Diablo® III

Stuck at the "Retrieving hero list" one hour

Hi, I'm stuck at the "Retrieving hero list" on hour. Can you help?
Edited by HQCompany#1198 on 12/27/2012 3:54 AM PST
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stuck at the "Retrieving hero list" two hours
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Support Forum Agent
Posts: 41,952

It looks like your troubles began when your IP changed. You're playing from overseas despite having a US Battle.net account. Id suspect an issue with your ISP in this case. Your history shows the IP changing a lot but it's always the same ISP, why is that? Several different cities are listed.
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stuck always at the "Retrieving hero list", I played in China but registered the game in US. I can not login American server, but for asia and europe no problem, this happened for almost two weeks.
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