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And it will say processing until it's done processing. This may take up to 48 or even 72 hours in some cases. Any longer than that and there's a problem that customer service will have to look into. But this isn't a bug.
If the status doesn't change in a couple days, then put in a support ticket. This article will lead you through the process: http://us.battle.net/support/en/article/contact
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