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Posting on behalf of my friend as his account is currently locked.
He has tried the password reset webpage but he always get the combination wrong error, which is quite impossible as it is his first name and last name.
Is there any other method because it seems either have to login or I have to reset the password which I couldn't even the his first name correct
If he is unable to remember his account details then he will have to contact Billing and Account support in the region his account is registered. This is done via a support ticket or via phone. Please be aware that he will most likely have to submit a government issued photo ID to get it unlocked.
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