Diablo® III

I didn’t receive my purchase

Good evening. Bug report forum send me here.
I put highest bit at item and won but amulet didn't received. That item have records at completed tab ( Purchased - Bit) but i didn't get item somehow.
please check my records.
Order ID: 1202512932
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Support Forum Agent

There's really nothing we can do for you in here as we don't handle auction house transactions. From what I can see though, the item in question is showing as having been claimed 2012-12-04 at 01:17:07 UTC.

You'll need to submit a support ticket and ask them to escalate it for investigation.

This article will lead you through the process.

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Sorry, I have the exact same problem.
I purchased 5 millions gold (transaction 1257573125) but it never show up. It not my first gold purchase, but it the first time I don't get my gold.

I'm trying to get a ticket, but email and phone ticket option are not available. What can I do ? Thanks!
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Support Forum Agent

The answer above your post applies to you as well. We do not handle auction house transactions in the forums.

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Thank for your quick reply, but when I click on "submit a ticket" then select Diablo III, then select topic "I have an issue related to the Auction House - I didn't receive my purchase", I can't select "submit a ticket" or "Phone support", both of them are gray. What can I do ?
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Support Forum Agent

Select a different catagory, one where you're able to fill out a description. It's not critical that you use the preselected categories.
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Thanks ! Ticket submitted!
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