Diablo® III

updating setup file

just started about a month ago, it would freeze up on intializiing, tried everthing, so i decided to uninstall the game and reinstall it. Well now it just goes to about 3/4 of the way finished and freezes, on updating setup file.....Ive read every post and fix online with nothing working. please help.
Edited by JROD#1751 on 11/30/2012 5:24 PM PST
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Support Forum Agent
Posts: 43,074
JROD,

Please list every step you've tried to resolve it.
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turnning off every running app.
checking LAN
running as administrator
deleting current battle tag folder
checking firewall
connecting straight from modem to pc.
basically everthing in the stickey
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Support Forum Agent
Posts: 43,074
JROD,

Could you try what's described in the following two articles please?

https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS

https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
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still no change
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Support Forum Agent
Posts: 43,074
JROD,

Try creating a new user account in Windows on your PC and add it to the administrators group. Then log out of Windows and back on with the new account and try installing the game again.

https://us.battle.net/support/en/article/creating-a-new-administrator-account-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
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sorry, still no luck
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