Diablo® III

Auction House item not delivered

Transaction 1141240713... I was in an auction battle and thought I lost... then I won. What the? Anyway the item appeared and I clicked send to stash. It didn't appear in the stash and never has.

The item appears on my Completed Tab as "Purchased - Bid 0". That's right... bid 0 gold amount. Obviously something has gone wrong.

So now I am minus the gold I bid, which was a non insubstantial sum for my account, and I have never received the item.

On the same day a different item I tried to send to stash did not appear but did some time later so there seems to have been a glitch at that time.

Created a support ticket but after a couple of weeks of to and fro I received the answer that they cannot help me so I should just write up a bug report.

Decidedly unhappy. No gold, no item and now wary of the AH.
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85 Undead Priest
Posts: 3,780
There's nothing the QA team can do about your transaction. That must be resolved through customer support. All the QA team can do is fix the bug (if there is a bug) so that it doesn't happen again.

Try the technical support forum: http://us.battle.net/d3/en/forum/5386227/
Get Omrakos to put some pressure on the ticket team. If he can't fix your issue, and tells you to submit a ticket, then link the thread in your ticket to back up the fact that it's their responsibility to resolve your issue.
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I won order ID 1694099571 on 08/13/2013 and it STILL has not been delivered.
Please advise bnet.
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I purchased item ID 1694099571 on 08/13/2013 and it still has not been delivered.
Please advise
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