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I just lost all my Characters, including paragon lvl83 wiz(1450 hours played) and a paragon lvl20 barb(56hours played) and your support team told me they can not restore my characters.
Here's what happened:
On Dec 9th 11am I was playing the game, then I had the game plused then left home, my mom turned off my pc by forced shut down all programs, when I came back at 3pm I found all my characters were gone.
Can any GM look at into my issue please? I have more than 1500 hours played into this game it is really really sad day for me. There is no way I can continue play this game if nothing restored. So please help!
If they dont restore ur characters thats absolutely ridiculous. If they have the potential to restore items and stuff. I dont see why they cant restore characters. Buuuuutttttt all this is said with the assumption that you werent botting and stuff
your mom, brothers/sisters being punks. you can get your account hacked by /cough
diablo fan sites, diablo wikis, diablo hack sites, diablo cheating sites, diablo trading site (real currency), email phishing scams, login info sharing with other blizzard games (hacked on wow hacked on d3 as well), sharing info with friends family just other pple in general, authenticator hack, bluetooth hack, 3rd party programs cheating/hacking or not still a program to steal info, cheating programs, hacking programs, sniffers spoofers basically doing what ur not supposed to do, outdated flash video player, outdated java, updated java but still hacked through java lol, game spoofing, ads on websites, popups, web scripts and many many more.
Simply shutting off your PC would not cause the characters to be deleted.
It is quite unfortunate to hear that you somehow lost them, but unless there is a proven case of compromise they do not roll back accounts. For non-compromised accounts, they do not ever do item or character restores. You can read the policy here https://us.battle.net/support/en/article/diablo-iii-restorations
Please understand that submitting further tickets or calling will not help (unless this was an actual compromise). It will only create further backlog in the system by asking for things the GMs and support team can't grant.
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