Diablo® III

Trouble logging in (Error 500, 3006)

I've been having constant connection issues, usually at the authenticating stage. I've tried connecting on both a wireless and wired connection to no difference. I might be able to get on one out of every 10 tries, although my ping is usually in the red when I finally get there. I've played on my laptop at a friends house with no issue, so it seems to be a connection thing, however according to speedtest.net I've got a sub 50 ping, 10 mbps download, and 1 upload which should be fine...
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MVP - Technical Support
100 Draenei Mage
7215
Posts: 21,974
Try switching to Google Open DNS :

https://developers.google.com/speed/public-dns/docs/using

And flushing the DNS cache :

From Applications ->Utilities open Terminal

Copy and paste in these lines and press return after pasting each one in :

sudo killall -HUP mDNSResponder
sudo killall mDNSResponder
sudo dscacheutil -flushcache

You may need to put in your admin user password for each.
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I've flushed dns multiple times to no avail. I also switched to googles open DNS but it doesn't seem to have any effect either. Any idea why my latency would be so low (i'd kill for a yellow bar) all the time even at dead hours? I used to be able to play no problem if it was late at night, but lately even that doesn't seem to help.
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Got a new error:

There was a problem with the authentication module (error 1702063727).
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Like me?
Can you log back in if you force quit the game?
I have zero connection issues, I can login 100% of the time
except only when I log out and try to log back in
http://us.battle.net/d3/en/forum/topic/7379037850
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Blizzard Employee
Posts: 14,784
The auth module error is referring to downloading the module into /Users/Shared/Blizzard folder.

Sometimes this is due to corruption, and other times this is due to a network issue prior to the connection getting to us.

What happens when you create a new admin on your account and try to login the game with that one?
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The auth module error is referring to downloading the module into /Users/Shared/Blizzard folder.

Sometimes this is due to corruption, and other times this is due to a network issue prior to the connection getting to us.

What happens when you create a new admin on your account and try to login the game with that one?


I have tried all of the suggestions listed above but have had no luck whatsoever. I even created a new admin account and tried logging in and still had no luck.
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Blizzard Employee
Posts: 14,784
What specific error codes are you seeing when you attempt to login?
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Tried the above and it didn't work. Still getting 3006 errors, with the occasional 500. I never get through on the first try, and like a poster above said any subsequent tries take significantly longer to get past the authentication stage (this is true if I dc or am just trying to log on the first time). Reopening diablo gets past authentication quicker, but I still don't usually get on. The loading screen that occurs after you select a hero and resume game is getting stuck too it seems for me.
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And now I'm in game, but unable to do anything with a ping of 0. I can talk in general chat just fine though, so I don't know what that's about.
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