Diablo® III

Launcher Crash on Macbook

80 Dwarf Priest
0
Posts: 2
Traveling with wife staying at hotel with wifi. We share a Macbook with two accounts set up. She can run Diablo from her account. When I try to launch, launcher hangs and then exits with an error. Here is a little information:

Error Code (reported by Launcher)

5103EC3E-B581-4DA8-BBE3-6CED535A4B0C

Partial Dump from D3Debug.txt

2012.12.05 09:22:53.708423391 Diablo III Release (No Assertions) running under Mac OS X 10.7.5 (11G63)
2012.12.05 09:22:53.708779339 <BUILD>1.0.6.13300 (62059-787947)</BUILD>
2012.12.05 09:22:53.708864071 System Model: MacBookPro10,1
2012.12.05 09:22:53.708954514 Cheats: DISABLED
2012.12.05 09:22:53.709192524 CPU Vendor: GenuineIntel
2012.12.05 09:22:53.709226238 CPU Details: Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz
2012.12.05 09:22:53.709376781 CPU Processors: 1
2012.12.05 09:22:53.709422272 CPU Cores: 4
2012.12.05 09:22:53.709562830 CPU Threads: 8
2012.12.05 09:22:53.709695668 8192.00 MB of total physical memory
2012.12.05 09:22:53.709765710 OS Language: English
2012.12.05 09:22:53.709913445 Application Path: /Applications/Diablo III/
2012.12.05 09:22:53.709960749 ----------------------------------------------

2012.12.05 09:22:53.710099792 Command Line: -launch -uid diablo3_enus
2012.12.05 09:22:53.770754471 Clock freq = I64d
2012.12.05 09:22:53.771922488 Adjusted initial working directory: /Applications/Diablo III
2012.12.05 09:22:53.771968833 Detecting first installed locale.
2012.12.05 09:22:53.772141109 Detected: enUS
2012.12.05 09:22:53.853419778 Agent is successfully started or running already.
2012.12.05 09:22:53.857090818 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2012.12.05 09:22:53.857148580 Agent is not reporting speed - this is a problem.
2012.12.05 09:22:53.857231380 Detecting installed locales:
2012.12.05 09:22:53.857316588 Found: enUS
2012.12.05 09:22:53.860402611 Agent selected locale: enUS
2012.12.05 09:22:53.860465551 FileSystemGetLocale, AgentSettings: 1
2012.12.05 09:22:53.860525312 FileSystemGetLocale, using agent locale: enUS
2012.12.05 09:22:53.860743424 FileSystemGetLocale, returned locale: enUS
2012.12.05 09:22:53.862329130 SNOFilesInitialize('Data_D3', enUS)
2012.12.05 09:22:53.862852420 Initializing Streaming
2012.12.05 09:22:54.121948383 Working Directory: /Applications/Diablo III

HELP NEEDED
Reply Quote
Blizzard Employee
Posts: 14,784
Does this happen after hitting Play or when the launcher tries to load?

The error message indicates Diablo III is crashing and not the launcher.
________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
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80 Dwarf Priest
0
Posts: 2
After PLAY. As far as my naive idea goes, launcher runs until I get to the Login window, so I technically misspoke.
Reply Quote
Blizzard Employee
Posts: 14,784
Have you tried to remove the Diablo III.mfil file from the Diablo III folder?
________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
Rwlrlwrlwrl wrlrwl rwlwrlw rlwrlwrlwr wlrwlwr grglblrglglr? Wrwlrwl rarwlwrlwr grgrblgr!
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Blizzard Employee
Posts: 14,784
Also, try using the repair tool we have just implemented a bit ago.

https://us.battle.net/support/en/article/repairing-blizzard-games
________________________________________________
Mac Technical || Sun – Thur, 11 AM – 8 PM CST
Need 1x1 help? https://battle.net/support/article/contact
Rwlrlwrlwrl wrlrwl rwlwrlw rlwrlwrlwr wlrwlwr grglblrglglr? Wrwlrwl rarwlwrlwr grgrblgr!
Reply Quote
I have the same problem. Tried both, nothing happened. What shall I do?
Reply Quote
I have mac book air (13-inch, Mid 2012). And game freezes after i push play button at blizzard launcher screen. I have tried repair tool. removing the .mfil file nothing happened.
Reply Quote
I found the solution. It may help you too. Look here:

http://us.battle.net/d3/en/forum/topic/7350355614?page=2#29
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