Thanks for contacting Blizzard Support.
Thanks for contacting us regarding your Auction House issue.
Blizzard customer support does not have the ability to adjust, modify, or alter any items or commodities purchased within the gold or Real Money Auction House in Diablo 3.
If your auction is having an issue granting you the gold, item, or money, please allow 5-10 days to pass after the auction has ended as there can be a delay in the return of goods.
After that time has passed, and the issue is still unresolved, please post to the Diablo 3 bug report forums for further assistance.
If you have additional questions or concerns, please reply to this ticket. If you have any separate issues that you need help with, please navigate to the Support section of your battle.net account, open a new ticket with us, and we will do our best to help you. Here’s a link to our support site: https://us.battle.net/support/en/
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.