This is more than just a "delay", it is a blatant disregard for it's customers. As per Blizzard's responsibilities, if there is a problem with a transactions i.e., the thousands within the myriad of posts and forums, an email will be sent to the member's battle.net account email. To my knowledge, Blizzard has failed this SLA by not informing it's customers of an well known issue. There are no cautions when logging in, such as when server maintenance is being conducted, nor is there information offered in the battle.net board, ESPECIALLY under the "Breaking News" section of Battle.net support. Please understand that money has been debited from accounts and many have not received their goods and have lost out on subsequent purchase opportunities directly resulting from this system failure. Blizzard also fails to warn potential RMAH users that there are many issues pending with incumbent transactions. I know your techs or engineers are combing KB databases for answers, and I as a very senior systems engineer for some of the largest global enterprises have felt the heat, BUT, in my tenure, I have never permitted my subordinates to forget the reason why they are there in the first place....the "end user". Now, paying for goods and services but not receiving the entitled property or services promised by the broker can be construed as more than "a system issue", it can be deceptive trade practices covered under the FTC, CFR and local state commerce laws. Blizzard has indeed received it's share of scrutiny. https://www.ripoffreport.com/directory/Blizzard-entertainment.aspx
Perhaps the declining customer service can be a reflection of the large layoffs earlier this fiscal year. In any case, the picture Blizzard continues to paint is it's lack of regard for the customer base, albeit declining.
Edited by SpecOps#1612 on 12/26/2012 8:03 PM PST