I am following up regarding your issue for the Realm Money Auction House auction for the gems. This auction was a failed auction, and we are not attempting to send any payment on this. Having a look in to your account, we do show the items were returned to the stash and claimed. I apologize for the long delay on this, but thank you for your patience while we looked in to this for you.
Below is a screenshot of my auction log that shows very clearly that the items were NOT returned to my stash. I never sold or wore or dropped or traded a single radiant star ruby after this transaction, with the exception of one that I purchased in the GAH. There was obviously some sort of bug with this transaction, or it wouldn't still be listed as "processing", and would just be complete like every single other transaction in my log.
Don't steal my money Blizzard. 4 radiant rubies are worth more than $30 right now... Take some accountability, sort this out, and send me my gems!! PLEASE!