Diablo® III

Cannot log in to US Servers for 5 days

Hello -

My account has an authenticator. The keychain, not SMS.

For the last 4-5 days I have been unable to log in and successfully play on US Servers. I can log in and play on both Asia and Europe without any issues, but when I log in to the US Servers I either:

(a) time out at "Retrieving Hero List" during log-in

or

(b) I get Error 3022 or 3006 as soon as I log in, and am then promptly disconnected from b.net

I am usually unable to load AH without getting "Error retrieving your payment information" which makes NO SENSE whatsoever because I have never bought or sold anything on the RMAH and I do not intend to. It is also ridiculous because I exclusively play hardcore.

Please advise.
Edited by Diomedes#1380 on 1/9/2013 8:04 AM PST
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Ooohh the new error I'm getting is Error 300008, "There was an error creating the game."
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...Followed by Error 3006, "Cannot get your Payment Info" when I am trying to access the Hardcore Auction House.

edit:

And finally, "There was an error" (Error 3006)

followed by "You have been disconnected from the Battle.net service."
Edited by Diomedes#1380 on 1/9/2013 8:53 AM PST
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So today I was able to log in and use the AH! It took forever, but I bought one thing then got "Cannot claim (item), Error 3006"

I then tried to make a game, and got "There was an error creating the game. (Error 3000008)"

This is day 6.
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Just tried to log in again. This time it just sat on "Retrieving Hero List" forever.
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Just tried again - logged in to Europe fine, logged in to Asia fine...

But got an error when logging in to America.

"There was a problem with account login (Error 3006)"

This is day 7

Edit: Attempt #2: "There was an error during game account login (Error 3006)"
Edited by Diomedes#1380 on 1/10/2013 6:47 PM PST
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I am having similar problems, so I understand your frustration.

I do hope this issue gets resolved quickly.
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I have submitted a ticket regarding this issue. Hopefully I'll get some useful info unlike what I received in the forums which was nothing.
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I still cannot connect regularly, and when I can connect it is with bad ping at odd hours, often around 4am. It's been about 9-10 days now.

Because many of the posters in this thread have Chinese names I'm going to assume you're from China. I am in Shanghai and I think that Chinense governments has had one of it's awesome changes in thinking when it comes to internet packets going to the USA.

I have restarted my account on Asia with very few connection problems.
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I have the same issue here when attempting to log in to the US Server.

I am only able to connect on certain hours of the day, and even so, most of the time the auction house has problems. I have been experiencing this for almost a week now.

It's really frustrating because I am able to log in to other servers without issues. I have tried submitting a ticket too. Didn't get much help either.

Something is definitely up with the US server.
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I have the same issue here when attempting to log in to the US Server.

I am only able to connect on certain hours of the day, and even so, most of the time the auction house has problems. I have been experiencing this for almost a week now.

It's really frustrating because I am able to log in to other servers without issues. I have tried submitting a ticket too. Didn't get much help either.

Something is definitely up with the US server.


Are you logging in from overseas? If so, where?
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same problem here... hope this issue gets resolved..sheesh
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Are you logging in from overseas? If so, where?


I'm a player from Singapore.

Never had an issue with logging in prior to this week.
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