Diablo® III

Game crashing and hard lock up

Game is crashing and occasionally hard locking the computer. It happens randomly. The places I have experienced it so far is

Character select screen, Inventory screen, talking to the blacksmith, picking up items.

Here are some of the error codes I have received.

746538DB-842E-4122-A271-05F186940262
E0BC4CBA-D94C-4E2E-8B21-D59110E1A763
94828071-E9D9-459E-A6CD-FDB554744E1B

Specs are:

Late 2011 13-inch macbook Pro

Processor 2.4 GHz Intel Core i5
Memory 16 GB 1333 MHz DDR3
Graphics Intel HD Graphics 3000 512 MB
Samsung 830 128gb SSD

Thank you in advance.
Reply Quote
Support Forum Agent
Posts: 14,784
You're crashing due to bad/corrupted drivers.

EXC_BAD_ACCESS (KERN_INVALID_ADDRESS at 0x893A8BEC)

Thread 0x0000440B "GLWorker Thread"
0 0x06DFA6DB "com.apple.driver.AppleIntelHD3000GraphicsGLDriver"
1 0x06DFA8C0 "com.apple.driver.AppleIntelHD3000GraphicsGLDriver"
2 0x06DFAABC "com.apple.driver.AppleIntelHD3000GraphicsGLDriver"
3 0x06DCF43F "com.apple.driver.AppleIntelHD3000GraphicsGLDriver"
4 0x06DC6530 "com.apple.driver.AppleIntelHD3000GraphicsGLDriver"
5 0x06B2AEB9 "com.apple.driver.AppleIntelHD3000GraphicsGLDriver"
6 0x06E5DFAE "com.apple.driver.AppleIntelHD3000GraphicsGLDriver"
7 0x05DA22A5 "GLEngine"
8 0x003F9835 "com.blizzard.diablo3"
9 0x00473052 "com.blizzard.diablo3"
10 0x00472F11 "com.blizzard.diablo3"
11 0x926F9ED9 "libsystem_c.dylib"
12 0x926FD6DE "libsystem_c.dylib"

What OS version are you on?
________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
Rwlrlwrlwrl wrlrwl rwlwrlw rlwrlwrlwr wlrwlwr grglblrglglr? Wrwlrwl rarwlwrlwr grgrblgr!
Reply Quote
Thank you for the reply. I am on 10.7.5
Reply Quote
Can you run a hardware test?
Reply Quote
I ran two regular and one extended test. All three returned this code.

4MEM/9/40000000: 0x8496f818
Reply Quote
Support Forum Agent
Posts: 14,784
It is pointing to a memory module error as well :( (RAM)

So, it might be a mix of both a bad graphics driver and bad or failing RAM.

Since your on 10.7.5, you can refresh your graphics driver with the 10.7.5 combo update.

You may want to get your RAM checked out but the Apple Store or a local Apple Authorized service professional.
________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
Rwlrlwrlwrl wrlrwl rwlwrlw rlwrlwrlwr wlrwlwr grglblrglglr? Wrwlrwl rarwlwrlwr grgrblgr!
Reply Quote
I am going to give the drivers a whirl first.

The ram is aftermarket so if the drivers don't check out i'll just pull the sticks and see if they are the culprit.

Thank you for the help.
Reply Quote
Still crashing after the combo update

Latest error code:

6E18785B-74E6-489D-8C3A-9034D2860CEF

I will pull the ram next and see if that solves the problem.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)

Reported!

[Close]