Diablo® III

Captain Hale causes my game to crash

Hi, I'm playing Hardcore, nightmare act 3 with my barb right now. I've never had an issue with this before, but I'm at the part called "turning the tide" where you get the objective to raise the catapults. Well rigth before you can enter the area of the keep to do this, you have to talk to Capt. hale (it triggers the scene where the monsters pop out of the keep roof). Every time I talk to capt hale, my game locks up - then causes my whole computer to absolutely wreck itself. Every single time, I have to manually restart the computer by just completely turning it off - task manager gets locked up, pressing power down on the ctrl alt delete menu doesn't work, etc.

Help plz? This is keeping me from progressing and I really want to hit hardcore 60 soon.
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Support Forum Agent
resinHITS,

I need to see the D3Debug.txt file copied right after it does what you describe please.

It's located in the main Diablo III game folder. Edit out your account name first though. It's going to appear in a few places in the file.
Reply Quote
k give me a moment and ill get it for you
Reply Quote
Ok so like i said the whole thing locks up and I can't even close the program before I have to manually turn the laptop off. Here's the debug file copied right after starting back up after a crash, all my info edited out.

User defined symbols path: C:\Program Files (x86)\Diablo III
2012.12.28 20:14:26.620209200 Diablo III Release (No Assertions) running under Windows 7-64 SP1 (Version 6.1.7601)
2012.12.28 20:14:26.620381700 <BUILD>1.0.6.13644 (63005-790766)</BUILD>
2012.12.28 20:14:26.620491200 Cheats: DISABLED
2012.12.28 20:14:26.630410200 CPU Vendor: GenuineIntel
2012.12.28 20:14:26.630642700 CPU Details: Genuine Intel(R) CPU U7300 @ 1.30GHz
2012.12.28 20:14:26.630836700 CPU Processors: 1
2012.12.28 20:14:26.630953700 CPU Cores: 2
2012.12.28 20:14:26.631063700 CPU Threads: 2
2012.12.28 20:14:26.631186700 4060.82 MB of total physical memory
2012.12.28 20:14:26.631302200 OS Language: English
2012.12.28 20:14:26.631413700 Application Path: C:\Program Files (x86)\Diablo III\
2012.12.28 20:14:26.636614200 --- OS memory stats -----
2012.12.28 20:14:26.636794200 Virtual size: 117.14 Mb
2012.12.28 20:14:26.636909200 Total free: 3962.65 Mb
2012.12.28 20:14:26.637022700 Largest free block: 2047.75 Mb
2012.12.28 20:14:26.637147200 --- OS memory stats end-----
2012.12.28 20:14:26.637265700 ----------------------------------------------

2012.12.28 20:14:26.637401700 Command Line: -launch -uid diablo3_enus
2012.12.28 20:14:26.637601200 Monitor BPP: 32
2012.12.28 20:14:26.637725700 Lowest monitor BPP: 32
2012.12.28 20:14:26.876146700 Clock freq = 1688515
2012.12.28 20:14:26.876341700 WinSock started successfully!
2012.12.28 20:14:26.878065700 Adjusted initial working directory: C:\Program Files (x86)\Diablo III
2012.12.28 20:14:26.878238700 Detecting first installed locale.
2012.12.28 20:14:26.878471700 Detected: enUS
2012.12.28 20:14:26.953763700 Agent is successfully started or running already.
2012.12.28 20:14:26.969028700 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2012.12.28 20:14:26.969229700 Agent is not reporting speed - this is a problem.
2012.12.28 20:14:26.969345200 Detecting installed locales:
2012.12.28 20:14:26.969615200 Found: enUS
2012.12.28 20:14:26.991958200 Agent selected locale: enUS
2012.12.28 20:14:26.993294700 FileSystemGetLocale, AgentSettings: 1
2012.12.28 20:14:26.993412700 FileSystemGetLocale, using agent locale: enUS
2012.12.28 20:14:26.993522700 FileSystemGetLocale, returned locale: enUS
2012.12.28 20:14:26.995535700 SNOFilesInitialize('Data_D3', enUS)
2012.12.28 20:14:26.996399700 Initializing Streaming
2012.12.28 20:14:27.166547700 --- OS memory stats -----
2012.12.28 20:14:27.166751200 Virtual size: 145.42 Mb
2012.12.28 20:14:27.166872200 Total free: 3934.20 Mb
2012.12.28 20:14:27.166986200 Largest free block: 2047.60 Mb
2012.12.28 20:14:27.167095200 --- OS memory stats end-----
2012.12.28 20:14:27.167268700 Working Directory: C:\Program Files (x86)\Diablo III
2012.12.28 20:14:27.178345700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9558.mpq size=51634657 local=51634657
2012.12.28 20:14:27.183433200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9558.mpq
2012.12.28 20:14:27.185132700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-9558.mpq size=110051 local=110051
2012.12.28 20:14:27.185874200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-9558.mpq
2012.12.28 20:14:27.187683200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9558.mpq size=3207957 local=3207957
2012.12.28 20:14:27.188524700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9558.mpq
2012.12.28 20:14:27.190172700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9749.mpq size=25556 local=25556
2012.12.28 20:14:27.190655200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9749.mpq
2012.12.28 20:14:27.191797700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9749.mpq size=12707 local=12707
2012.12.28 20:14:27.192362200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9749.mpq
2012.12.28 20:14:27.193490200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9858.mpq size=145375 local=145375
2012.12.28 20:14:27.193980700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9858.mpq
2012.12.28 20:14:27.195177200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9858.mpq size=5759 local=5759
2012.12.28 20:14:27.195619700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9858.mpq
2012.12.28 20:14:27.196648700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9950.mpq size=88664 local=88664
2012.12.28 20:14:27.197076700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9950.mpq
2012.12.28 20:14:27.198082200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9950.mpq size=1711 local=1711
2012.12.28 20:14:27.198549200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9950.mpq
2012.12.28 20:14:27.199553200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9991.mpq size=4094 local=4094
2012.12.28 20:14:27.199982200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9991.mpq
2012.12.28 20:14:27.200984700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9991.mpq size=2324 local=2324
2012.12.28 20:14:27.201416700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9991.mpq
2012.12.28 20:14:27.204603200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10057.mpq size=9385561 local=9385561
2012.12.28 20:14:27.205872700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10057.mpq
2012.12.28 20:14:27.210224200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-10057.mpq size=1955622 local=1955622
2012.12.28 20:14:27.210753700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-10057.mpq
2012.12.28 20:14:27.211887200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10057.mpq size=119911 local=119911
2012.12.28 20:14:27.212339200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10057.mpq
2012.12.28 20:14:27.213382700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10235.mpq size=3649 local=3649
2012.12.28 20:14:27.213823700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10235.mpq
2012.12.28 20:14:27.214886700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10485.mpq size=34536 local=34536
2012.12.28 20:14:27.215755200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10485.mpq
2012.12.28 20:14:27.216885200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10485.mpq size=1562 local=1562
2012.12.28 20:14:27.217409200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10485.mpq
2012.12.28 20:14:27.221084700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-11327.mpq size=12045384 local=12045384
2012.12.28 20:14:27.221818700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-11327.mpq
2012.12.28 20:14:27.223046700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-11327.mpq size=14525 local=14525
2012.12.28 20:14:27.223548200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-11327.mpq
2012.12.28 20:14:27.224685200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-11327.mpq size=118896 local=118896
2012.12.28 20:14:27.225178700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-11327.mpq
2012.12.28 20:14:27.253951700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12480.mpq size=136020614 local=136020614
2012.12.28 20:14:27.281840700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12480.mpq
2012.12.28 20:14:27.283288200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-12480.mpq size=26485 local=26485
2012.12.28 20:14:27.283818200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-12480.mpq
2012.12.28 20:14:27.285426700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-12480.mpq size=9749092 local=9749092
2012.12.28 20:14:27.286016200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-12480.mpq
2012.12.28 20:14:27.287089700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12811.mpq size=79606 local=79606
2012.12.28 20:14:27.287551700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12811.mpq
2012.12.28 20:14:27.292085700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13300.mpq size=2443536 local=2443536
2012.12.28 20:14:27.294953700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13300.mpq
2012.12.28 20:14:27.296073200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-13300.mpq size=2512 local=2512
2012.12.28 20:14:27.296571200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-13300.mpq
2012.12.28 20:14:27.297679700 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13644.mpq size=2119 local=2119
2012.12.28 20:14:27.298221700 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13644.mpq
2012.12.28 20:14:27.315067200 Opened SNOPack Data_D3\PC\MPQs\CoreData.mpq size=212617252 local=212617252
2012.12.28 20:14:27.328006700 Opened SNOPack Data_D3\PC\MPQs\ClientData.mpq size=-1874699240 local=-1874699240
2012.12.28 20:14:27.336615700 Opened SNOPack Data_D3\PC\MPQs\Texture.mpq size=1579449188 local=1579449188
2012.12.28 20:14:27.353301700 Opened SNOPack Data_D3\PC\MPQs\Sound.mpq size=1344523351 local=1344523351
2012.12.28 20:14:27.368204700 Opened SNOPack Data_D3\PC\MPQs\enUS_Audio.mpq size=1025134193 local=1025134193
2012.12.28 20:14:27.370912700 Opened SNOPack Data_D3\PC\MPQs\enUS_Text.mpq size=2867512 local=2867512
2012.12.28 20:14:27.372764200 Opened SNOPack Data_D3\PC\MPQs\enUS_Cutscene.mpq size=1518036506 local=1518036506
2012.12.28 20:14:27.377219200 --- OS memory stats -----
2012.12.28 20:14:27.377413200 Virtual size: 163.41 Mb
2012.12.28 20:14:27.377527700 Total free: 3916.21 Mb
2012.12.28 20:14:27.377641200 Largest free block: 2047.60 Mb
2012.12.28 20:14:27.377753700 --- OS memory stats end-----
2012.12.28 20:14:27.377863700 SNOFileInitializeSigningData initializing.
2012.12.28 20:14:31.388423700 SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2012.12.28 20:14:31.388738200 SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2012.12.28 20:14:31.388910200 SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2012.12.28 20:14:31.389057700 SNOFilesAsyncInitialize()
2012.12.28 20:14:31.403108700 --- OS memory stats -----
2012.12.28 20:14:31.403298200 Virtual size: 213.66 Mb
2012.12.28 20:14:31.403414700 Total free: 3865.95 Mb
2012.12.28 20:14:31.403527700 Largest free block: 2047.59 Mb
2012.12.28 20:14:31.403639200 --- OS memory stats end-----
2012.12.28 20:14:31.542494700 Found 109853 assets in the TOC!
2012.12.28 20:14:34.556068700 ===== Battle.net Platform : Startup =====
2012.12.28 20:14:34.571662700 GamesVersion: { string: "1.0.6" }
2012.12.28 20:14:34.571868700 ----------------------------------------------
2012.12.28 20:14:34.572022700 OnlineServiceDynamicVersion : DLL Battle.net Aurora 127cc0376a_public/471 (Oct 31 2012 11:44:48)
2012.12.28 20:14:34.572141200 OnlineServiceStaticVersion : LIB Battle.net Aurora 127cc0376a_public/471 (Oct 31 2012 11:44:48)
2012.12.28 20:14:34.572253200 ----------------------------------------------
2012.12.28 20:14:34.572471200 >>> BnetCommon::Platform::APIInitialize_Authentication -- CreateAPI Authentication
2012.12.28 20:14:34.572702200 >>> BnetCommon::Platform::APIInitialize_Presence -- CreateAPI Presence
2012.12.28 20:14:34.572899200 >>> BnetCommon::Platform::APIInitialize_Friends -- CreateAPI Friends
2012.12.28 20:14:34.573075700 >>> BnetCommon::Platform::APIInitialize_Party -- CreateAPI Party
2012.12.28 20:14:34.573212700 >>> BnetCommon::Platform::APIInitialize_Chat -- CreateAPI Chat
2012.12.28 20:14:34.573343700 >>> BnetCommon::Platform::APIInitialize_Whisper -- CreateAPI Whisper
2012.12.28 20:14:34.573466700 >>> BnetCommon::Platform::APIInitialize_UserManager -- CreateAPI UserManager
2012.12.28 20:14:34.573595700 >>> BnetCommon::Platform::APIInitialize_Resources -- CreateAPI Resources
2012.12.28 20:14:34.573719200 >>> BnetCommon::Platform::APIInitialize_Games -- CreateAPI Games
2012.12.28 20:14:34.573846200 >>> BnetCommon::Platform::APIInitialize_LocalStorage -- CreateAPI LocalStorage
2012.12.28 20:14:34.574800700 >>> BnetCommon::Platform::APIInitialize_Exchange -- CreateAPI Exchange
2012.12.28 20:14:34.574965700 >>> BnetCommon::Platform::APIInitialize_Search -- CreateAPI Search
2012.12.28 20:14:34.575093700 >>> BnetCommon::Platform::APIInitialize_Achievements -- CreateAPI Achievements
2012.12.28 20:14:34.575237200 >>> BnetCommon::Platform::APIInitialize_ProfanityFilter -- CreateAPI ProfanityFilter
2012.12.28 20:14:34.575362200 >>> BnetCommon::Platform::APIInitialize_Challenge -- CreateAPI Challenge
2012.12.28 20:14:34.575486700 >>> BnetCommon::Platform::APIInitialize_Report -- CreateAPI Report
2012.12.28 20:14:34.587707200 [BattleNet] Interface initialized
2012.12.28 20:14:34.590076700 Protocol Hash = 0x5522012B
2012.12.28 20:14:34.721094700 Build VersionEx: 1.0.6.13644 (63005-790766)
2012.12.28 20:14:34.724626200 Initializing graphics subsystem...
2012.12.28 20:14:34.735874700 *************
2012.12.28 20:14:34.736045700 Device supports the following modes:
2012.12.28 20:14:34.744871700 800x600, 60 Hz, 32 bits, Format = 22
2012.12.28 20:14:34.745077700 1024x768, 60 Hz, 32 bits, Format = 22
2012.12.28 20:14:34.745193200 1280x720, 60 Hz, 32 bits, Format = 22
2012.12.28 20:14:34.745309200 1280x768, 60 Hz, 32 bits, Format = 22
2012.12.28 20:14:34.745431200 1360x768, 60 Hz, 32 bits, Format = 22
2012.12.28 20:14:34.745543700 1366x768, 60 Hz, 32 bits, Format = 22
2012.12.28 20:14:34.745803700 End GetValidDisplayModes *************
2012.12.28 20:14:34.745932700 *************
2012.12.28 20:14:34.746046700 Device supports the following texture formats:
2012.12.28 20:14:34.746156700 Usage = 2, Format = 37
2012.12.28 20:14:34.746264700 *************
2012.12.28 20:14:34.753135700 --- OS memory stats -----
2012.12.28 20:14:34.753325200 Virtual size: 271.45 Mb
2012.12.28 20:14:34.753440200 Total free: 3808.00 Mb
2012.12.28 20:14:34.753554200 Largest free block: 2047.43 Mb
2012.12.28 20:14:34.753665700 --- OS memory stats end-----
2012.12.28 20:14:34.755033200 ACTIVATE APP 1 iconic 0
2012.12.28 20:14:34.760121200 Opening Fullscreen Direct3D at 1366x768, 32 bit.
2012.12.28 20:14:34.760384200 VSync: Disabled
2012.12.28 20:14:34.760568200 ****** Graphics Device Info ******
2012.12.28 20:14:34.760692700 nvd3dum.dll
NVIDIA GeForce GT 335M
\\.\DISPLAY1
2012.12.28 20:14:34.760816700 Driver Version 9.18.13.697
2012.12.28 20:14:34.760940200 VendorID = 0x10de, DeviceID = 0xcaf
2012.12.28 20:14:34.761061200 ****** Graphics Device Caps ******
2012.12.28 20:14:34.761180700 Max Vertex Shader Consts = 256
2012.12.28 20:14:34.761300200 Max Texture Blend Stages = 8
2012.12.28 20:14:34.761418700 Max Tex Dimensions = 8192 x 8192
2012.12.28 20:14:34.761531200 Max SimultaneousTextures = 8
2012.12.28 20:14:34.761640700 Max Streams = 16
2012.12.28 20:14:34.761752200 Max Render Targets = 4
2012.12.28 20:14:34.761859200 Max Active Lights = 8
2012.12.28 20:14:34.761967700 VertexShaderVersion = 3.0
2012.12.28 20:14:34.762075700 PixelShaderVersion = 3.0
2012.12.28 20:14:34.762183200 Supports Gamma Control : TRUE
2012.12.28 20:14:34.762292200 Supports Depth Bias : TRUE
2012.12.28 20:14:34.762400200 Supports Scissoring : TRUE
2012.12.28 20:14:34.762508700 Supports Auto MipMap Generation : TRUE
2012.12.28 20:14:34.762616700 Supports Per-Stage Constant Color : TRUE
2012.12.28 20:14:34.762728700 Supports Temp Register : TRUE
2012.12.28 20:14:34.762876200 Supports Separate Alpha Blend : TRUE
2012.12.28 20:14:34.762988200 Supports Frame Buffer Blend Op: TRUE
2012.12.28 20:14:34.763097200 Supports Anisotropic Filtering : TRUE
2012.12.28 20:14:34.763242700 Supports StretchRect From Textures : TRUE
2012.12.28 20:14:34.808822700 Est. Available Texture Memory = 2745 MB
2012.12.28 20:14:34.809037700 ****** Graphics Query Support ******
2012.12.28 20:14:34.809168200 FRAMEQUERY_EVENT: Yes
2012.12.28 20:14:34.809285200 FRAMEQUERY_BANDWIDTH: No
2012.12.28 20:14:34.809397700 FRAMEQUERY_CACHEUTILIZATION: No
2012.12.28 20:14:34.809507700 FRAMEQUERY_INTERFACETIMINGS: No
2012.12.28 20:14:34.809617700 FRAMEQUERY_PIPELINETIMINGS: No
2012.12.28 20:14:34.809727200 FRAMEQUERY_VERTEXSTATS: No
2012.12.28 20:14:34.809836200 FRAMEQUERY_VERTEXTIMINGS: No
2012.12.28 20:14:34.809944700 FRAMEQUERY_RESOURCEMANAGER: No
2012.12.28 20:14:34.810062700 Direct3D window opened...0BC98660
2012.12.28 20:14:34.852248200 HW Class = 4
2012.12.28 20:14:36.283375700 Initializing input subsystem...
2012.12.28 20:14:36.283595700 Initializing sound subsystem...
2012.12.28 20:14:36.298317700 XTCMalloc::MemAlloc, Big allocation - size: 121634816, align: 4, bClear: 0
2012.12.28 20:14:36.299692200 ****** Sound Device Caps ******
2012.12.28 20:14:36.302896700 Found 1 sound drivers:
2012.12.28 20:14:36.303410700 Driver 0: 'Speakers (Realtek High Definition Audio)'
2012.12.28 20:14:36.303540200 Min Freq: 96000, Max Freq: 96000
2012.12.28 20:14:36.303664700 Speaker Mode: 5.1
2012.12.28 20:14:36.303773200 Driver Capabilities:
2012.12.28 20:14:36.303882700 Device can do multichannel output, ie greater than 2 channels.
2012.12.28 20:14:36.304026200 Device can output to 8bit integer PCM.
2012.12.28 20:14:36.304135200 Device can output to 16bit integer PCM.
2012.12.28 20:14:36.304242200 Device can output to 24bit integer PCM.
2012.12.28 20:14:36.304348700 Device can output to 32bit integer PCM.
2012.12.28 20:14:36.304458700 Device can output to 32bit floating point PCM.
2012.12.28 20:14:36.304569200 Selecting driver 0 (Speakers (Realtek High Definition Audio))
2012.12.28 20:14:36.304703200 Speaker Mode: 5.1
2012.12.28 20:14:36.304820700 Initializing sound with 32 channels
2012.12.28 20:14:36.727577700 --- OS memory stats -----
2012.12.28 20:14:36.727778200 Virtual size: 494.46 Mb
2012.12.28 20:14:36.727893700 Total free: 3584.93 Mb
2012.12.28 20:14:36.728003700 Largest free block: 2047.38 Mb
2012.12.28 20:14:36.728112200 --- OS memory stats end-----
2012.12.28 20:14:36.728219700 ****** SoundPlatformFModGlobals ******
2012.12.28 20:14:36.728327200 bResetDevice: 0
2012.12.28 20:14:36.728437200 nNumDrivers: 1
2012.12.28 20:14:36.728544200 nDriverToUse: 0
2012.12.28 20:14:36.728652700 ptFModSystem: 0x121e01d8
2012.12.28 20:14:36.728759700 pFModMemory: 0x121e0000
2012.12.28 20:14:36.728866700 nFModMemoryAmount: 121634816
2012.12.28 20:14:36.728972700 nNumChannels: 128
2012.12.28 20:14:36.729080200 ptCachedSoundAllocator, used block count: 0
2012.12.28 20:14:36.729188200 ptCachedSoundAllocator, free block count: 640
2012.12.28 20:14:36.730064700 ptCachedSoundSampleMap, count: 0
2012.12.28 20:14:36.730214700 ptCachedSoundStreamMap, count: 0
2012.12.28 20:14:36.730324200 ptLRUSoundSampleList, count: 0
2012.12.28 20:14:36.730432200 ptLRUSoundStreamList, count: 0
2012.12.28 20:14:36.730539200 arPlayingSounds: 0x11a93000
2012.12.28 20:14:36.730645700 nCacheSampleSize: 0
2012.12.28 20:14:36.730752200 nCacheStreamSize: 0
2012.12.28 20:14:36.730862200 nFModCurrentAlloced: 73376416
2012.12.28 20:14:36.730971200 nFModMaxAlloced: 73376416
2012.12.28 20:14:36.732678200 STARTING Menu
2012.12.28 20:14:37.690164200 Setting depth texture, fmt = 36
2012.12.28 20:14:37.690441200 PostFXGfxInit() success
2012.12.28 20:14:37.692487200 SubObjectGfxInit() 1
2012.12.28 20:14:37.715408700 Initializing client world BattleNet_Act1Screen...
2012.12.28 20:14:37.856036700 Disposing UI for World
2012.12.28 20:14:37.858670200 Client Disposed world.
2012.12.28 20:14:37.859162200 Initializing client world BattleNet_MainScreen...
2012.12.28 20:14:37.964857700 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_LocalStorage_Internal code=11010
2012.12.28 20:14:38.504829200 EndScene hooked to 6C79279F
2012.12.28 20:14:38.505204200 Pre-Present() at startup
2012.12.28 20:14:38.505609700 Post-Present() at startup
2012.12.28 20:14:38.506053700 Profile listener started on 0.0.0.0:1243
2012.12.28 20:14:38.522440700 Pre-Present() at startup
2012.12.28 20:14:38.561186700 Post-Present() at startup
2012.12.28 20:14:38.565691700 Pre-Present() at startup
2012.12.28 20:14:38.566219700 Post-Present() at startup
2012.12.28 20:14:38.573940200 Pre-Present() at startup
2012.12.28 20:14:38.579182200 Post-Present() at startup
2012.12.28 20:14:38.583103200 Pre-Present() at startup
2012.12.28 20:14:38.592252700 Post-Present() at startup
2012.12.28 20:14:38.596571200 Pre-Present() at startup
2012.12.28 20:14:38.606694700 Post-Present() at startup
2012.12.28 20:14:38.616522700 Pre-Present() at startup
2012.12.28 20:14:38.620722700 Post-Present() at startup
2012.12.28 20:14:38.625018700 Pre-Present() at startup
2012.12.28 20:14:38.634165200 Post-Present() at startup
2012.12.28 20:14:42.221077200 ===== Battle.net Platform : Connect =====
2012.12.28 20:14:42.221376700 ===== Battle.net Platform : Connect =====
2012.12.28 20:14:42.221502200 ===== Battle.net Platform : calling Interface.Connect to Bnet us.actual.battle.net:1119 =====
2012.12.28 20:14:42.426446200 >>> Platform::OnConnected_Internal code=0 connId=1 address=us.actual.battle.net port=1119
2012.12.28 20:14:42.535930200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Authentication_Internal code=0
2012.12.28 20:14:42.536163700 ===== Battle.net Platform : Connected to Battle.net =====
2012.12.28 20:14:42.536323700 ===== Battle.net Platform : Authentication.Logon [EMAIL] =====
2012.12.28 20:14:42.604547700 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Challenge_Internal code=0
2012.12.28 20:14:42.604743200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Report_Internal code=0
2012.12.28 20:14:42.852441200 >>> [EMAIL] BnetService::Authentication::LogonCallback code=0
2012.12.28 20:14:42.852682200 >>> AuthenticationListener::OnUpdate code=0
2012.12.28 20:14:43.374166200 >>> AuthenticationListener::OnModuleMessage name=RequestPassword
2012.12.28 20:14:43.374857200 >>> [EMAIL] BnetService::Authentication_OnModuleMessage name=RequestPassword
2012.12.28 20:14:45.044287700 >>> AuthenticationListener::OnUpdate code=0
2012.12.28 20:14:45.112826200 >>> AuthenticationListener::OnFinish code=0
2012.12.28 20:14:45.113068200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Presence_Internal code=0
2012.12.28 20:14:45.113222700 >>> AuthenticationListener::OnListGameAccounts countGameAccounts=1
2012.12.28 20:14:45.113429700 >>> { none: (NONE) } game_account_id { high: 144115192370840627 low: 10817057 }
2012.12.28 20:14:45.114708200 >>> BnetService::SelectAvailableGameAccountEvent waiting for more presence, timeElapsed=0
2012.12.28 20:14:45.469017700 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Resources_Internal code=0
2012.12.28 20:14:45.469211200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Exchange_Internal code=0
2012.12.28 20:14:45.469335200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Search_Internal code=0
2012.12.28 20:14:45.578336200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Friends_Internal code=0
2012.12.28 20:14:45.755522700 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_ProfanityFilter_Internal code=0
2012.12.28 20:14:45.960627200 >>> Michael Normand BnetService::SelectGameAccount id={ high: 144115192370840627 low: 10817057 }
2012.12.28 20:14:46.317377700 >>> Michael Normand AuthenticationListener::OnGameAccountSelected gameAccountId=game_account_id { high: 144115192370840627 low: 10817057 }
2012.12.28 20:14:46.317721200 >>> Michael Normand BnetService::GameAccountLogon_SelectGameAccountCallback code=0
2012.12.28 20:14:46.495630200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Achievements_Internal code=0
2012.12.28 20:14:46.496107700 BnetCommon::Achievements::PrepareStaticData: Static Data attribute: :timestamp: = 6/9/2012 15:02:27
2012.12.28 20:14:46.516097200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Whisper_Internal code=0
2012.12.28 20:14:46.897897700 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_UserManager_Internal code=0
2012.12.28 20:14:46.951524700 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Games_Internal code=0
2012.12.28 20:14:46.951836700 SendCustom hero:(no hero selected) id:7 count:0
2012.12.28 20:14:46.951976700 >>> (no hero selected) BnetGames::RefreshFactories calling Games.ListGameFactories
2012.12.28 20:14:46.952105200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Party_Internal code=0
2012.12.28 20:14:46.952219700 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Chat_Internal code=0
2012.12.28 20:14:47.094309700 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories -- code=0
2012.12.28 20:14:47.094543700 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories -- Enumerated 9 game factories.
2012.12.28 20:14:47.094718700 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=11198913534798145717 attributes=PlayerGroup={ int: 0 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 2 }|GameType={ int: 1 }|
2012.12.28 20:14:47.094883200 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=595921261419521071 attributes=PlayerGroup={ int: 0 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 3 }|GameType={ int: 1 }|
2012.12.28 20:14:47.095046200 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=5986014313224483331 attributes=PlayerGroup={ int: 0 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 1 }|GameType={ int: 1 }|
2012.12.28 20:14:47.095209200 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=1015127547058884052 attributes=PlayerGroup={ int: 1 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 1 }|GameType={ int: 1 }|
2012.12.28 20:14:47.095369200 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=2257433259503666017 attributes=PlayerGroup={ int: 1 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 0 }|GameType={ int: 1 }|
2012.12.28 20:14:47.095530700 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=7310867397739542014 attributes=PlayerGroup={ int: 1 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 2 }|GameType={ int: 1 }|
2012.12.28 20:14:47.095692200 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=2197678791515689576 attributes=PlayerGroup={ int: 1 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 3 }|GameType={ int: 1 }|
2012.12.28 20:14:47.095849700 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=16632195776682613474 attributes=PlayerGroup={ int: 2 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 0 }|GameType={ int: 1 }|
2012.12.28 20:14:47.096048700 >>> (no hero selected) BnetGames::RefreshFactories_OnListGameFactories Coop game factory factoryId=16148870759288380528 attributes=PlayerGroup={ int: 0 }|Game.CurrentQuest={ none: (NONE) }|HandicapLevel={ none: (NONE) }|version={ string: "1.0.6" }|DifficultyLevel={ int: 0 }|GameType={ int: 1 }|
2012.12.28 20:14:47.145051700 >>> (no hero selected) BnetChat::Initialize_ListChannels complete count=9
2012.12.28 20:14:47.145325700 >>> BnetRID::GameAccountLogon_OnGetGameAccountClientSettingsResponse code=0
2012.12.28 20:14:47.145462200 >>> BnetRID::GameAccountLogon SendCustom GetHeroIds (19)
2012.12.28 20:14:47.145639700 SendCustom hero:(no hero selected) id:19 count:0
2012.12.28 20:14:47.242149200 SendCustom hero:(no hero selected) id:0 count:0
2012.12.28 20:14:47.483404700 SendCustom hero:(no hero selected) id:1 count:0
2012.12.28 20:14:47.587305700 SendCustom hero:(no hero selected) id:16 count:0
2012.12.28 20:14:47.587740700 >>> (no hero selected) BnetChat::JoinChat chatId={ D3_GeneralChat chatChannelId={ high: 433700817047979448 low: 11656512954689388545 } a1c440c600000001 } token=1
2012.12.28 20:14:47.587921200 >>> (no hero selected) BnetChat::JoinChat chatId={ D3_Hardcore chatChannelId={ high: 433700817047979448 low: 11656512954689400833 } a1c440c600003001 } token=2
2012.12.28 20:14:47.588375700 SendCustom hero:(no hero selected) id:4 count:0
2012.12.28 20:14:47.918063700 >>> (no hero selected) BnetChat::Platform_JoinChannelCallback token=1 code=10000 bucket=0 originalChannelId=6:4d09862f105b8:a1c440c600000001 name=D3_GeneralChat
2012.12.28 20:14:47.931480700 >>> Platform::WaitForBasicInitialized
2012.12.28 20:14:47.931739200 >>> Platform::WaitForBasicInitialized success.
2012.12.28 20:14:47.946985700 --- OS memory stats -----
2012.12.28 20:14:47.947178700 Virtual size: 653.83 Mb
2012.12.28 20:14:47.947294200 Total free: 3425.45 Mb
2012.12.28 20:14:47.947408700 Largest free block: 2047.26 Mb
2012.12.28 20:14:47.947520200 --- OS memory stats end-----
2012.12.28 20:14:47.947744700 SendCustom hero:[CHARACTER] id:9 count:0
2012.12.28 20:14:48.056127200 >>> [CHARACTER] BnetChat::JoinChat_ListChannelsCallback token=1 bucket=1 originalChannelId=6:4d09862f105b8:a1c440c600000001 name=D3_GeneralChat found the channel calling JoinChannel 6:4d0986313595b:f83a2a7500000002
2012.12.28 20:14:48.083926700 >>> [CHARACTER] BnetParty::AutoCreateMyParty current PartyId List is empty.
2012.12.28 20:14:48.184374200 Chat System Message: Welcome to Battle.net!
Type /? for a list of available chat commands.

2012.12.28 20:14:48.493848700 Disposing UI for World
2012.12.28 20:14:48.495677700 Client Disposed world.
2012.12.28 20:14:48.495833200 Initializing client world BattleNet_Act3Screen...
2012.12.28 20:14:52.158704200 >>> [CHARACTER] BnetGames::CreatePrivateGame params={ [CHARACTER] Private COOP ResumeFromSave difficulty=Nightmare act=3 snoQuest=93684 "Turning the Tide" step=18 handicap=2 } coopFactoryId=1015127547058884052
2012.12.28 20:14:52.158921700 >>> [CHARACTER] BnetParty::LockPartyForReason CREATING_GAME(0)
2012.12.28 20:14:52.159063700 >>> [CHARACTER] BnetParty::SetJoinPermissionPreviousToClose new=ASK_TO_JOIN(3) old=ASK_TO_JOIN(3) LockPartyForReason_SetAttribute_JoinPermission_PreviousToClose
2012.12.28 20:14:52.159207200 >>> [CHARACTER] BnetParty::CloseStatusChange_SetJoinPermission newPartyJoinPermission=CLOSED(1) reason=CREATING_GAME(0)
2012.12.28 20:14:52.226030200 >>> [CHARACTER] BnetGames::Platform_CreatePrivateGameCallback code=0 isQueued=0 gameRequestId=16675759795615528726
2012.12.28 20:14:52.286265200 >>> [CHARACTER] GamesListener::OnMatchmakerStart requestId=16675759795615528726
2012.12.28 20:14:52.286475200 >>> [CHARACTER] BnetGames::InvokeGameMatchmakingEvent ADDED gameRequestId=16675759795615528726
2012.12.28 20:14:52.958381200 >>> [CHARACTER] BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=ASK_TO_JOIN(3) new=CLOSED(1) reason=CREATING_GAME(0)
2012.12.28 20:14:52.958663700 >>> [CHARACTER] GamesListener::OnMatchmakerEnd requestId=16675759795615528726 code=0
2012.12.28 20:14:52.958982200 >>> [CHARACTER] BnetGames::InvokeGameMatchmakingEvent REMOVED gameRequestId=16675759795615528726 removedCode= (0)
2012.12.28 20:14:53.035812700 >>> [CHARACTER] GamesListener::OnEnteredGame code=0 info={ requestId=16675759795615528726 gameHandle=game_handle { factoryId: 1015127547058884052 game_id: { high: 433700817049424846 low: 17117223147507571289 } } created=1 hostname=12.130.247.77 port=1119 token=18316764703331889692 attr=SGameId={ int: 1736769648 }|GameCreateParams={ message: <44 bytes> }| }
2012.12.28 20:14:53.036890200 >>> [CHARACTER] GameSession::ConnectToGameServer Joining '[CHARACTER]' game at 12.130.247.77:1119
2012.12.28 20:14:53.037393700 >>> [CHARACTER] BnetParty::UnlockPartyForReason CREATING_GAME(0)
2012.12.28 20:14:53.037541700 >>> [CHARACTER] BnetParty::CloseStatusChange_SetJoinPermission newPartyJoinPermission=ASK_TO_JOIN(3) reason=CREATING_GAME(0)
2012.12.28 20:14:53.051867700 ENDING GAME
2012.12.28 20:14:53.053808700 SendCustom hero:[CHARACTER] id:17 count:0
2012.12.28 20:14:53.053960700 Disposing UI for World
2012.12.28 20:14:53.055891200 Client Disposed world.
2012.12.28 20:14:53.083391700 SubsystemsDispose: 54 - Wind
2012.12.28 20:14:53.088201700 SubsystemsDispose: 45 - CPlayer
2012.12.28 20:14:53.092836700 SubsystemsDispose: 36 - UI
2012.12.28 20:14:53.102250700 Disposing UI root!
2012.12.28 20:14:53.109859200 SubsystemsDispose: 27 - CWorlds
2012.12.28 20:14:53.114282700 SubsystemsDispose: 18 - PostFX
2012.12.28 20:14:53.119699200 SubsystemsDispose: 9 - CTimedEvents
2012.12.28 20:14:53.140764700 SubsystemsDispose: 0 - ProfUI
2012.12.28 20:14:53.141008700 STARTING NETWORK CLIENT GAME
2012.12.28 20:14:54.748521700 Setting depth texture, fmt = 36
2012.12.28 20:14:54.748916700 PostFXGfxInit() success
2012.12.28 20:14:54.753017200 SubObjectGfxInit() 1
2012.12.28 20:14:54.790837700 Connecting to 12.130.247.77:1119
2012.12.28 20:14:54.792427200 >>> [CHARACTER] GamesListener::OnGameJoined gameId=channel_id { high: 433700817049424846 low: 17117223147507571289 } members={ count=1 [0]={ m_id: 2:100004433:a50e21, roles: 101, 1, permissions: 199594, attrs: { } } }
2012.12.28 20:14:54.795092700 >>> [CHARACTER] BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=CLOSED(1) new=ASK_TO_JOIN(3) reason=CREATING_GAME(0)
2012.12.28 20:14:55.162187200 -----------------------------------------------------------------
2012.12.28 20:14:55.162474700 Server Version Information:
2012.12.28 20:14:55.162589700 -----------------------------------------------------------------
2012.12.28 20:14:55.162701200 Server BuildVersion: 1.0.6.13751
2012.12.28 20:14:55.162811200 Server SNOPackHash: 0xD452DD9A (client hash = 0xD452DD9A)
2012.12.28 20:14:55.162921700 Server ProtocolHash: 0x5522012B (client hash = 0x5522012B)
2012.12.28 20:14:55.163030700 -----------------------------------------------------------------
2012.12.28 20:14:56.904472200 Initializing client world a3dun_rmpt_Level01...
2012.12.28 20:14:56.916587700 Initializing client world a3dun_hub_keep...
2012.12.28 20:15:03.958540200 Initializing client world a3Dun_rmpt_Level02...
2012.12.28 20:15:03.960193700 Disposing UI for World
Reply Quote
thank you for the very quick response by the way
Reply Quote
Support Forum Agent
resinHITS,

I don't see it actually crashing anywhere, it's just stopping with the logging.

I'd do a couple of things here that may help.

Delete the following folder, \Diablo III\Data_D3\PC\MPQs\Cache first, then run the repair tool in the launcher. You access that under the Help tab across the top of the launcher. It can take a while to run as it rebuilds the deleted info so please be patient and let it finish.

I'd change the min/max freq settings in Windows probably too. Maybe down to 48000/48000 instead of 96000/96000. Set the speaker setting to stereo for now too.

Make sure your Realtek sound drivers are current too.
Reply Quote
Deleting the cache and running launch repair was enough to fix it. Thanks for the speedy help, you deserve a raise
Reply Quote

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