Diablo® III

Cannot log in

Hi,
I have been having log in /disconnection problems since end of October 2012!
I have had an endless loop of ERROR 3005/3006/3007 and the odd times I do manage to log in, I am disconnected withing 1 minute with a notification of:"you have been disconnected from the battlenet server"It has been so frustrating!! The odd occasions that I do actually manage to stay connected, I end up dying because of the excessive lagging!!My last remaining friend and I were trying to paragon level- I was 14 levels ahead of him at the time at paragon level 37. Well, since then, I am still on Paragon Lvl 37 and he is 60 levels ahead of me. I have lost so many friends due to my continued disconnection,its just so sad. But what really gets me is that after sending numerous error reporting tags to Blizzard's tech support- they always come back with the same reply-"Error has been resolved"! My service provider has run a test and has concluded that the problem is with Blizzard's servers. I have even begged Blizzard to transfer my US DH character to the EU server, since I can always log in and never have any lag or disconnections on the EU server ever!( I am in South Africa) To this end, Blizzard did not even bother to reply even though I offered to pay for the transfer of my character. Its this type of treatment of NOT resolving a persistent problem and ignoring alternative solutions that makes it hard for gamers to remain loyal: for it just serves to highlight and strengthen the belief that Blizzard does NOT care. Sadly, I will most probably have to quit playing- purely because I cannot play due to the persistent problem of not been able to either log in or the absence of a stable connection. If only Blizzard could transfer my DH to the EU servers... But the reality of that happening is well next to zero, I suppose!! To the players out there that do not have this problem, man, how I wish I had your connection. I love this game- warts and all, and really want to play it. To my ex- online friends- maybe now you guys will understand why it seems as if I persistently run away. Please Blizzard, have a heart...QQ
Edited by Silvershadow#2730 on 1/11/2013 8:47 AM PST
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Support Forum Agent
Posts: 33,565
Silvershadow

Can you post some network information?

* Windows Xp, Vista, or 7 (also include if it's a 32 or 64 bit version)
* Firewall (McAfee, Norton, ZoneAlarm, etc.)
* Network Adapter brand, model, driver date, and driver version number (Steps below)

1. Click Start.
2. Click Control Panel.
3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen).
5. Select the Hardware tab.
6. Click on Device Manager
7. Expand the section labeled Network Adapters.
8. Right-click on your network card and select Properties.
9. Click on the "Driver" tab at the top


* Router brand and model # (this should be printed somewhere on the front or back or bottom)
* Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom)
* ISP (Internet Provider)
* Is the connection wired or wireless
* Location (City, State)
* Traceroute ( http://us.battle.net/support/en/article/performing-a-traceroute )
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Thank you for replying to my post.
Details as per your request:

Windows 7 (32bit)
No anti-virus installed
No firewall restrictions to Blizzard
Network Adaptor : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Network Adaptor Driver Date: 6/25/2010
Network Adaptor Version: 1.0.0.33
Router Duoplus 300wr
Type of modem :wireless ADSL modem
Internet Service Provider : Mweb
Location:Retreat, Cape Town, South Africa

Traceroute 1:25pm 1/12/2013
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Format101>tracert 12.129.209.68

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 6 ms 197-87-145-1.cpt.mweb.co.za [197.87.145.1]
3 9 ms 8 ms 9 ms te1-1-0.508.cpt-ipc-1.mweb.co.za [196.28.178.190
]
4 9 ms 9 ms 7 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 193 ms 156 ms 155 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 153 ms 155 ms 158 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
7 155 ms 155 ms 153 ms 176.67.177.131
8 152 ms 152 ms 152 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 * * * Request timed out.
10 * 153 ms 166 ms ae-56-221.ebr2.London1.Level3.net [4.69.153.129]

11 223 ms 239 ms 222 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

12 235 ms 224 ms 222 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]

13 221 ms 277 ms 262 ms ae-3-80.edge3.NewYork1.Level3.net [4.69.155.145]

14 227 ms 223 ms 223 ms att-level3.newyork1.level3.net [4.68.63.142]
15 301 ms 307 ms 314 ms cr1.n54ny.ip.att.net [12.122.131.102]
16 304 ms 300 ms 301 ms cr2.cgcil.ip.att.net [12.122.1.2]
17 * 300 ms 299 ms cr1.cgcil.ip.att.net [12.122.2.53]
18 304 ms 293 ms 292 ms cr2.dvmco.ip.att.net [12.122.31.85]
19 * 306 ms 305 ms cr1.slkut.ip.att.net [12.122.30.25]
20 300 ms 303 ms 299 ms cr2.la2ca.ip.att.net [12.122.30.30]
21 297 ms 297 ms 298 ms gar29.la2ca.ip.att.net [12.122.129.241]
22 303 ms 299 ms 297 ms 12.122.251.190
23 298 ms 298 ms 371 ms 206.16.68.46
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
I have had this trace route analyzed by the Mweb technician and he states that the problems exist from via the London to New York hop and then also via the multiple hops between the many New York servers - the problem is therefore NOT on our side. You may contact him to verify via rcarstens @mweb.co.za. Since the problem starts after connection to the London servers, that is the reason why I have no problems on the EU servers and why I so much wish for my US server DH character to be transferred to the EU servers (PLEASE)
Once again THANK YOU kindly for your consideration in this regard
Cheers,
Silvershadow
Edited by Silvershadow#2730 on 1/12/2013 3:54 AM PST
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Support Forum Agent
Posts: 33,565
Silvershadow

1. Your Atheros network card's driver seems a bit outdated. I couldn't find anything on the Atheros site, so you might need to check on the on the system manufacture's site or the motherboard manufacture's site for a update newer than 6/2010.

2. Make sure that your router is running on the most current firmware version.

Here's a link where that can be found: http://www.duoplus.co.za/downloads.html

If you are not familiar with the firmware update process, you may want to contact the router manufacture or your ISP for assistance.

3. Make sure that the ports that Diablo III uses are open in your router firewall.

Here's a link with the port information: https://us.battle.net/support/en/article/firewall-configuration-for-blizzard-games#2?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS

If you are not familiar with how to do this, contact the router manufacture for assistance.

4. If you are using a wireless connection, try a wired one if possible to see if there is any improvement.

5. The tracert does show some issues in the London Level 3 network at lines 9 and 10. Some data loss also shows up in the AT&T network at lines 17 and 19. However, the issues at lines 9 and 10 could potentially be contributing to the issues seen on lines 17 and 19. Since the servers located at lines 9 and 10 are outside of our network, you'll want to contact your ISP to have them contact their peering partners at Level 3 networks.
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Thank you. I will follow the procedure as outlined by you.
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Just a heads up since my last post.
Router firmware- updated
Router firewall- port OPEN to Diablo
NIC - Installed new one with latest drivers

Well after all that, I am still UNABLE to log on(for days at a time) or secure any lengthy stable conection :(
So since there is nothing left to address, its with great sadness that I will have to quit playing on the US server. To all the friends I made and had so much fun with:"Thanks Guys, it was great fun- but now its time for me to go.Thanks Blizzard for a great and awesome game! I will NOT delete my US server DH character-but will periodically try to log on-just in case the god's smile on me:) So now its time to start a new character on the EU servers. Thanks again to Blizzard's Tech Support for their consideration in this regard. CHEERS :)
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