency then usual, but that is nothing even noticeable..
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i use a MiFi with an unstable download and upload speed, it differs from time to time, it varies from 0.1Mbps to 4.6Mbps..
the ping varies from 20ms to 2000ms, all according to www.SpeedTest.net
but nothing that shows on that speed test run makes any improvements on the performance of the game.. it can be worse, but can't get any better than 300ms in-game..
sometimes the PING in the test shows 20-30ms, but the game shows 300+ms

I play the game in 2 different locations, at my university, and at my house.. yet the lag never differs, its always the same..
altho i do experience terrible lag more frequently at the university than at home, idk if that makes a difference at all, but i'm telling you this in case it does..

Also, sometimes when i pause the game, after i unpause it, i notice some terrible lag (not the latency), like stuttering and i move, but the character in-game does not, hopefully that makes sense to you..
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The MiFi isn't really capable of meeting a broadband low latency requirement for most games unfortunately. Because it is going through the 3G network you use via your cell carrier, it sadly isn't going to get better. Straight wi-fi will work a lot better, but a wired connection is always best. What you are essentially doing is the equivalant to tethering your computer to a cell phone, which will never deliver even satisfactory results for a real time movement game.

Your traceroute shows that you are timing out at the second hop, which is pretty much standard fare when dealing with tethered 3G data devices such as the MiFi. This is because the signal must travel to a cell tower and back, and depending on the cell tower's capacity and current traffic, you will either get a nominal, but slow signal, or weak and thready signal with lots of dropouts.

This is unfortunately, an issue Blizzard cannot fix on their end as it actually has nothing to do with their setup at all. The configuration you are currently using is unsupported (by almost all game companies in fact), and is really only useful for light web surfing and email fetching.

I'm sorry to have to give you the bad news, but there really isn't anything I or Blizzard can do on this end. Your best option if you can, is to get a router with at least wi-fi capability and use it at your two play locations.

Also, do note for future reference that tethering like you are doing now results in constant IP changes (sometimes as few as five minutes between IP changes). This may cause battle.net to flag your account for lockdown due to suspicious activity, as it cannot differentiate the real you vs. the potential fake you (a theoretical account thief), thus when multiple IP connects in a short period of time is detected, the account can become locked, requiring you to contact customer service via phone to unlock, which also usually entails faxing them your ID/driver's license to prove who you are.

I wish this was the news you wanted to hear, but alas, I'm afraid that's something that's beyond my control with your configuration.

:(

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Thank you very much, i take that as somewhat good news, cuz it means there is something i can do on my end, and i know what it is..
i bought this MiFi just to play this game, but i have a WiFi at home as well, but since my whole family uses the same WiFi, i decided to get this MiFi..

using the WiFi i have at home, the result from the traceroute was this:

traceroute to us.logon.battle.net (12.129.206.130), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.385 ms 1.293 ms 1.186 ms
2 89.203.85.254 (89.203.85.254) 17.903 ms 18.220 ms 36.209 ms
3 skb-core-so20.fasttelco.net (62.215.0.146) 58.444 ms 41.464 ms 36.241 ms
4 skb-ace-10g62vl401.fasttelco.net (62.215.2.90) 23.618 ms 18.960 ms 18.831 ms
5 kdc2-10g000-x-skb-ace.fasttelco.net (62.215.2.62) 19.229 ms 19.079 ms 20.941 ms
6 if-14-4.core1.rsd-riyad.as6453.net (116.0.78.101) 34.610 ms 33.508 ms 33.356 ms
7 pos-channel1.mcore3.ldn-london.as6453.net (195.219.195.221) 113.851 ms 114.655 ms 111.454 ms
8 if-1-1-1-0.tcore1.l78-london.as6453.net (195.219.195.10) 203.594 ms 203.582 ms 202.372 ms
9 if-7-2.tcore1.njy-newark.as6453.net (66.198.70.25) 195.863 ms
if-10-2.tcore2.aeq-ashburn.as6453.net (216.6.87.106) 211.913 ms 203.105 ms
10 if-2-2.tcore2.njy-newark.as6453.net (66.198.70.2) 206.523 ms
192.205.34.245 (192.205.34.245) 216.877 ms
if-2-2.tcore2.njy-newark.as6453.net (66.198.70.2) 190.786 ms
11 if-3-2.tcore2.aeq-ashburn.as6453.net (216.6.87.9) 205.807 ms
cr2.wswdc.ip.att.net (12.122.84.82) 357.972 ms 309.934 ms
12 cr1.cgcil.ip.att.net (12.122.18.21) 295.508 ms 307.100 ms
192.205.34.245 (192.205.34.245) 207.476 ms
13 cr2.dvmco.ip.att.net (12.122.31.85) 303.870 ms
cr2.wswdc.ip.att.net (12.122.84.82) 347.507 ms 294.775 ms
14 cr1.slkut.ip.att.net (12.122.30.25) 318.844 ms
cr1.cgcil.ip.att.net (12.122.18.21) 307.005 ms 306.423 ms
15 cr2.dvmco.ip.att.net (12.122.31.85) 307.000 ms
cr2.la2ca.ip.att.net (12.122.30.30) 306.741 ms
cr2.dvmco.ip.att.net (12.122.31.85) 307.770 ms
16 gar29.la2ca.ip.att.net (12.122.129.241) 308.593 ms 290.098 ms
cr1.slkut.ip.att.net (12.122.30.25) 323.973 ms
17 12.122.251.190 (12.122.251.190) 409.718 ms
12-122-254-234.attens.net (12.122.254.234) 341.136 ms 291.187 ms
18 gar29.la2ca.ip.att.net (12.122.129.241) 400.028 ms 409.121 ms
mdf001c7613r0002.lax1.attens.net (206.16.68.54) 292.408 ms
19 12-122-254-238.attens.net (12.122.254.238) 512.845 ms

i have no idea what this is, i still have not taken any courses or subject (or whatever they're called in college), about Computer Science yet..
so idk what this rly is..

so you're saying that if i use my WiFi to play, this lag shouldn't be there? or what exactly do you think?
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I tried using my WiFi at home to play diablo just now, there is even more lag, more stuttering lag and excessive latency..

using my MiFi is better somehow..
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if-14-4.core1.rsd-riyad.as6453.net (116.0.78.101) 34.610 ms 33.508 ms 33.356 ms
7 pos-channel1.mcore3.ldn-london.as6453.net (195.219.195.221) 113.851 ms 114.655 ms 111.454 ms
8 if-1-1-1-0.tcore1.l78-london.as6453.net (195.219.195.10) 203.594 ms 203.582 ms 202.372 ms
9 if-7-2.tcore1.njy-newark.as6453.net (66.198.70.25) 195.863 ms
if-10-2.tcore2.aeq-ashburn.as6453.net (216.6.87.106) 211.913 ms 203.105 ms

For the home connection, it seems to start going up in latency after hitting the pos-channel1.mcore3.ldn-london.as6453.net backbone. Notice how it starts climbing up from there and keeps being high, getting to 300+ when it hits the ATT backbone.

This is something that may be an issue with your ISP's peering partner. You might want to contact them to see if they can reach out to the partner.
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Thanks alot, but i don't understand exactly what i'm suppose to ask/tell them..
what partner?

bare with me on this, idk much about these things.. sry if you find me somewhat annoying with those little questions..
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Thanks alot, but i don't understand exactly what i'm suppose to ask/tell them..
what partner?

bare with me on this, idk much about these things.. sry if you find me somewhat annoying with those little questions..


We don't mind those questions. It's the people that don't ask questions and just assume we know what their problem(s) is/are that get annoying sometimes.

The "partner" refers to the ISP or major company that provides the main backbone that your current ISP uses for its services. An example would be a mom and pop ISP that contracts with Verizon so they can use Verizon's services while doling out internet bandwidth to its own users. In such an arrangement, the mom and pop ISP is a front end and service provider, and Verizon is the "partner" that provides the means for the mom and pop ISP to connect its users to the internet.

Note: This is a hypothetical example, but it should give you the gist of what a partner is.

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We don't mind those questions. It's the people that don't ask questions and just assume we know what their problem(s) is/are that get annoying sometimes.

Very comforting to know that..

The "partner" refers to the ISP or major company that provides the main backbone that your current ISP uses for its services. An example would be a mom and pop ISP that contracts with Verizon so they can use Verizon's services while doling out internet bandwidth to its own users. In such an arrangement, the mom and pop ISP is a front end and service provider, and Verizon is the "partner" that provides the means for the mom and pop ISP to connect its users to the internet.

Note: This is a hypothetical example, but it should give you the gist of what a partner is.

Now i understand what it is well enough, but, you're talking about this with the WiFi, not the MiFi right? cuz they're different ISP, idk about their partners IF they have any yet..

the WiFi is used by my whole family, around 6 people including myself, if i contact the ISP about this, and if they do make any adjustments, will anything affect my family's usage in any way?
what i mean is, will those changes (if any) in any way affect other uses besides the gameplay?
and also, idk if you know about this or not, but i also use the MiFi to play other games like Call of Duty on my PS3, will those changes or adjustments or whatever they are improve the game performance on the PS3 as well? or do you know nothing about this?
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I notice that when i play from the university, there is enormous lag when i encounter mobs.
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i'm playing it now, as i stack up NV stacks, as soon as i reached 5 stacks, it took Approx. 30 seconds to perform something in-game..
when i get back home, i will check if it's the same at home, in a few hours..
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the WiFi is used by my whole family, around 6 people including myself, if i contact the ISP about this, and if they do make any adjustments, will anything affect my family's usage in any way?
what i mean is, will those changes (if any) in any way affect other uses besides the gameplay?
and also, idk if you know about this or not, but i also use the MiFi to play other games like Call of Duty on my PS3, will those changes or adjustments or whatever they are improve the game performance on the PS3 as well? or do you know nothing about this?


The WiFi is the service provided by either your family's router or cable modem (some cable modems are also built in wired/WiFi routers). Whatever your family's ISP is, that ISP's partner, if it has one, is the entity that needs to alter its system configuration settings and/or hardware to provide proper traffic routing.

Right now, it looks like one of two issues: Poor routing infrastructure of your family ISP's partner, or packet throttling. It is most likely the former, since the latter is so detrimental when used carte blanche.

If you are getting poor performance via your family's WiFi, it could also be that somebody on the home LAN is downloading or uploading while you are playing and causing major bandwidth issues. Using BitTorrent or streaming videos online are two of the most common causes for this. WiFi should provide at least a moderately decent gameplay experience, assuming you are having no signal issues, though latency will still not be as good as a wired connection.

If your family has a router with wired ports on it, you might want to try connecting to one of those the next time you play and see if your gameplay experience improves. If so, you could be having signal reception problems via WiFi, which are commonplace due to how objects bounce signals from routers all over the place.

If you choose to contact your family's ISP, be calm and tell them exactly what is happening (severe latency when playing games). Provide them the traceroute you showed us here and explain that you are not very technically inclined, but are providing them with that traceroute because you were asked to by the technical support people for the game you play (you don't have to specify that it is Blizzard Entertainment, as they'll figure that out rather quickly by tracing and fingering the IPs). Once the ISP receives the information, they can determine where in the chain the problem is arising and contact the appropriate people to get the ball rolling. It won't get fixed overnight, but eventually it may lead to more fluid gaming.

As for your University, if you are using the MiFi while there, there's not much else that can be done - that device wasn't designed for the low latency games require, and neither is the cell network you are using.

I wish I were there to help you physically - I could probably determine the root cause of your issue, at least partially, and maybe help make it better at least while you're at your family's house.

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12/06/2012 02:32 AMPosted by TheTias
Whatever your family's ISP is, that ISP's partner, if it has one, is the entity that needs to alter its system configuration settings and/or hardware to provide proper traffic routing.

so, the company itself would have to change it's hardware of system configuration just to improve one customer's gameplay performance? i doubt they would go through all the trouble for just me.

12/06/2012 02:32 AMPosted by TheTias
If you are getting poor performance via your family's WiFi, it could also be that somebody on the home LAN is downloading or uploading while you are playing and causing major bandwidth issues. Using BitTorrent or streaming videos online are two of the most common causes for this. WiFi should provide at least a moderately decent gameplay experience, assuming you are having no signal issues, though latency will still not be as good as a wired connection.

Yeah, when someone is downloading something, it significantly lowers the performance on everything, i know how that is, which is basically the main reason i bought the MiFi, to avoid that factor and not worry about it. I just had no idea that the MiFi would be not good enough.

12/06/2012 02:32 AMPosted by TheTias
If your family has a router with wired ports on it, you might want to try connecting to one of those the next time you play and see if your gameplay experience improves. If so, you could be having signal reception problems via WiFi, which are commonplace due to how objects bounce signals from routers all over the place.

I use a MBA 13" mid 2012, and has no Ethernet port. huge downside of it, i might buy a computer in the future just for gaming. My brother has a computer specifically designed to play all kinds of video games on it with no trouble whatsoever, he ran www.CanYouRunIt.com on his computer, and his computer specs exceeded everything. but he still had some lag, basically the same as mine..

12/06/2012 02:32 AMPosted by TheTias
If you choose to contact your family's ISP, be calm and tell them exactly what is happening (severe latency when playing games). Provide them the traceroute you showed us here and explain that you are not very technically inclined, but are providing them with that traceroute because you were asked to by the technical support people for the game you play (you don't have to specify that it is Blizzard Entertainment, as they'll figure that out rather quickly by tracing and fingering the IPs). Once the ISP receives the information, they can determine where in the chain the problem is arising and contact the appropriate people to get the ball rolling. It won't get fixed overnight, but eventually it may lead to more fluid gaming.

like i mentioned just now, would the company really reconfigure their system just to satisfy my gameplay experience? isn't that too much to do for so little benefit for only one person?

12/06/2012 02:32 AMPosted by TheTias
As for your University, if you are using the MiFi while there, there's not much else that can be done - that device wasn't designed for the low latency games require, and neither is the cell network you are using.

damn..

12/06/2012 02:32 AMPosted by TheTias
I wish I were there to help you physically - I could probably determine the root cause of your issue, at least partially, and maybe help make it better at least while you're at your family's house.

I wish you could be here to help too, would be MUCH easier and simpler..

isn't there anything going on on your end?
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btw, I live in Kuwait, and i'm playing the US servers, idk if that makes any difference, but i tried the other servers as well, and the exact same lag persists!
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