Diablo® III

Invisible Effects and Enemies

Hello, I've been having an issue in Diablo 3 where certain enemy types (Mostly rare enemies with effects on them and Wood Wraiths) and spell effects, like all of the wizard's abilities and the Barbarian's 'Hammer of the Ancients' are invisible.

My graphics card is an ATI Radeon HD 4200 and I've updated to the most recent video drivers. Any suggestions on how to fix this?
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Support Forum Agent
Posts: 41,561
Titanicus,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.
Reply Quote
------------------
System Information
------------------
Time of this report: 12/3/2012, 17:44:37
Machine name: KINGOFROD
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p6653w
BIOS: BIOS Date: 07/21/10 09:12:50 Ver: 6.02
Processor: AMD Athlon(tm) II X2 250 Processor (2 CPUs), ~3.0GHz
Memory: 5120MB RAM
Available OS Memory: 4864MB RAM
Page File: 2880MB used, 6844MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4200
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9710)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9710&SUBSYS_2AB1103C&REV_00
Display Memory: 2428 MB
Dedicated Memory: 252 MB
Shared Memory: 2175 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: HP S2031 Series Wide LCD Monitor
Monitor Model: HP S2031
Monitor Id: HWP2904
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.3000
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/4/2012 00:25:14, 1081856 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D450-11CF-E577-BB0ABEC2C535}
Vendor ID: 0x1002
Device ID: 0x9710
SubSys ID: 0x2AB1103C
Revision ID: 0x0000
Driver Strong Name: oem102.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880:8.970.100.3000:pci\ven_1002&dev_9710
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Headphones (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6196 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/7/2010 10:27:34, 2484072 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6196 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/7/2010 10:27:34, 2484072 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6196 (English)
Driver Attributes: Final Retail
Date and Size: 9/7/2010 10:27:34, 2484072 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4D8A
FF Driver: n/a

Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4D8A
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
|
+-+ USB Input Device
| | Vendor/Product ID: 0x046D, 0xC05A
| | Location: Port_#0003.Hub_#0001
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x046D, 0xC05A
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0461, 0x4D8A
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 55.3 GB
Total Space: 941.5 GB
File System: NTFS
Model: ST310005 28AS SATA Disk Device

Drive: D:
Free Space: 1.5 GB
Total Space: 12.3 GB
File System: NTFS
Model: ST310005 28AS SATA Disk Device

Drive: Q:
Model: n/a

Drive: E:
Model: hp DVD-RAM GH60L SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

Drive: J:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

Drive: K:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

--------------
System Devices
--------------
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&267A616A&0&08
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_2AB1103C&REV_00\3&267A616A&0&A3
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_2AB1103C&REV_3C\3&267A616A&0&A0
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_2AB1103C&REV_00\3&267A616A&0&00
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2AB1103C&REV_00\3&267A616A&0&99
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2AB1103C&REV_00\3&267A616A&0&91
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_2AB1103C&REV_00\3&267A616A&0&A2
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AB1103C&REV_00\3&267A616A&0&98
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AB1103C&REV_00\3&267A616A&0&90
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AB1103C&REV_00\3&267A616A&0&9A
Driver: n/a

Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_2AB1103C&REV_05\4&C011167&0&0050
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AB1103C&REV_00\3&267A616A&0&92
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9609&SUBSYS_2AB1103C&REV_00\3&267A616A&0&50
Driver: n/a

Name: ATI Radeon HD 4200
Device ID: PCI\VEN_1002&DEV_9710&SUBSYS_2AB1103C&REV_00\4&456635&0&2808
Driver: n/a

Name: AMD SATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_2AB1103C&REV_00\3&267A616A&0&88
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
CyberLink Audio Decoder (HP),0x00201000,1,1,Claud.ax,8.04.0000.2822
MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.4414
On2 YUV12 Conversion Filter,0x00200000,1,1,,
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
ATI Ticker,0x00200000,0,1,Ticker.ax,
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16905
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
On2 Audio Level Filter,0x00200000,1,1,,
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16905
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16905
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
On2 PNG Export Filter,0x00200000,1,1,,
On2 Resample Filter,0x00200000,1,1,,
On2 Swf Splitter Filter,0x00800000,1,2,,
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
On2 Adaptive Deinterlace Filter,0x00200000,1,1,,
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16905
On2 FrameRate Filter,0x00200000,1,1,,
On2 Swf Muxer Filter,0x00200000,2,1,,
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16905
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
On2 Video Encoder Filter,0x00200000,1,2,,
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.05.0000.20704
ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,12.05.0000.20704
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16905
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16905
On2 Resize Filter,0x00200000,1,1,,
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
Cyberlink SubTitle(HP),0x00200000,2,1,CLSubTitle.ax,1.00.0001.7222
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
On2 Adjust Volume Filter,0x00200000,1,1,,
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.20704
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.05.0000.20704
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16905
On2 Flv Mux Filter (FlvSDK Edition),0x00200000,2,1,,
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16905
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16905
On2 Crop Filter,0x00200000,1,1,,
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16905
CyberLink Audio Effect (HP),0x00200000,1,1,ClAudFx.ax,6.00.0000.7209
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.20704
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.05.0000.20704
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
CyberLink Tzan Filter (HP),0x00200000,1,1,CLTzan.ax,3.05.0000.2722
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
On2 QuickTime Source Filter,0x00200000,0,2,,
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
Bandisoft MPEG-1 Video Decoder,0xff800001,1,1,bdfilters.dll,1.00.0003.0012
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.20704
_Mogulus Source Filter,0x00200000,2,2,MFilter.ax,
_Mogulus Calback Filter,0x00200000,1,0,MFilter.ax,
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,8.00.0000.4023
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16905
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
On2 Average Volume Filter,0x00200000,1,1,,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16905
AC3Filter,0x40000000,1,1,ac3filter.ax,1.03.0001.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16905
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
On2 BCHS Filter,0x00200000,1,1,,
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
On2 Fix SampleRate Filter,0x00200000,1,1,,
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16867
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
On2 MP3 Source Filter,0x00800000,0,1,,
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16905
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16905
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVsd.ax,8.04.0000.1622
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16905
On2 Flv Splitter Filter,0x00800000,1,2,,
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16905
On2 Chroma-Key Filter,0x00200000,1,1,,
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.20704
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Bandisoft MPEG-1 Audio Decoder,0xff800001,1,1,bdfilters.dll,1.00.0003.0012
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16905
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16905
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16905
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
On2 Denoise Filter,0x00200000,1,1,,
On2 YUV12 Filter,0x00200000,1,1,,
On2 IVTC Filter,0x00200000,1,1,,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
On2 Video Decoder Filter,0x00800000,1,1,,
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16867
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16905
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929
LG Video Renderer,0x00400000,1,0,LGVID.AX,

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16905
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Bandi MJPEG Video Decoder,0x00200000,1,1,qcap.dll,6.06.7600.16385
Bandi MPEG-1 Video Decoder,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP60R Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP61R Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.20704
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16905
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16905
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16905
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16905
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16905
MP2,0x00200000,1,1,quartz.dll,6.06.7600.16905
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16905

Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16724
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16724

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16905
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16905

WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
Realtek HD Audio front output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16867
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16867

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16867
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16867

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16899
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16899
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16899
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16899

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Headphones (Realtek High Defini,0x00200000,1,0,quartz.dll,6.06.7600.16905
CyberLink Audio Renderer (HP),0x00200000,1,0,cladr.ax,7.00.0000.2519
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16905
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16905
DirectSound: Headphones (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16905
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16905
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7600.16905

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

And my D3Prefs.txt

PreferencesVersion "44"
PlayedCutscene0 "15"
PlayedCutscene1 "0"
PlayedCutscene2 "0"
PlayedCutscene3 "0"
DisplayModeFlags "0"
DisplayModeWindowMode "0"
DisplayModeWinLeft "0"
DisplayModeWinTop "0"
DisplayModeWinWidth "1600"
DisplayModeWinHeight "870"
DisplayModeUIOptWidth "1280"
DisplayModeUIOptHeight "720"
DisplayModeWidth "1280"
DisplayModeHeight "720"
DisplayModeRefreshRate "60"
DisplayModeBitDepth "32"
Gamma "1.000000"
MipOffset "1"
ShadowQuality "0"
PhysicsQuality "0"
ClutterQuality "1"
Vsync "0"
Letterbox "0"
Antialiasing "1"
LowFX "1"
LimitForegroundFPS "1"
MaxForegroundFPS "150"
LimitBackgroundFPS "0"
MaxBackgroundFPS "8"
DisableTrilinearFiltering "0"
ColorCorrection "1"
MipBias "0.000000"
ReflectionQuality "0"
TonemapExposure "1.900000"
TonemapContrast "1.500000"
TonemapSaturation "1.000000"
TonemapGain "1.000000"
HardwareClass "4"
PCIVendor "4098"
PCIDevice "38672"
MasterVolume "0.240000"
EffectVolume "0.800000"
MusicVolume "0.300000"
NarrationVolume "0.800000"
AmbientVolume "0.800000"
ChannelsToUse "64"
SoundDriver "0"
SpeakerMode "0"
ReverseSpeakers "0"
QuestSubtitlesEnabled "1"
CinematicsSubtitlesEnabled "1"
MuteSound "0"
MuteEffects "0"
MuteAmbient "0"
MuteVoice "0"
MuteMusic "0"
Reply Quote
Support Forum Agent
Posts: 41,561
Titanicus,

Did you ever manually edit this line in the D3Prefs file?

HardwareClass "4"

That may be a little high for your hardware actually and it could be trying to do things it can't as a result. Try editing it down to a setting of 3 or 2 and see how it does.

I'd also recommend updating your Windows 7 to Service Pack 1 and get any other fixes Windows Update suggests if you haven't been keeping up with them.
Reply Quote
I turned hardware class down to 2 and then 3. I've also updated to Service Pack 1, but the problem persists. Thanks for your help so far, though.
Reply Quote
Support Forum Agent
Posts: 41,561
Titanicus,

Try bumping it up to 5 then and let's see what it does.

Also, make sure you're using this Catalyst version. I can't tell for sure if you are or not.

http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx
Reply Quote
Still nothing, unfortunately.
Reply Quote
Support Forum Agent
Posts: 41,561
Titanicus,

I looked into it a bit more and it seems that card has had issues like this since the game came out. It's rated as "slow" performance which is lower than our "low" rating even. It's just not going to work all that well. You'd want to lower all of the settings and maybe use a lower resolution too, but it's probably not going to be able to display certain effects in the game.

In re-reading older posts in this forum, a lot of users with your card ended up upgrading to something a little more modern and with more capability.
Reply Quote
Yeah... I was afraid of that. Well thanks for the help anyway. I didn't immediately jump to that conclusion because it runs fine otherwise. But once again, thanks for the quick response I didn't expect that at all.
Reply Quote
12/03/2012 06:46 PMPosted by Titanicus
Yeah... I was afraid of that. Well thanks for the help anyway. I didn't immediately jump to that conclusion because it runs fine otherwise. But once again, thanks for the quick response I didn't expect that at all.


I'm running D3 on an old machine with a Ati Radeon 4890 and it runs just fine. You can probably get a 4890 even a 5870 on Ebay for less than $100 if you didn't want to spend much on an upgrade and stick with Ati. With an Ati card, it's the second digit in the number that is more important, try to stick with an 8 or 9.
Edited by Grenth#1130 on 12/4/2012 7:29 AM PST
Reply Quote

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