Diablo® III

Failed to Launch a critical file

I decided to open up Diablo III after a little break and I have an error that won't let it open. Here is the error in it's entirety.

Failed to launch a critical file. Please close all other applications, temporarily deactivate your anti-virus software, and try again. Alternatively, log in as an administrator and try again.

I run Windows 7 and I have Diablo III to always run as an administrator...but just in case I have run it as an administrator. I tried disabling my anti-virus software and I have closed all other applications. Nothing seems to be working. Help?

edit: What is wrong with this website? It keeps timing out.
Edited by Tzenesh#1531 on 12/16/2012 3:28 PM PST
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Anyone?
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You got errors when you load the launcher, after you hit play, or when you login? Try the things listed below:

I had problems with the new patch and i could not load the game, so I tried a bunch of things listed in the forum and reinstalled diablo 3 several times to fix it and I am using windows xp.

1) Disable or turn off your firewall, sometimes even if disable the firewall still works. I disabled my Kaspersky firewall, but somehow this blocked my connection to the battlenet patch server still. (Found out I had to uninstall kaspersky firewall to fix my problem with installing diablo 3, patch up date and load the game after many hours.

2) Before you uninstall, run the repair tool on the launcher, see if it fix your problem.

3) Go into internet explorer, go tools, internet options, lan settings, check automatically detect settings and uncheck use automatic config scrip/use a proxy server. If above does not work, go advanced in tool options, reset internet explorer settings, sometimes spyware change your settings.

4) Go microsoft website and update your windows and internet explorer, found out battlenet update use internet explorer for patch download.

5) For Streaming Failure error, Go C:\Program Files\Diablo III or similar one in your windows, delete Diablo III.mfil (when you run launcher they reinstall these and make a backup copy in case)

6) Go C:\Documents and Settings\All Users\Application Data or similar one in your windows, delete battlenet and blizzard entertainment folder (when you run launcher they reinstall these and make a backup copy in case) If you cannot see this Application Data folder, go C:\Documents and Settings, go tools, folder options, view, check view hidden files and folders. For Windows Vista/7: C:\ProgramData\ is the same as Application Data for windows xp.

7) Go Start menu, run, type in msconfig for windows xp or similar one in windows 7/8, go general, set selective startup, disable all items in start up. Go services, hide all microsoft services, disable all others (remember your settings here change back to it later) Restart your windows. Try install diablo 3 or patch up date with launcher again, and try repair tool in launcher.

8) If none of the above works, uninstall your firewall and antivirus. Restart computer, try install diablo 3 or patch up date with launcher again.

9) Uninstall diablo 3 and reinstall diablo 3 trying everything listed above.

Source for more info with forum links:

http://us.battle.net/d3/en/forum/topic/4904620655
http://us.battle.net/d3/en/forum/topic/4926594436
Edited by Laine#1622 on 12/16/2012 5:25 PM PST
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Thank-you very much.
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It has been over a week now and I have tried everything under the sun to get this to work.

I use AVG and basic Windows Firewalls.
1. I disabled both AVG and Windows Firewalls.
2. I uninstalled AVG and disabled Windows Firewalls.

Still nothing.

3. I uninstalled and reinstalled Diablo III.

Still nothing.

4. I reformatted my computer and reinstalled everything.

Still nothing.

I wasn't around for the most recent small patch...but that is the only thing that changed from me being able to play to getting the error message.

"Failed to launch a critical file. Please close all other applications, temporarily deactivate your anti-virus software, and try again. Alternatively, log in as an administrator and try again."

@Laine,
I attempted everything that you suggested and I have nothing. I would really appreciate some help here.
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Bump
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Support Forum Agent
Posts: 37,254
Tzenesh,

Did you modify the compatibility property settings at any time for the game executable or launcher?
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No. I let everything install as normal / recommended.
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Support Forum Agent
Posts: 37,254
Tzenesh,

It still sounds like a permissions issue somehow. Try changing the compatibility for the launcher to Windows XP SP3 and see if it makes a difference. Remove it though if it does not.

You can also try creating a new user account in Windows and adding it to the administrators group, then log off Windows and back on with the new user and try the game.

https://us.battle.net/support/en/article/creating-a-new-administrator-account-pc
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Ok. Setting the Windows XP SP3 allowed it to work. Now I am able to load the game...however now as soon as I get to the login screen it tells me,

"A new patch for Diablo III is available. The game will now close and apply the patch automatically. You will be able to continue playing after the patch has been applied."

When I hit "OK" the game restarts and tells me that it is up to date. If I hit "Play" it just loops back to the same message as before.

I used the Repair Tool in hopes that it would look for an update...but it didn't. Any thoughts?

Thanks for your time Omrakos.
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Support Forum Agent
Posts: 37,254
Tzenesh,

Can you post your D3Debug.txt file? It's located in the main Diablo III game folder. Edit out your account name first though. It's going to appear in a few places in the file.
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User defined symbols path: C:\Program Files (x86)\Diablo III
2012.12.26 21:03:27.489650800 Diablo III Release (No Assertions) running under Windows XP-64 SP3 (Version 5.1.2600)
2012.12.26 21:03:27.489771300 <BUILD>1.0.6.13644 (63005-790766)</BUILD>
2012.12.26 21:03:27.489865800 Cheats: DISABLED
2012.12.26 21:03:27.490233800 CPU Vendor: GenuineIntel
2012.12.26 21:03:27.490374300 CPU Details: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
2012.12.26 21:03:27.490497800 CPU Processors: 1
2012.12.26 21:03:27.490653300 CPU Cores: 4
2012.12.26 21:03:27.490888800 CPU Threads: 8
2012.12.26 21:03:27.491008800 8089.43 MB of total physical memory
2012.12.26 21:03:27.491116800 OS Language: English
2012.12.26 21:03:27.491223300 Application Path: C:\Program Files (x86)\Diablo III\
2012.12.26 21:03:27.493061300 --- OS memory stats -----
2012.12.26 21:03:27.493173800 Virtual size: 131.73 Mb
2012.12.26 21:03:27.493273800 Total free: 3948.07 Mb
2012.12.26 21:03:27.493374800 Largest free block: 2047.75 Mb
2012.12.26 21:03:27.493466800 --- OS memory stats end-----
2012.12.26 21:03:27.493563800 ----------------------------------------------

2012.12.26 21:03:27.493700300 Command Line: -launch -uid diablo3_enus
2012.12.26 21:03:27.493851300 Monitor BPP: 32
2012.12.26 21:03:27.493961300 Lowest monitor BPP: 32
2012.12.26 21:03:27.803569300 Clock freq = 2241093
2012.12.26 21:03:27.803760300 WinSock started successfully!
2012.12.26 21:03:27.804706800 Adjusted initial working directory: C:\Program Files (x86)\Diablo III
2012.12.26 21:03:27.804898300 Detecting first installed locale.
2012.12.26 21:03:27.805082800 Detected: enUS
2012.12.26 21:03:27.846777300 Agent is successfully started or running already.
2012.12.26 21:03:27.867225800 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2012.12.26 21:03:27.867452300 Agent is not reporting speed - this is a problem.
2012.12.26 21:03:27.867560800 Detecting installed locales:
2012.12.26 21:03:27.867729800 Found: enUS
2012.12.26 21:03:27.880545800 Agent selected locale: enUS
2012.12.26 21:03:27.880799800 FileSystemGetLocale, AgentSettings: 1
2012.12.26 21:03:27.880909300 FileSystemGetLocale, using agent locale: enUS
2012.12.26 21:03:27.881006300 FileSystemGetLocale, returned locale: enUS
2012.12.26 21:03:27.882225300 SNOFilesInitialize('Data_D3', enUS)
2012.12.26 21:03:27.882716800 Initializing Streaming
2012.12.26 21:03:28.243765300 --- OS memory stats -----
2012.12.26 21:03:28.244255300 Virtual size: 158.74 Mb
2012.12.26 21:03:28.244631800 Total free: 3920.90 Mb
2012.12.26 21:03:28.245029800 Largest free block: 2047.62 Mb
2012.12.26 21:03:28.245418300 --- OS memory stats end-----
2012.12.26 21:03:28.245963800 Working Directory: C:\Program Files (x86)\Diablo III
2012.12.26 21:03:28.260752800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9558.mpq size=51634657 local=51634657
2012.12.26 21:03:28.265957800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9558.mpq
2012.12.26 21:03:28.267213300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-9558.mpq size=110051 local=110051
2012.12.26 21:03:28.267967800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-9558.mpq
2012.12.26 21:03:28.269724800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9558.mpq size=3207957 local=3207957
2012.12.26 21:03:28.270599800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9558.mpq
2012.12.26 21:03:28.272364800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9749.mpq size=25556 local=25556
2012.12.26 21:03:28.272860800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9749.mpq
2012.12.26 21:03:28.273840800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9749.mpq size=12707 local=12707
2012.12.26 21:03:28.274312800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9749.mpq
2012.12.26 21:03:28.275247300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9858.mpq size=145375 local=145375
2012.12.26 21:03:28.275775300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9858.mpq
2012.12.26 21:03:28.276706300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9858.mpq size=5759 local=5759
2012.12.26 21:03:28.277168800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9858.mpq
2012.12.26 21:03:28.278102300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9950.mpq size=88664 local=88664
2012.12.26 21:03:28.278582300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9950.mpq
2012.12.26 21:03:28.279532300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9950.mpq size=1711 local=1711
2012.12.26 21:03:28.280003300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9950.mpq
2012.12.26 21:03:28.280925300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9991.mpq size=4094 local=4094
2012.12.26 21:03:28.281408800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9991.mpq
2012.12.26 21:03:28.282321300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9991.mpq size=2324 local=2324
2012.12.26 21:03:28.282779800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9991.mpq
2012.12.26 21:03:28.285657800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10057.mpq size=9385561 local=9385561
2012.12.26 21:03:28.286861300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10057.mpq
2012.12.26 21:03:28.289593800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-10057.mpq size=1955622 local=1955622
2012.12.26 21:03:28.289933800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-10057.mpq
2012.12.26 21:03:28.290565300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10057.mpq size=119911 local=119911
2012.12.26 21:03:28.290874300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10057.mpq
2012.12.26 21:03:28.291459300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10235.mpq size=3649 local=3649
2012.12.26 21:03:28.291761800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10235.mpq
2012.12.26 21:03:28.292369300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10485.mpq size=34536 local=34536
2012.12.26 21:03:28.292665800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10485.mpq
2012.12.26 21:03:28.293265300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10485.mpq size=1562 local=1562
2012.12.26 21:03:28.293571300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10485.mpq
2012.12.26 21:03:28.295586800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-11327.mpq size=12045384 local=12045384
2012.12.26 21:03:28.296048300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-11327.mpq
2012.12.26 21:03:28.296704800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-11327.mpq size=14525 local=14525
2012.12.26 21:03:28.297022300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-11327.mpq
2012.12.26 21:03:28.297622300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-11327.mpq size=118896 local=118896
2012.12.26 21:03:28.297935300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-11327.mpq
2012.12.26 21:03:28.315073300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12480.mpq size=136020614 local=136020614
2012.12.26 21:03:28.411453800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12480.mpq
2012.12.26 21:03:28.412852800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-12480.mpq size=26485 local=26485
2012.12.26 21:03:28.413516800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-12480.mpq
2012.12.26 21:03:28.415173300 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-12480.mpq size=9749092 local=9749092
2012.12.26 21:03:28.416288800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-12480.mpq
2012.12.26 21:03:28.447114800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12811.mpq size=79606 local=79606
2012.12.26 21:03:28.447482800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12811.mpq
2012.12.26 21:03:28.449469800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13300.mpq size=2443536 local=2443536
2012.12.26 21:03:28.451384300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13300.mpq
2012.12.26 21:03:28.452034800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-13300.mpq size=2512 local=2512
2012.12.26 21:03:28.452356300 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-13300.mpq
2012.12.26 21:03:28.452954800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13644.mpq size=2119 local=2119
2012.12.26 21:03:28.453284800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13644.mpq
2012.12.26 21:03:28.464208300 Opened SNOPack Data_D3\PC\MPQs\CoreData.mpq size=212617252 local=212617252
2012.12.26 21:03:28.472623800 Opened SNOPack Data_D3\PC\MPQs\ClientData.mpq size=-1874699240 local=-1874699240
2012.12.26 21:03:28.477831800 Opened SNOPack Data_D3\PC\MPQs\Texture.mpq size=1579449188 local=1579449188
2012.12.26 21:03:28.488117300 Opened SNOPack Data_D3\PC\MPQs\Sound.mpq size=1344523351 local=1344523351
2012.12.26 21:03:28.497937800 Opened SNOPack Data_D3\PC\MPQs\enUS_Audio.mpq size=1025134193 local=1025134193
2012.12.26 21:03:28.499631800 Opened SNOPack Data_D3\PC\MPQs\enUS_Text.mpq size=2867512 local=2867512
2012.12.26 21:03:28.500765300 Opened SNOPack Data_D3\PC\MPQs\enUS_Cutscene.mpq size=1518036506 local=1518036506
2012.12.26 21:03:28.503272300 --- OS memory stats -----
2012.12.26 21:03:28.503387800 Virtual size: 176.73 Mb
2012.12.26 21:03:28.503484800 Total free: 3902.91 Mb
2012.12.26 21:03:28.503578300 Largest free block: 2047.62 Mb
2012.12.26 21:03:28.503699300 --- OS memory stats end-----
2012.12.26 21:03:28.503791300 SNOFileInitializeSigningData initializing.
2012.12.26 21:03:31.487213300 SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2012.12.26 21:03:31.487458800 SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2012.12.26 21:03:31.487610300 SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2012.12.26 21:03:31.487778300 SNOFilesAsyncInitialize()
2012.12.26 21:03:31.496750800 --- OS memory stats -----
2012.12.26 21:03:31.496909800 Virtual size: 226.98 Mb
2012.12.26 21:03:31.497016300 Total free: 3852.65 Mb
2012.12.26 21:03:31.497120800 Largest free block: 2047.61 Mb
2012.12.26 21:03:31.497215800 --- OS memory stats end-----
2012.12.26 21:03:31.592876800 Found 109853 assets in the TOC!
2012.12.26 21:03:33.909055300 ===== Battle.net Platform : Startup =====
2012.12.26 21:03:33.909674300 ERROR: >>> Battle.net Platform failed on Startup errorCode=6
2012.12.26 21:03:33.909792800 ERROR: >>> Make sure the Battle.net DLL exists where it's supposed to be: Bnet/battle.net
2012.12.26 21:03:33.909893300 >>> Battle.net Platform Shutdown reason=Failed to initialize Battle.net DLL
2012.12.26 21:03:33.910003800 WARNING: DLL/LIB version mismatch (DLL=Battle.net / LIB=Battle.net Aurora 127cc0376a_public/471 (Oct 31 2012 11:44:48))
2012.12.26 21:03:33.910098300 ----------------------------------------------
2012.12.26 21:03:33.910190300 OnlineServiceDynamicVersion : DLL Battle.net
2012.12.26 21:03:33.910286300 OnlineServiceStaticVersion : LIB Battle.net Aurora 127cc0376a_public/471 (Oct 31 2012 11:44:48)
2012.12.26 21:03:33.910377300 ----------------------------------------------
2012.12.26 21:03:33.911857300 ---------------- ModalNotificationManager::SetOkNotification: A new patch for Diablo III is available. The game will now close and apply the patch automatically. You will be able to continue playing after the patch has been applied.
2012.12.26 21:03:33.924597300 [BattleNet] Interface initialized
2012.12.26 21:03:33.926010300 Protocol Hash = 0x5522012B
2012.12.26 21:03:34.006329800 Build VersionEx: 1.0.6.13644 (63005-790766)
2012.12.26 21:03:34.007122800 Initializing graphics subsystem...
2012.12.26 21:03:34.260503800 *************
2012.12.26 21:03:34.260669800 Device supports the following modes:
2012.12.26 21:03:34.265920800 800x600, 60 Hz, 32 bits, Format = 22
2012.12.26 21:03:34.266066300 1024x768, 60 Hz, 32 bits, Format = 22
2012.12.26 21:03:34.266175300 1280x720, 60 Hz, 32 bits, Format = 22
2012.12.26 21:03:34.266275300 1280x768, 60 Hz, 32 bits, Format = 22
2012.12.26 21:03:34.266371300 1360x768, 60 Hz, 32 bits, Format = 22
2012.12.26 21:03:34.266482800 1366x768, 60 Hz, 32 bits, Format = 22
2012.12.26 21:03:34.266578300 End GetValidDisplayModes *************
2012.12.26 21:03:34.266676800 *************
2012.12.26 21:03:34.266824800 Device supports the following texture formats:
2012.12.26 21:03:34.266949300 Usage = 2, Format = 37
2012.12.26 21:03:34.267065800 *************
2012.12.26 21:03:34.270677300 --- OS memory stats -----
2012.12.26 21:03:34.270821300 Virtual size: 277.37 Mb
2012.12.26 21:03:34.270920300 Total free: 3802.21 Mb
2012.12.26 21:03:34.271015800 Largest free block: 2047.56 Mb
2012.12.26 21:03:34.271113300 --- OS memory stats end-----
2012.12.26 21:03:34.272742300 ACTIVATE APP 1 iconic 0
2012.12.26 21:03:34.275033300 Opening Fullscreen Direct3D at 1280x720, 32 bit.
2012.12.26 21:03:34.275172300 VSync: Disabled
2012.12.26 21:03:34.275279800 ****** Graphics Device Info ******
2012.12.26 21:03:34.275377800 nvumdshim.dll
NVIDIA GeForce GT 630M
\\.\DISPLAY1
2012.12.26 21:03:34.275475300 Driver Version 8.17.12.9555
2012.12.26 21:03:34.275574300 VendorID = 0x10de, DeviceID = 0xde9
2012.12.26 21:03:34.275667800 ****** Graphics Device Caps ******
2012.12.26 21:03:34.275761800 Max Vertex Shader Consts = 256
2012.12.26 21:03:34.275857300 Max Texture Blend Stages = 8
2012.12.26 21:03:34.275957300 Max Tex Dimensions = 8192 x 8192
2012.12.26 21:03:34.276049300 Max SimultaneousTextures = 8
2012.12.26 21:03:34.276136800 Max Streams = 16
2012.12.26 21:03:34.276235800 Max Render Targets = 4
2012.12.26 21:03:34.276326800 Max Active Lights = 8
2012.12.26 21:03:34.276479800 VertexShaderVersion = 3.0
2012.12.26 21:03:34.276569800 PixelShaderVersion = 3.0
2012.12.26 21:03:34.276660800 Supports Gamma Control : TRUE
2012.12.26 21:03:34.276754300 Supports Depth Bias : TRUE
2012.12.26 21:03:34.276844800 Supports Scissoring : TRUE
2012.12.26 21:03:34.276935800 Supports Auto MipMap Generation : TRUE
2012.12.26 21:03:34.277026800 Supports Per-Stage Constant Color : TRUE
2012.12.26 21:03:34.277117300 Supports Temp Register : TRUE
2012.12.26 21:03:34.277207300 Supports Separate Alpha Blend : TRUE
2012.12.26 21:03:34.277316800 Supports Frame Buffer Blend Op: TRUE
2012.12.26 21:03:34.277406300 Supports Anisotropic Filtering : TRUE
2012.12.26 21:03:34.277495800 Supports StretchRect From Textures : TRUE
2012.12.26 21:03:34.569498800 Est. Available Texture Memory = 4058 MB
2012.12.26 21:03:34.569743300 ****** Graphics Query Support ******
2012.12.26 21:03:34.569941300 FRAMEQUERY_EVENT: Yes
2012.12.26 21:03:34.570153800 FRAMEQUERY_BANDWIDTH: No
2012.12.26 21:03:34.570299300 FRAMEQUERY_CACHEUTILIZATION: No
2012.12.26 21:03:34.570435300 FRAMEQUERY_INTERFACETIMINGS: No
2012.12.26 21:03:34.570633800 FRAMEQUERY_PIPELINETIMINGS: No
2012.12.26 21:03:34.570780300 FRAMEQUERY_VERTEXSTATS: No
2012.12.26 21:03:34.570910300 FRAMEQUERY_VERTEXTIMINGS: No
2012.12.26 21:03:34.571040300 FRAMEQUERY_RESOURCEMANAGER: No
2012.12.26 21:03:34.571183300 Direct3D window opened...038B9520
2012.12.26 21:03:34.621511300 HW Class = 2
2012.12.26 21:03:35.860666300 Initializing input subsystem...
2012.12.26 21:03:35.860883800 Initializing sound subsystem...
2012.12.26 21:03:35.924197300 ****** Sound Device Caps ******
2012.12.26 21:03:35.927801800 Found 1 sound drivers:
2012.12.26 21:03:35.928321300 Driver 0: 'Speakers (Realtek High Definition Audio)'
2012.12.26 21:03:35.928438800 Min Freq: 48000, Max Freq: 48000
2012.12.26 21:03:35.928553300 Speaker Mode: Stereo
2012.12.26 21:03:35.928654800 Driver Capabilities:
2012.12.26 21:03:35.928809800 Device can output to 8bit integer PCM.
2012.12.26 21:03:35.929034800 Device can output to 16bit integer PCM.
2012.12.26 21:03:35.929135800 Device can output to 24bit integer PCM.
2012.12.26 21:03:35.929235300 Device can output to 32bit integer PCM.
2012.12.26 21:03:35.929332300 Device can output to 32bit floating point PCM.
2012.12.26 21:03:35.929429800 Selecting driver 0 (Speakers (Realtek High Definition Audio))
2012.12.26 21:03:35.929543800 Speaker Mode: Stereo
2012.12.26 21:03:35.929645800 Initializing sound with 32 channels
2012.12.26 21:03:36.166597800 --- OS memory stats -----
2012.12.26 21:03:36.166820300 Virtual size: 535.00 Mb
2012.12.26 21:03:36.166981300 Total free: 3544.44 Mb
2012.12.26 21:03:36.167196800 Largest free block: 2047.42 Mb
2012.12.26 21:03:36.167459800 --- OS memory stats end-----
2012.12.26 21:03:36.167617300 ****** SoundPlatformFModGlobals ******
2012.12.26 21:03:36.167714300 bResetDevice: 0
2012.12.26 21:03:36.167807300 nNumDrivers: 1
2012.12.26 21:03:36.167900800 nDriverToUse: 0
2012.12.26 21:03:36.167992300 ptFModSystem: 0x15e901d8
2012.12.26 21:03:36.168087300 pFModMemory: 0x15e90000
2012.12.26 21:03:36.168178300 nFModMemoryAmount: 100663296
2012.12.26 21:03:36.168268800 nNumChannels: 128
2012.12.26 21:03:36.168358800 ptCachedSoundAllocator, used block count: 0
2012.12.26 21:03:36.168451800 ptCachedSoundAllocator, free block count: 640
2012.12.26 21:03:36.168574300 ptCachedSoundSampleMap, count: 0
2012.12.26 21:03:36.168664800 ptCachedSoundStreamMap, count: 0
2012.12.26 21:03:36.168755300 ptLRUSoundSampleList, count: 0
2012.12.26 21:03:36.168844300 ptLRUSoundStreamList, count: 0
2012.12.26 21:03:36.168933800 arPlayingSounds: 0x15a75000
2012.12.26 21:03:36.169022800 nCacheSampleSize: 0
2012.12.26 21:03:36.169112300 nCacheStreamSize: 0
2012.12.26 21:03:36.169453800 nFModCurrentAlloced: 48496328
2012.12.26 21:03:36.169545300 nFModMaxAlloced: 48496328
2012.12.26 21:03:36.170743800 STARTING Menu
2012.12.26 21:03:36.538402800 Setting depth texture, fmt = 36
2012.12.26 21:03:36.538627800 PostFXGfxInit() success
2012.12.26 21:03:36.539511300 SubObjectGfxInit() 1
2012.12.26 21:03:36.552447300 Initializing client world BattleNet_Act1Screen...
2012.12.26 21:03:36.634914800 Disposing UI for World
2012.12.26 21:03:36.636184800 Client Disposed world.
2012.12.26 21:03:36.636347300 Initializing client world BattleNet_MainScreen...
2012.12.26 21:03:37.149449300 EndScene hooked to 6872279F
2012.12.26 21:03:37.149686300 Pre-Present() at startup
2012.12.26 21:03:37.181297800 Post-Present() at startup
2012.12.26 21:03:37.181851800 Profile listener started on 0.0.0.0:1243
2012.12.26 21:03:37.190322800 Pre-Present() at startup
2012.12.26 21:03:37.262261300 Post-Present() at startup
2012.12.26 21:03:37.265076300 Pre-Present() at startup
2012.12.26 21:03:37.265379800 Post-Present() at startup
2012.12.26 21:03:37.273450800 Pre-Present() at startup
2012.12.26 21:03:37.284627800 Post-Present() at startup
2012.12.26 21:03:37.288795800 Pre-Present() at startup
2012.12.26 21:03:37.304683300 Post-Present() at startup
2012.12.26 21:03:37.307531800 Pre-Present() at startup
2012.12.26 21:03:37.307895300 Post-Present() at startup
2012.12.26 21:03:37.314888800 Pre-Present() at startup
2012.12.26 21:03:37.321418800 Post-Present() at startup
2012.12.26 21:03:37.348450800 Pre-Present() at startup
2012.12.26 21:03:37.348932300 Post-Present() at startup
2012.12.26 21:03:39.859818300 de activate app 0 iconic 0
2012.12.26 21:03:40.232615300 TestCoopLevel - D3DERR_DEVICELOST
2012.12.26 21:04:00.948782800 de activate app 1 iconic 1
2012.12.26 21:04:01.088005800 ACTIVATE APP 1 iconic 0
2012.12.26 21:04:01.129813800 TestCoopLevel - D3DERR_DEVICENOTRESET
2012.12.26 21:04:01.237885800 Reset() Attempt started - soft reset!
2012.12.26 21:04:01.558099800 Est. Available Texture Memory = 4058 MB
2012.12.26 21:04:01.558533800 DeviceReset() succeeded!
2012.12.26 21:04:01.561949800 Setting depth texture, fmt = 36
2012.12.26 21:04:01.562210300 PostFXGfxInit() success
2012.12.26 21:04:01.563368800 SubObjectGfxInit() 1
2012.12.26 21:04:02.066368800 TestCoopLevel - S_OK
2012.12.26 21:04:03.720624300 de activate app 0 iconic 0
2012.12.26 21:04:03.962379300 TestCoopLevel - D3DERR_DEVICELOST
2012.12.26 21:04:18.533229300 de activate app 1 iconic 1
2012.12.26 21:04:18.673921800 ACTIVATE APP 1 iconic 0
2012.12.26 21:04:18.675905300 TestCoopLevel - D3DERR_DEVICENOTRESET
2012.12.26 21:04:18.710289800 Reset() Attempt started - soft reset!
2012.12.26 21:04:18.998105800 Est. Available Texture Memory = 4058 MB
2012.12.26 21:04:18.998447300 DeviceReset() succeeded!
2012.12.26 21:04:19.002359800 Setting depth texture, fmt = 36
2012.12.26 21:04:19.002610300 PostFXGfxInit() success
2012.12.26 21:04:19.003818800 SubObjectGfxInit() 1
2012.12.26 21:04:19.438590800 TestCoopLevel - S_OK
2012.12.26 21:04:22.989895800 de activate app 0 iconic 0
2012.12.26 21:04:23.204369800 TestCoopLevel - D3DERR_DEVICELOST
2012.12.26 21:04:30.493299800 de activate app 1 iconic 1
2012.12.26 21:04:30.629408800 ACTIVATE APP 1 iconic 0
2012.12.26 21:04:30.631104800 TestCoopLevel - D3DERR_DEVICENOTRESET
2012.12.26 21:04:30.649317800 Reset() Attempt started - soft reset!
2012.12.26 21:04:30.905678300 Est. Available Texture Memory = 4058 MB
2012.12.26 21:04:30.905978800 DeviceReset() succeeded!
2012.12.26 21:04:30.908546800 Setting depth texture, fmt = 36
2012.12.26 21:04:30.908981800 PostFXGfxInit() success
2012.12.26 21:04:30.910333300 SubObjectGfxInit() 1
2012.12.26 21:04:31.330513800 TestCoopLevel - S_OK
2012.12.26 21:04:34.362398800 de activate app 0 iconic 0
2012.12.26 21:04:34.649530300 TestCoopLevel - D3DERR_DEVICELOST
2012.12.26 21:04:45.295381800 de activate app 1 iconic 1
2012.12.26 21:04:45.436948800 ACTIVATE APP 1 iconic 0
2012.12.26 21:04:45.439322300 TestCoopLevel - D3DERR_DEVICENOTRESET
2012.12.26 21:04:45.473249300 Reset() Attempt started - soft reset!
2012.12.26 21:04:45.803149300 Est. Available Texture Memory = 4058 MB
2012.12.26 21:04:45.803447800 DeviceReset() succeeded!
2012.12.26 21:04:45.806792300 Setting depth texture, fmt = 36
2012.12.26 21:04:45.807013800 PostFXGfxInit() success
2012.12.26 21:04:45.808119800 SubObjectGfxInit() 1
2012.12.26 21:04:46.222372800 TestCoopLevel - S_OK
2012.12.26 21:04:49.392656800 de activate app 0 iconic 0
2012.12.26 21:04:49.634625300 TestCoopLevel - D3DERR_DEVICELOST
2012.12.26 21:05:01.124070800 de activate app 1 iconic 1
2012.12.26 21:05:01.262952300 ACTIVATE APP 1 iconic 0
2012.12.26 21:05:01.264884800 TestCoopLevel - D3DERR_DEVICENOTRESET
2012.12.26 21:05:01.300433300 Reset() Attempt started - soft reset!
2012.12.26 21:05:01.598910800 Est. Available Texture Memory = 4058 MB
2012.12.26 21:05:01.599238800 DeviceReset() succeeded!
2012.12.26 21:05:01.603278300 Setting depth texture, fmt = 36
2012.12.26 21:05:01.603541300 PostFXGfxInit() success
2012.12.26 21:05:01.604688800 SubObjectGfxInit() 1
2012.12.26 21:05:02.032744300 TestCoopLevel - S_OK
2012.12.26 21:05:08.272510300 de activate app 0 iconic 0
2012.12.26 21:05:08.627200800 TestCoopLevel - D3DERR_DEVICELOST
2012.12.26 21:05:43.358570300 de activate app 1 iconic 1
2012.12.26 21:05:43.498982300 ACTIVATE APP 1 iconic 0
2012.12.26 21:05:43.501226300 TestCoopLevel - D3DERR_DEVICENOTRESET
2012.12.26 21:05:43.535576800 Reset() Attempt started - soft reset!
2012.12.26 21:05:43.883278800 Est. Available Texture Memory = 4058 MB
2012.12.26 21:05:43.883592800 DeviceReset() succeeded!
2012.12.26 21:05:43.887050800 Setting depth texture, fmt = 36
2012.12.26 21:05:43.887346300 PostFXGfxInit() success
2012.12.26 21:05:43.888816800 SubObjectGfxInit() 1
2012.12.26 21:05:44.315235800 TestCoopLevel - S_OK
2012.12.26 21:05:45.146106300 >>> (no RID) BnetService::ShowBadVersionErrorDialog_OnNotificationClose -- exiting program to restart launcher now.
2012.12.26 21:05:45.155757300 >>> (no hero selected) OnlineService::BnetService::LogoutSynchronously
2012.12.26 21:05:45.158556800 ENDING GAME
2012.12.26 21:05:45.159561300 Disposing UI for World
2012.12.26 21:05:45.160789800 Client Disposed world.
2012.12.26 21:05:45.186731300 SubsystemsDispose: 54 - Wind
2012.12.26 21:05:45.190556800 SubsystemsDispose: 45 - CPlayer
2012.12.26 21:05:45.193727800 SubsystemsDispose: 36 - UI
2012.12.26 21:05:45.197033800 >>> (no hero selected) OnlineService::BnetService::LogoutSynchronously
2012.12.26 21:05:45.198962300 Disposing UI root!
2012.12.26 21:05:45.204419800 SubsystemsDispose: 27 - CWorlds
2012.12.26 21:05:45.208284800 SubsystemsDispose: 18 - PostFX
2012.12.26 21:05:45.211475300 SubsystemsDispose: 9 - CTimedEvents
2012.12.26 21:05:45.223963300 SubsystemsDispose: 0 - ProfUI
2012.12.26 21:05:45.224151300 Disposing sound subsystem...
2012.12.26 21:05:45.224282300 Start SoundPlatform::Dispose()
2012.12.26 21:05:45.224377800 StopOVTStream
2012.12.26 21:05:45.235419800 - Releasing DSP effects
2012.12.26 21:05:45.236524300 - Releasing FMOD System
2012.12.26 21:05:45.264603300 Finish SoundPlatform::Dispose()
2012.12.26 21:05:45.268046800 Closing Direct3D window...038B9520
2012.12.26 21:05:45.628774300 ...Direct3D window closed
2012.12.26 21:05:45.630370800 de activate app 0 iconic 0
2012.12.26 21:05:45.633991800 Disposing graphics subsystem...
2012.12.26 21:05:45.639891800 SubsystemsDispose: 35 -
2012.12.26 21:05:45.640253800 [Battlenet] Interface disposed
2012.12.26 21:05:45.640566300 >>> (no hero selected) ===== Battle.net BnetService : Shutdown =====
2012.12.26 21:05:45.640693800 ===== Battle.net Client Service Shutdown =====
2012.12.26 21:05:45.641020300 SubsystemsDispose: 28 -
2012.12.26 21:05:45.642373300 SubsystemsDispose: 21 -
2012.12.26 21:05:45.657372800 SNOFilesDispose()
2012.12.26 21:05:45.722122800 SNOFilesAsyncDispose()
2012.12.26 21:05:45.837039300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9558.mpq
2012.12.26 21:05:45.837618300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9558.mpq
2012.12.26 21:05:45.837749800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Win\d3-update-Win-9558.mpq
2012.12.26 21:05:45.838065300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\Win\patch-Win-9558.mpq
2012.12.26 21:05:45.838266300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9558.mpq
2012.12.26 21:05:45.838701300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9558.mpq
2012.12.26 21:05:45.838880800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9749.mpq
2012.12.26 21:05:45.839270800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9749.mpq
2012.12.26 21:05:45.839462300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9749.mpq
2012.12.26 21:05:45.839790800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9749.mpq
2012.12.26 21:05:45.839903800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9858.mpq
2012.12.26 21:05:45.840189300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9858.mpq
2012.12.26 21:05:45.840305800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9858.mpq
2012.12.26 21:05:45.840654800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9858.mpq
2012.12.26 21:05:45.840783800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9950.mpq
2012.12.26 21:05:45.841075300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9950.mpq
2012.12.26 21:05:45.841185300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9950.mpq
2012.12.26 21:05:45.841500300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9950.mpq
2012.12.26 21:05:45.841616300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9991.mpq
2012.12.26 21:05:45.841890300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9991.mpq
2012.12.26 21:05:45.841999300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9991.mpq
2012.12.26 21:05:45.842283800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9991.mpq
2012.12.26 21:05:45.842391800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-10057.mpq
2012.12.26 21:05:45.842677300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-10057.mpq
2012.12.26 21:05:45.842786800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Win\d3-update-Win-10057.mpq
2012.12.26 21:05:45.843072800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\Win\patch-Win-10057.mpq
2012.12.26 21:05:45.843179800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-10057.mpq
2012.12.26 21:05:45.843449800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10057.mpq
2012.12.26 21:05:45.843555800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-10235.mpq
2012.12.26 21:05:45.843832300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-10235.mpq
2012.12.26 21:05:45.843938800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-10485.mpq
2012.12.26 21:05:45.844218800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-10485.mpq
2012.12.26 21:05:45.844330800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-10485.mpq
2012.12.26 21:05:45.844599300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10485.mpq
2012.12.26 21:05:45.844764300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-11327.mpq
2012.12.26 21:05:45.845083300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-11327.mpq
2012.12.26 21:05:45.845191300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Win\d3-update-Win-11327.mpq
2012.12.26 21:05:45.845470800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\Win\patch-Win-11327.mpq
2012.12.26 21:05:45.845583300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-11327.mpq
2012.12.26 21:05:45.845856300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-11327.mpq
2012.12.26 21:05:45.845975800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-12480.mpq
2012.12.26 21:05:45.846270300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-12480.mpq
2012.12.26 21:05:45.846376300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Win\d3-update-Win-12480.mpq
2012.12.26 21:05:45.846642800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\Win\patch-Win-12480.mpq
2012.12.26 21:05:45.846747800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-12480.mpq
2012.12.26 21:05:45.847022300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-12480.mpq
2012.12.26 21:05:45.847207800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-12811.mpq
2012.12.26 21:05:45.847532300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-12811.mpq
2012.12.26 21:05:45.847647800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-13300.mpq
2012.12.26 21:05:45.847946300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-13300.mpq
2012.12.26 21:05:45.848059300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-13300.mpq
2012.12.26 21:05:45.848372300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-13300.mpq
2012.12.26 21:05:45.848503300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-13644.mpq
2012.12.26 21:05:45.848797300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-13644.mpq
2012.12.26 21:05:45.848931800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\CoreData.mpq
2012.12.26 21:05:45.849241300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\ClientData.mpq
2012.12.26 21:05:45.849640300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Texture.mpq
2012.12.26 21:05:45.849975300 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Sound.mpq
2012.12.26 21:05:45.850304800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS_Audio.mpq
2012.12.26 21:05:45.850618800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS_Text.mpq
2012.12.26 21:05:45.850985800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS_Cutscene.mpq
2012.12.26 21:05:46.031791300 SubsystemsDispose: 14 -
2012.12.26 21:05:46.032479800 SubsystemsDispose: 7 -
2012.12.26 21:05:46.032917300 SubsystemsDispose: 0 -
2012.12.26 21:05:46.033019800 WinSock cleaned up successfully!
Reply Quote
Wow. Hope this helps.
Reply Quote
Support Forum Agent
Posts: 37,254
Tzenesh,

2012.12.26 21:03:33.909055300 ===== Battle.net Platform : Startup =====
2012.12.26 21:03:33.909674300 ERROR: >>> Battle.net Platform failed on Startup errorCode=6
2012.12.26 21:03:33.909792800 ERROR: >>> Make sure the Battle.net DLL exists where it's supposed to be: Bnet/battle.net
2012.12.26 21:03:33.909893300 >>> Battle.net Platform Shutdown reason=Failed to initialize Battle.net DLL
2012.12.26 21:03:33.910003800 WARNING: DLL/LIB version mismatch (DLL=Battle.net / LIB=Battle.net Aurora 127cc0376a_public/471 (Oct 31 2012 11:44:48))

Is there a Bnet folder in your Diablo III game folder? Does it have a single entry called "battle.net.dll"? If so, what's the file date and size?
Reply Quote
I don't have a Bnet Folder. Should I create one?
Reply Quote
Support Forum Agent
Posts: 37,254
Tzenesh,

I think you need to reinstall the game if it's not there. Are you sure you're looking in the right folder? C:\Program Files (x86)\Diablo III That's where you should have a Bnet folder containing Battle.net.dlll.
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Yes. The only folders are "Data_D3", "InspectorReporter", "Logs", and "Updates". I will reinstall in the morning.

Thank-you very much.
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