Diablo® III

Diablo 3 retail has stopped working

I think it's related to the patch or perhaps a stealth patch since I was able to run it just fine yesterday. I'd rather not uninstall and re-install. I just wish blizzard would take more care when sending out patches.
Reply Quote
Support Forum Agent
gd1,

What have you done so far in trying to resolve it?
Reply Quote
Just kept trying to run it tbh. Thx for promptness btw.
Edited by gd1#1326 on 12/24/2012 1:06 PM PST
Reply Quote
Support Forum Agent
gd1,

Well, there hasn't been any stealth patches or anything like that.

What you're giving me is simply a Windows error stating the application listed has stopped responding. It's not a Diablo III error so I haven't got much of anything to go on here.

Can you post your D3Debug.txt file? It may provide a clue. It's located in the main Diablo III game folder. Edit out your account name first though. It's going to appear in a few places in the file.
Reply Quote
User defined symbols path: C:\Program Files\Diablo III
2012.12.24 13:06:57.909100300 Diablo III Release (No Assertions) running under Windows 7 SP1 (Version 6.1.7601)
2012.12.24 13:06:57.910701300 <BUILD>1.0.6.13644 (63005-790766)</BUILD>
2012.12.24 13:06:57.911994600 Cheats: DISABLED
2012.12.24 13:06:57.913297600 CPU Vendor: AuthenticAMD
2012.12.24 13:06:57.914613300 CPU Details: AMD Phenom(tm) II X4 955 Processor
2012.12.24 13:06:57.916486300 CPU Processors: 1
2012.12.24 13:06:57.918062600 CPU Cores: 4
2012.12.24 13:06:57.919460300 CPU Threads: 4
2012.12.24 13:06:57.920859600 2047.30 MB of total physical memory
2012.12.24 13:06:57.922238600 OS Language: English
2012.12.24 13:06:57.923626300 Application Path: C:\Program Files\Diablo III\
2012.12.24 13:06:57.926824300 --- OS memory stats -----
2012.12.24 13:06:57.928249300 Virtual size: 101.73 Mb
2012.12.24 13:06:57.929701900 Total free: 1946.13 Mb
2012.12.24 13:06:57.931225600 Largest free block: 934.97 Mb
2012.12.24 13:06:57.932605300 --- OS memory stats end-----
2012.12.24 13:06:57.934038300 ----------------------------------------------

2012.12.24 13:06:57.935495600 Command Line: -launch -uid diablo3_enus
2012.12.24 13:06:57.937001900 Monitor BPP: 32
2012.12.24 13:06:57.938462600 Lowest monitor BPP: 32
2012.12.24 13:06:58.234974300 Clock freq = 3125351
2012.12.24 13:06:58.237775300 WinSock started successfully!
2012.12.24 13:06:58.240629300 Adjusted initial working directory: C:\Program Files\Diablo III
2012.12.24 13:06:58.242240600 Detecting first installed locale.
2012.12.24 13:06:58.243910300 Detected: enUS
2012.12.24 13:06:58.287095900 Agent is successfully started or running already.
2012.12.24 13:06:58.295168300 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2012.12.24 13:06:58.297066600 Agent is not reporting speed - this is a problem.
2012.12.24 13:06:58.298788300 Detecting installed locales:
2012.12.24 13:06:58.300696900 Found: enUS
2012.12.24 13:06:58.309576600 Agent selected locale: enUS
2012.12.24 13:06:58.311503900 FileSystemGetLocale, AgentSettings: 1
2012.12.24 13:06:58.313285300 FileSystemGetLocale, using agent locale: enUS
2012.12.24 13:06:58.314991600 FileSystemGetLocale, returned locale: enUS
2012.12.24 13:06:58.319177600 SNOFilesInitialize('Data_D3', enUS)
2012.12.24 13:06:58.321597900 Initializing Streaming
2012.12.24 13:06:58.616869900 --- OS memory stats -----
2012.12.24 13:06:58.619882300 Virtual size: 128.90 Mb
2012.12.24 13:06:58.622508300 Total free: 1918.91 Mb
2012.12.24 13:06:58.625611900 Largest free block: 934.97 Mb
2012.12.24 13:06:58.627541900 --- OS memory stats end-----
2012.12.24 13:06:58.629467300 Working Directory: C:\Program Files\Diablo III
2012.12.24 13:06:58.639964900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9558.mpq size=51634657 local=51634657
2012.12.24 13:06:58.647022600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9558.mpq
2012.12.24 13:06:58.650573300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-9558.mpq size=110051 local=110051
2012.12.24 13:06:58.653201900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-9558.mpq
2012.12.24 13:06:58.657238600 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9558.mpq size=3207957 local=3207957
2012.12.24 13:06:58.660104600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9558.mpq
2012.12.24 13:06:58.663231900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9749.mpq size=25556 local=25556
2012.12.24 13:06:58.665867600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9749.mpq
2012.12.24 13:06:58.682455900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9749.mpq size=12707 local=12707
2012.12.24 13:06:58.685153900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9749.mpq
2012.12.24 13:06:58.688421600 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9858.mpq size=145375 local=145375
2012.12.24 13:06:58.691114300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9858.mpq
2012.12.24 13:06:58.694348300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9858.mpq size=5759 local=5759
2012.12.24 13:06:58.696991900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9858.mpq
2012.12.24 13:06:58.700190900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9950.mpq size=88664 local=88664
2012.12.24 13:06:58.702859900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9950.mpq
2012.12.24 13:06:58.706386600 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9950.mpq size=1711 local=1711
2012.12.24 13:06:58.709191600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9950.mpq
2012.12.24 13:06:58.712408900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9991.mpq size=4094 local=4094
2012.12.24 13:06:58.715117600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9991.mpq
2012.12.24 13:06:58.718382300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9991.mpq size=2324 local=2324
2012.12.24 13:06:58.721103300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9991.mpq
2012.12.24 13:06:58.725835300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10057.mpq size=9385561 local=9385561
2012.12.24 13:06:58.729476900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10057.mpq
2012.12.24 13:06:58.734824600 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-10057.mpq size=1955622 local=1955622
2012.12.24 13:06:58.737813600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-10057.mpq
2012.12.24 13:06:58.741513600 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10057.mpq size=119911 local=119911
2012.12.24 13:06:58.744475300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10057.mpq
2012.12.24 13:06:58.747857900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10235.mpq size=3649 local=3649
2012.12.24 13:06:58.750814900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10235.mpq
2012.12.24 13:06:58.754256600 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10485.mpq size=34536 local=34536
2012.12.24 13:06:58.757272900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10485.mpq
2012.12.24 13:06:58.760675300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10485.mpq size=1562 local=1562
2012.12.24 13:06:58.763512300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10485.mpq
2012.12.24 13:06:58.768505900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-11327.mpq size=12045384 local=12045384
2012.12.24 13:06:58.772833900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-11327.mpq
2012.12.24 13:06:58.776280900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-11327.mpq size=14525 local=14525
2012.12.24 13:06:58.779206900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-11327.mpq
2012.12.24 13:06:58.782864300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-11327.mpq size=118896 local=118896
2012.12.24 13:06:58.785901600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-11327.mpq
2012.12.24 13:06:58.806772300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12480.mpq size=136020614 local=136020614
2012.12.24 13:06:58.827973900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12480.mpq
2012.12.24 13:06:58.832153300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-12480.mpq size=26485 local=26485
2012.12.24 13:06:58.835315600 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-12480.mpq
2012.12.24 13:06:58.839292900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-12480.mpq size=9749092 local=9749092
2012.12.24 13:06:58.842334900 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-12480.mpq
2012.12.24 13:06:58.845892300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12811.mpq size=79606 local=79606
2012.12.24 13:06:58.848952300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12811.mpq
2012.12.24 13:06:58.853748900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13300.mpq size=2443536 local=2443536
2012.12.24 13:06:58.858337300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13300.mpq
2012.12.24 13:06:58.861920600 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-13300.mpq size=2512 local=2512
2012.12.24 13:06:58.865031300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-13300.mpq
2012.12.24 13:06:58.868733900 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13644.mpq size=2119 local=2119
2012.12.24 13:06:58.871941300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13644.mpq
2012.12.24 13:06:58.885954300 Opened SNOPack Data_D3\PC\MPQs\CoreData.mpq size=212617252 local=212617252
2012.12.24 13:06:58.897694600 Opened SNOPack Data_D3\PC\MPQs\ClientData.mpq size=-1874699240 local=-1874699240
2012.12.24 13:06:58.906592600 Opened SNOPack Data_D3\PC\MPQs\Texture.mpq size=1579449188 local=1579449188
2012.12.24 13:06:58.920786900 Opened SNOPack Data_D3\PC\MPQs\Sound.mpq size=1344523351 local=1344523351
2012.12.24 13:06:58.934641600 Opened SNOPack Data_D3\PC\MPQs\enUS_Audio.mpq size=1025134193 local=1025134193
2012.12.24 13:06:58.939709900 Opened SNOPack Data_D3\PC\MPQs\enUS_Text.mpq size=2867512 local=2867512
2012.12.24 13:06:58.944003600 Opened SNOPack Data_D3\PC\MPQs\enUS_Cutscene.mpq size=1518036506 local=1518036506
2012.12.24 13:06:58.949266300 --- OS memory stats -----
2012.12.24 13:06:58.951961900 Virtual size: 147.89 Mb
2012.12.24 13:06:58.954574300 Total free: 1899.93 Mb
2012.12.24 13:06:58.957176900 Largest free block: 934.97 Mb
2012.12.24 13:06:58.959811300 --- OS memory stats end-----
2012.12.24 13:06:58.962405900 SNOFileInitializeSigningData initializing.
2012.12.24 13:07:01.972292600 SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2012.12.24 13:07:01.975648900 SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2012.12.24 13:07:01.978472900 SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2012.12.24 13:07:01.981250600 SNOFilesAsyncInitialize()
2012.12.24 13:07:01.995902900 --- OS memory stats -----
2012.12.24 13:07:01.998827300 Virtual size: 197.89 Mb
2012.12.24 13:07:02.001617300 Total free: 1849.92 Mb
2012.12.24 13:07:02.004305300 Largest free block: 934.97 Mb
2012.12.24 13:07:02.007012600 --- OS memory stats end-----
2012.12.24 13:07:02.096747600 Found 109853 assets in the TOC!
Reply Quote
I didn't see my account name in there though :/
Edited by gd1#1326 on 12/24/2012 1:24 PM PST
Reply Quote
Support Forum Agent
gd1,

The next section in the log file should be where it's initializing the Battle.net section. Yours isn't getting that far.

2012.12.24 11:50:43.751403600 ===== Battle.net Platform : Startup ===== (from my log file)

Could you try what's described in the following two articles please?

https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS

https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
Reply Quote
It says updating blizzard launcher (0%) and has not moved from there.

I have done both linked instructions.

(Tried renaming the agent folder but that didn't fix the problem)
http://eu.battle.net/d3/en/forum/topic/4551696357
Edited by gd1#1326 on 12/24/2012 1:50 PM PST
Reply Quote
Support Forum Agent
gd1 ,

If you use any internet security programs like a software firewall or anti-virus app, try temporarily disabling them.
Reply Quote
That took care of the 0% problem, but I still have the "has stopped working" problem.

The debug stopped where it stopped before.

User defined symbols path: C:\Program Files\Diablo III
2012.12.24 15:01:38.247771000 Diablo III Release (No Assertions) running under Windows 7 SP1 (Version 6.1.7601)
2012.12.24 15:01:38.249339400 <BUILD>1.0.6.13644 (63005-790766)</BUILD>
2012.12.24 15:01:38.250657700 Cheats: DISABLED
2012.12.24 15:01:38.252108400 CPU Vendor: AuthenticAMD
2012.12.24 15:01:38.253605000 CPU Details: AMD Phenom(tm) II X4 955 Processor
2012.12.24 15:01:38.254971400 CPU Processors: 1
2012.12.24 15:01:38.256483000 CPU Cores: 4
2012.12.24 15:01:38.257950400 CPU Threads: 4
2012.12.24 15:01:38.259426000 2047.30 MB of total physical memory
2012.12.24 15:01:38.260949000 OS Language: English
2012.12.24 15:01:38.262348400 Application Path: C:\Program Files\Diablo III\
2012.12.24 15:01:38.265337700 --- OS memory stats -----
2012.12.24 15:01:38.266792700 Virtual size: 101.73 Mb
2012.12.24 15:01:38.268191000 Total free: 1946.13 Mb
2012.12.24 15:01:38.269599400 Largest free block: 934.97 Mb
2012.12.24 15:01:38.271051700 --- OS memory stats end-----
2012.12.24 15:01:38.272487000 ----------------------------------------------

2012.12.24 15:01:38.273936000 Command Line: -launch -uid diablo3_enus
2012.12.24 15:01:38.275470700 Monitor BPP: 32
2012.12.24 15:01:38.277023400 Lowest monitor BPP: 32
2012.12.24 15:01:38.569764700 Clock freq = 3125351
2012.12.24 15:01:38.572294700 WinSock started successfully!
2012.12.24 15:01:38.575274400 Adjusted initial working directory: C:\Program Files\Diablo III
2012.12.24 15:01:38.576973000 Detecting first installed locale.
2012.12.24 15:01:38.578724700 Detected: enUS
2012.12.24 15:01:38.639435000 Agent is successfully started or running already.
2012.12.24 15:01:38.648398400 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2012.12.24 15:01:38.650600700 Agent is not reporting speed - this is a problem.
2012.12.24 15:01:38.652864000 Detecting installed locales:
2012.12.24 15:01:38.654700000 Found: enUS
2012.12.24 15:01:38.663970400 Agent selected locale: enUS
2012.12.24 15:01:38.665988700 FileSystemGetLocale, AgentSettings: 1
2012.12.24 15:01:38.667789700 FileSystemGetLocale, using agent locale: enUS
2012.12.24 15:01:38.669464000 FileSystemGetLocale, returned locale: enUS
2012.12.24 15:01:38.673408700 SNOFilesInitialize('Data_D3', enUS)
2012.12.24 15:01:38.675772400 Initializing Streaming
2012.12.24 15:01:38.952387000 --- OS memory stats -----
2012.12.24 15:01:38.955182000 Virtual size: 128.90 Mb
2012.12.24 15:01:38.957849000 Total free: 1918.91 Mb
2012.12.24 15:01:38.960336000 Largest free block: 934.97 Mb
2012.12.24 15:01:38.962218400 --- OS memory stats end-----
2012.12.24 15:01:38.964173400 Working Directory: C:\Program Files\Diablo III
2012.12.24 15:01:38.974673400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9558.mpq size=51634657 local=51634657
2012.12.24 15:01:38.982203000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9558.mpq
2012.12.24 15:01:38.985704000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-9558.mpq size=110051 local=110051
2012.12.24 15:01:38.988466000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-9558.mpq
2012.12.24 15:01:38.992053700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9558.mpq size=3207957 local=3207957
2012.12.24 15:01:38.995030000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9558.mpq
2012.12.24 15:01:38.998151000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9749.mpq size=25556 local=25556
2012.12.24 15:01:39.001414700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9749.mpq
2012.12.24 15:01:39.004529700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9749.mpq size=12707 local=12707
2012.12.24 15:01:39.007148400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9749.mpq
2012.12.24 15:01:39.010362700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9858.mpq size=145375 local=145375
2012.12.24 15:01:39.012946700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9858.mpq
2012.12.24 15:01:39.016133400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9858.mpq size=5759 local=5759
2012.12.24 15:01:39.018731700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9858.mpq
2012.12.24 15:01:39.021871700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9950.mpq size=88664 local=88664
2012.12.24 15:01:39.024607700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9950.mpq
2012.12.24 15:01:39.027851400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9950.mpq size=1711 local=1711
2012.12.24 15:01:39.030803700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9950.mpq
2012.12.24 15:01:39.034128400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9991.mpq size=4094 local=4094
2012.12.24 15:01:39.036946000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9991.mpq
2012.12.24 15:01:39.040298400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9991.mpq size=2324 local=2324
2012.12.24 15:01:39.043162400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9991.mpq
2012.12.24 15:01:39.048901400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10057.mpq size=9385561 local=9385561
2012.12.24 15:01:39.053568400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10057.mpq
2012.12.24 15:01:39.059432700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-10057.mpq size=1955622 local=1955622
2012.12.24 15:01:39.064625700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-10057.mpq
2012.12.24 15:01:39.068330400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10057.mpq size=119911 local=119911
2012.12.24 15:01:39.071260700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10057.mpq
2012.12.24 15:01:39.075041700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10235.mpq size=3649 local=3649
2012.12.24 15:01:39.077981000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10235.mpq
2012.12.24 15:01:39.081515700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10485.mpq size=34536 local=34536
2012.12.24 15:01:39.084323700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10485.mpq
2012.12.24 15:01:39.087743700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10485.mpq size=1562 local=1562
2012.12.24 15:01:39.090786700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10485.mpq
2012.12.24 15:01:39.096570000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-11327.mpq size=12045384 local=12045384
2012.12.24 15:01:39.101508000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-11327.mpq
2012.12.24 15:01:39.105259700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-11327.mpq size=14525 local=14525
2012.12.24 15:01:39.109315000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-11327.mpq
2012.12.24 15:01:39.113146000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-11327.mpq size=118896 local=118896
2012.12.24 15:01:39.116229400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-11327.mpq
2012.12.24 15:01:39.138800400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12480.mpq size=136020614 local=136020614
2012.12.24 15:01:39.161487400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12480.mpq
2012.12.24 15:01:39.169513700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-12480.mpq size=26485 local=26485
2012.12.24 15:01:39.176562700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-12480.mpq
2012.12.24 15:01:39.184388000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-12480.mpq size=9749092 local=9749092
2012.12.24 15:01:39.191597400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-12480.mpq
2012.12.24 15:01:39.199842400 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12811.mpq size=79606 local=79606
2012.12.24 15:01:39.207083400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12811.mpq
2012.12.24 15:01:39.217021700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13300.mpq size=2443536 local=2443536
2012.12.24 15:01:39.226400400 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13300.mpq
2012.12.24 15:01:39.233909000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-13300.mpq size=2512 local=2512
2012.12.24 15:01:39.240937700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-13300.mpq
2012.12.24 15:01:39.248302000 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13644.mpq size=2119 local=2119
2012.12.24 15:01:39.255303000 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13644.mpq
2012.12.24 15:01:39.273547400 Opened SNOPack Data_D3\PC\MPQs\CoreData.mpq size=212617252 local=212617252
2012.12.24 15:01:39.289374700 Opened SNOPack Data_D3\PC\MPQs\ClientData.mpq size=-1874699240 local=-1874699240
2012.12.24 15:01:39.303100400 Opened SNOPack Data_D3\PC\MPQs\Texture.mpq size=1579449188 local=1579449188
2012.12.24 15:01:39.320896700 Opened SNOPack Data_D3\PC\MPQs\Sound.mpq size=1344523351 local=1344523351
2012.12.24 15:01:39.338687700 Opened SNOPack Data_D3\PC\MPQs\enUS_Audio.mpq size=1025134193 local=1025134193
2012.12.24 15:01:39.347506700 Opened SNOPack Data_D3\PC\MPQs\enUS_Text.mpq size=2867512 local=2867512
2012.12.24 15:01:39.355614700 Opened SNOPack Data_D3\PC\MPQs\enUS_Cutscene.mpq size=1518036506 local=1518036506
2012.12.24 15:01:39.364380700 --- OS memory stats -----
2012.12.24 15:01:39.370852700 Virtual size: 147.89 Mb
2012.12.24 15:01:39.377735400 Total free: 1899.93 Mb
2012.12.24 15:01:39.384563000 Largest free block: 934.97 Mb
2012.12.24 15:01:39.390842400 --- OS memory stats end-----
2012.12.24 15:01:39.397108000 SNOFileInitializeSigningData initializing.
2012.12.24 15:01:42.439300400 SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2012.12.24 15:01:42.446341000 SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2012.12.24 15:01:42.452634400 SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2012.12.24 15:01:42.459112700 SNOFilesAsyncInitialize()
2012.12.24 15:01:42.474360000 --- OS memory stats -----
2012.12.24 15:01:42.477550400 Virtual size: 197.89 Mb
2012.12.24 15:01:42.480407000 Total free: 1849.92 Mb
2012.12.24 15:01:42.483144700 Largest free block: 934.97 Mb
2012.12.24 15:01:42.485877000 --- OS memory stats end-----
2012.12.24 15:01:42.576155000 Found 109853 assets in the TOC!
Reply Quote
Support Forum Agent
gd1,

You may need to temporarily actually uninstall the anti-virus app as they sometimes keep functioning when disabled. Manufacturers provide uninstall tools for this purpose so you'd need to check on their support site to get it. Be sure you'll be able to reinstall it first though before uninstalling it.
Reply Quote
I think I won't be able to re-install it so that's a bad idea. This problem only happened since yesterday.

I have G-Data antivirus 2013.
Edited by gd1#1326 on 12/24/2012 3:42 PM PST
Reply Quote
Support Forum Agent
gd1,

I understand that but we changed nothing recently that would cause an issue like this or we'd be flooded with similar reports and we're getting none besides yours.. It must, in my opinion, be something that's changed on your system.

Try booting in selective startup once and see if it still does it.

http://us.blizzard.com/support/article/backgroundapps
Reply Quote
I tried selective mode and realized I didn't have a connection to the internet. So I selected only G-Data not to run (I think) and that didn't work either. G-Data has a "define exception" option but that generally only works with websites.
Reply Quote
Support Forum Agent
gd1,

That doesn't help then as I need the computer to not be using any anti virus app at all while troubleshooting. Why wouldn't you be able to reinstall the app?
Reply Quote
It took a significant amount of effort to go through all the steps of installing it (it also cost money). I'm not sure if it would cost money again to get it re-installed.
Reply Quote
Support Forum Agent
gd1,

They usually just use a serial number and you'd need that again, but I'm no expert as I've never even heard of that particular one. I wouldn't want you to lose access to a program you paid for so check with the manufacturer before uninstalling.

If you can't do that for now, I'd have to suggest deleting the game folder and doing a complete reinstall. If you do, also delete the two folders in the articles I linked earlier.
Reply Quote
I deleted the game and the other folders and re-installed it. Ran it again and the same problem occurred.
Reply Quote
Support Forum Agent
gd1,

You'll need to do whatever it takes to eliminate your anti-virus program being the cause. This pretty much means completely uninstalling it. If you have the means, you could remove the entire hard drive to keep it and its contents safe, install a spare hard drive and do a clean install of Windows, updates, drivers, and the game to see if it works. If it does, you'll know it was something on your original drive/Windows installation causing the problem.
Reply Quote
I'm having the same problem, i played it fine chrimbo eve and went to play it last night and it wouldnt work, keeps blue screening me and gave me an error which directed me to the blizzard website that told me to defragment my hard drive or try deleting a folder in the game file, i have also tried fixing files and delting and reinstalling my game, here is my debug report

User defined symbols path: C:\Program Files (x86)\Diablo III
2012.12.27 21:02:36.495624000 Diablo III Release (No Assertions) running under Windows 7-64 SP1 (Version 6.1.7601)
2012.12.27 21:02:36.496452800 <BUILD>1.0.6.13644 (63005-790766)</BUILD>
2012.12.27 21:02:36.497178000 Cheats: DISABLED
2012.12.27 21:02:36.497965500 CPU Vendor: AuthenticAMD
2012.12.27 21:02:36.498859500 CPU Details: AMD FX(tm)-4100 Quad-Core Processor
2012.12.27 21:02:36.499774800 CPU Processors: 1
2012.12.27 21:02:36.500979000 CPU Cores: 2
2012.12.27 21:02:36.501966800 CPU Threads: 4
2012.12.27 21:02:36.503172800 8189.53 MB of total physical memory
2012.12.27 21:02:36.504122300 OS Language: English
2012.12.27 21:02:36.505070500 Application Path: C:\Program Files (x86)\Diablo III\
2012.12.27 21:02:36.508110800 --- OS memory stats -----
2012.12.27 21:02:36.509182300 Virtual size: 115.64 Mb
2012.12.27 21:02:36.510187500 Total free: 3964.15 Mb
2012.12.27 21:02:36.511173500 Largest free block: 2047.75 Mb
2012.12.27 21:02:36.512173800 --- OS memory stats end-----
2012.12.27 21:02:36.513202000 ----------------------------------------------

thats all i got from that, can you help me at all
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]