Diablo® III

I need help URGENTLY

So my phone broke, and attached to it was my authenticator. I really don't want to go through the whole customer service/support ticket thing. So I used my friends number for the SMS Protect so I can remove the unwanted authenticator (Please don't !@#$% and moan about how my friend could compromise the security of my account, I simply don't care to hear this). Well they said on the SMS Protect "Easily remove an unwanted authenticator" it's proving to be everything but easy. Can anyone help me with this? I'm panicking, I really want to own it up with my DH in Dueling.
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