Diablo® III

Auction bug

I won a 500k bid on the auction house for the oculus ring but after the time passed I havent received either the item or my gold. Now for most hard core gamers 500 k would be nothing but I farmed a lot for that gold... I tryed making a ticket but the website sais something like "not accepting any entries of this kind at this time" or something like that ... could someone please help ?
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