Dude, I don't have (and care about) twitter, what are the latest news on Pvp ???
Thank you for all your answers, you're in a very difficult place being the only Blizzard representative that's directly in touch with the community and fan base.
To try and answer the question of how could you be a better CM :
First, try to find a balance between useful game information and personal/irrelevant stuff. Right now we, the community, feel there's too much blabla on stuff that doesn't matter to the game.
Second, people want information on how the is game evolving, on what the devs are working on. We don't necessarily wan't 100% accurate numbers, but it would be nice to know if the dev team is working on stuff that seem important to the community or not. Tell us the dev team is testing this or that, it doesn't engage them in any way, but at least we know important stuff is being adressed, not ignored. And if the dev team feel they don't need to change this or that, then tell the community ! So we don't waste time and effort posting about it !
Thirdly, there are many topics that have been discussed A LOT, but didn't receive any answer. Take itemization for example : did you see this thread ? https://us.battle.net/d3/en/forum/topic/7004016367?page=1
This is only one of many successful and busy threads that seemed to be totally ignored by Blizzard : by you, CM, and also by the dev team.
There are things that NEED a response. Build diversity is another issue. Monks being weak are another issue. Wizard's proc rates being nerfed instead of Critical mass is another issue. Life steal on belts for all classes is another issue. Barbs being the only class that actually feels powerful is another issue that the whole These stuff MATTER, so talk about it. "We're looking into it", "we're working on Monks passives right now", "procs for Wizards are fine", etc.
The last news we had about this were weeks ago, and for all we know nothing is being done about it.
On the itemization issue, the last thing we heard was a totally useless post about the thorns affix. I mean, THORNS ?? It's utterly useless and will still be useless. It will never make or break a character, and there are many other MUCH MORE interesting affixes to work and improve on.
On the Monk issue we had blabla about Lashing tailkick... How about talk to us about the spirit generation ? The passives being utterly weak compared to barb ?
- Find balance between pet talk and game mechanics (between stuff that matters to D3 and stuff that don't matter).
- The community wants information, even if it's not 100% sure and accurate. We'd love to know what's the dev team testing right now, some weekly Developer's journal maybe ?
- Identify subjects that NEED answers and communicate on them, even if it's to say that you can't say anything or whatever.
One last thing : CM posts often don't have enough visibility. Why don't you guys make a weekly recap of all the game related posts made by the CM's ? It's probably dangerous to do that, because it would reveal the total lack of communication on game related topics, but that would certainly be a very good way to improve the Blizzard-community relation.