Diablo® III

Could really use a hand here

So last time I had an issue the D3 forum community was able to help me identify it very quickly.

This is probably in the wrong spot and will get redirected to wherever it belongs by the CM's, so sorry in advance if that's that case, but here we go:

As a precursor to the following wall of text:

Symptoms:
Fans on
Mobo lights on, capacitors fine
HD spins
No display
No beep codes
No power to mouse/keyboard, but power to speakers (all connected to the same run of usbs, which is weird to me)

Tried:
Swapping every (and I mean every, including the power supply) component except the HD, mobo, and cpu
Resetting the CMOS (by cutting power and pulling the battery)
Cleaning everything

This has led me (and a friend who is an IT professional) to believe the issue is the CPU.

If anyone has any advice or any other suggestions please let me know, I'm getting desperate. Don't want to replace $500 worth of mobo/cpu.

Now, for the rant:

I ordered a computer from Tiger Direct (because I didn't feel like building one, my last needed an upgraded and I just wanted it ASAP) and was sent a Systemax machine.

First off, terrible idea. Never buy one of these things.

It had a faulty mobo from the get-go. Capping out at 100 degrees (apparently and intel feature; it won't let itself process above this temp) every time it turned on. I sent it in, they "updated my drives" and said their tests found "no issues". I called them, called BS, so they said "ok, maybe it's the xfire cable. Let's send you a new one". This didn't work (shocker), and I sent it in with full logs from my own diagnostics and stress tests along with a respectful yet firm letter inside the case telling them exactly what the problem is and what needed to be fixed. Lo and behold, they replaced my mobo/cpu and everything worked fine after that!

... for about six months. Now my CPU just crapped out. My guess is they used a refurbished mobo/cpu for repair. Standard for the industry, but I thought the new parts came under a new warranty. Guess what, they don't! So apparently the 7 months I spent trying to get the original faulty mobo replaced counted against my 1 year warranty, so when their refurbished one failed six months later it's not covered. So I'm going to need to fork over about $400 to replace this.

Is this even legal? How can they ship a machine with a defective core component, and then use less-than-adequate parts for repair that quickly fail and claim it's not their problem? I'm absolutely baffled by this.

Does anyone have any advice? Anything I can do to twist their arm? And legal recourse ($400 isn't much in the scheme of things, but it's the principle here)?

/endrant.
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Incredibly valuable life lesson here:

If you want something done right, do it yourself.

Additionally, always buy the 2 year extended warranty if available.

My advice to you is eat the loss and replace everything that needs to be replaced with brand new parts and do the building yourself.
Edited by B0SSK0NG#1873 on 1/7/2013 3:11 PM PST
Reply Quote
Incredibly valuable life lesson here:

If you want something done right, do it yourself.

Additionally, always buy the 2 year extended warranty if available.

My advice to you is eat the loss and replace everything that needs to be replaced with brand new parts and do the building yourself.


This is what I was thinking but dreading to hear. Hoping someone had a magic bullet for me.
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pre built comps are all trash
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01/07/2013 03:59 PMPosted by iwonsch
pre built comps are all trash

This
no exceptions
period
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^

Dell is decent. Bigger companies usually are in this aspect. Of course you pay the premium for it.

I called them in the morning and they came over to replace the motherboard in the afternoon. Three years on site same day warranty, business class support.

(Disclaimer: Singapore only, which you can drive from one end to end in 4 hours)
Edited by Wtflag#1258 on 1/7/2013 5:12 PM PST
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Op you're retarded as !@#$. You said it caps out at 100 degrees and that's a %^-*ty mobo? No. You have something seriously wrong if your cpu is getting to 100 degrees in the first place. There's your issue. "Faulty mobo" lol. No. You burned your cpu. Next time read before you do something.
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01/07/2013 05:09 PMPosted by Atriax
Op you're retarded as !@#$. You said it caps out at 100 degrees and that's a %^-*ty mobo? No. You have something seriously wrong if your cpu is getting to 100 degrees in the first place. There's your issue. "Faulty mobo" lol. No. You burned your cpu. Next time read before you do something.


Very productive. Thank you for your contribution!

The particular Intel chip I have (in fact, all new Intels I believe) will cap its processing functions at 100 degrees to prevent permanent damage. It's called "thermal throttling protection". It downclocks itself.

The heating issue was originally caused by the faulty board not supplying proper power to the cooling system (even though the PSU was fine) AND not holding the heat sink tight enough because the threading was bad.

The CPU has been removed and tested in another rig, and is fine and 100% fully functional. The replacement refurbished motherboard was not QC'd correctly or something and failed long before its expected shelf life.

So, I rebut:
You're retarded as !@#$
Next time read before you say something
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01/08/2013 02:54 PMPosted by Mayde
Op you're retarded as !@#$. You said it caps out at 100 degrees and that's a %^-*ty mobo? No. You have something seriously wrong if your cpu is getting to 100 degrees in the first place. There's your issue. "Faulty mobo" lol. No. You burned your cpu. Next time read before you do something.


Very productive. Thank you for your contribution!

The particular Intel chip I have (in fact, all new Intels I believe) will cap its processing functions at 100 degrees to prevent permanent damage. It's called "thermal throttling protection". It downclocks itself.

The heating issue was originally caused by the faulty board not supplying proper power to the cooling system (even though the PSU was fine) AND not holding the heat sink tight enough because the threading was bad.

The CPU has been removed and tested in another rig, and is fine and 100% fully functional. The replacement refurbished motherboard was not QC'd correctly or something and failed long before its expected shelf life.

So, I rebut:
You're retarded as !@#$
Next time read before you say something


o
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