Diablo® III

Account has been locked question

Posting on behalf of my friend as his account is currently locked.
He has tried the password reset webpage but he always get the combination wrong error, which is quite impossible as it is his first name and last name.
Is there any other method because it seems either have to login or I have to reset the password which I couldn't even the his first name correct
Thanks.
Reply Quote
- Technical Support
Posts: 17,312
View profile
If he is unable to remember his account details then he will have to contact Billing and Account support in the region his account is registered. This is done via a support ticket or via phone. Please be aware that he will most likely have to submit a government issued photo ID to get it unlocked.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]