Ticket Response:(TL;DR @bottom)
Greetings! My name is Mason and I am an Account and Technical Services representative for Blizzard Entertainment. I have gone over your inquiry and I have some steps that I would like for you to attempt in order to resolve this.
- Update Everything (Always a good first check before anything else is done. As I can't see the network drivers latest update from your MSINFO, this is something I would highely suggest.)
Be sure you have the latest video, sound, network card and motherboard drivers. More information on identifying your video and sound driver versions can be found at:http://us.blizzard.com/support/article/21137
Also make sure you have all the available updates from: http://windowsupdate.microsoft.com/
- Close out Background Applications
A program running on your machine could be causing issues. Please try closing all non-Windows-critical applications, as explained on our support site: http://us.blizzard.com/support/article/21052
There are various firewall applications which have been known to cause isntall/patch issues; specifically ZoneAlarm and McAfee Firewall. Please open the appropriate ports through your firewall to allow Diablo III to work correctly. You can find more information on how to do so here: http://us.blizzard.com/support/article/21015
- Refresh your Battle.net folder
1. Go into your Computer.
2. Click on Organize [Should be at the top left corner of your window.]
3. Go to [Folder and Search Options]
4. Click on 'View' tab.
5. Under 'Hidden Files and Folders' - Check 'Show hidden files and folders'.
6. Now in your C:/ Drive you should see a folder labeled 'Program Data'.
7. Go into Program Data and delete the folder named 'Battle.net'. [It seems to corrupt the DL].
Also if you cannot find the ProgramData folder, type in
C:\ProgramData\Battle.net after showing your hidden files for the filepath, and it should bring it up.
- Set Windows to Default
Please open up Internet Explorer and make sure that "Work Offline" is not checked, and that Internet Explorer has normal access to the internet. Our downloader uses the default Windows settings, which Internet Explorer also uses.
You may also need to double check your proxy settings for Internet Explorer. This can be done by launching that browser, choosing "Tools" then "Internet Options". From there, go to the "Connections" tab and click the "LAN Settings" button. Look for a checkbox labeled "Automatically detect settings." If it is clear, check it. If it was checked, clear it.
Once these steps have been taken, Go into your Diablo III folder once more and run your launcher as Administrator.
Let me know how this works out for you.
I do apologize that I could not resolve the issue directly, but I wish you the best of luck in the continued support over the issue. If none of the information that you received from the link solves any question or concern please do not hesitate to continue your support ticket! I definitely appreciate you taking the time to contact us!
Account & Technical Services Department
pretty much the basic reset everything, double check updates, open firewall ports. I added the ports on my fire wall just for !@#$s n giggles, if that was the issue I would have been getting DC's since the launch almost a year ago. I followed the deleting hidden bnet data and reloaded it through the client as admin. Guess I'll just have to wait and see if anything changes (which I doubt it will).