Diablo® III

Unable to play game after starting launcher

I am unable to play my game after clicking the play button on the launcher.
The game automatically crashes and shuts down. All i have is just that "the game quitted unexepctedly" and the error message just closes.

Please assist to help to resolve the issue.
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rocess: Diablo III [1416]
Path: /Applications/Diablo III/Diablo III.app/Contents/MacOS/Diablo III
Identifier: com.blizzard.diablo3
Version: 1.0.6.13644 (13644)
Code Type: X86 (Native)
Parent Process: launchd [143]
User ID: 501

Date/Time: 2013-01-11 22:26:13.308 +0800
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10

Interval Since Last Report: 228669 sec
Crashes Since Last Report: 77
Per-App Interval Since Last Report: 44541 sec
Per-App Crashes Since Last Report: 23
Anonymous UUID: 5E91BE16-7E79-4EB2-0CEE-0D70CF9B3E62

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000108

VM Regions Near 0x108:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Diablo III/Diablo III.app/Contents/MacOS/Diablo III
__TEXT 0000000000001000-0000000000fec000 [ 15.9M] r-x/rwx SM=COW /Applications/Diablo III/Diablo III.app/Contents/MacOS/Diablo III

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libGPUSupport.dylib 0x03a31220 gldCreateShareGroup + 34
1 libGFXShared.dylib 0x935cbbf3 gfxCreateSharedState + 175
2 GLEngine 0x055013c2 gliCreateContextWithShared + 313
3 GLEngine 0x0550127a gliCreateContext + 104
4 com.apple.opengl 0x9478243c CGLCreateContext + 990
5 com.blizzard.diablo3 0x0044f224 0x1000 + 4514340
6 com.blizzard.diablo3 0x00452827 0x1000 + 4528167
7 dyld 0x8fe30cda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
8 dyld 0x8fe30fde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
9 dyld 0x8fe2d268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
10 dyld 0x8fe2d0ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
11 dyld 0x8fe1ee05 dyld::initializeMainExecutable() + 211
12 dyld 0x8fe22adb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
13 dyld 0x8fe1e376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
14 dyld 0x8fe1e077 _dyld_start + 71

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x937d99ae kevent + 10
1 libdispatch.dylib 0x93237c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x932377a9 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x937d90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9516904c _pthread_workq_return + 45
2 libsystem_c.dylib 0x95168e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95150cca start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x937d90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9516904c _pthread_workq_return + 45
2 libsystem_c.dylib 0x95168e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95150cca start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x937d90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9516904c _pthread_workq_return + 45
2 libsystem_c.dylib 0x95168e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95150cca start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x06e5899c ebx: 0x00000000 ecx: 0x03a3120c edx: 0x06e5899c
edi: 0x00000000 esi: 0x00000001 ebp: 0xbfffbf78 esp: 0xbfffbf20
ss: 0x00000023 efl: 0x00010282 eip: 0x03a31220 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000108
Logical CPU: 3

Binary Images:
0x1000 - 0xfebfff +com.blizzard.diablo3 (1.0.6.13644 - 13644) <21DDE1BD-6647-3AD7-B02C-96064560218A> /Applications/Diablo III/Diablo III.app/Contents/MacOS/Diablo III
0x130b000 - 0x1899fe3 +Cg (0) /Applications/Diablo III/Diablo III.app/Contents/Frameworks/Cg.framework/Cg
0x1f48000 - 0x2016fe7 +libfmodex.dylib (1) <2F178E74-7CF5-A041-E0EE-638E362BC57C> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libfmodex.dylib
0x206c000 - 0x318bfff +libicudata.49.1.1.dylib (49.1.1) <AC1898F1-77C7-32B0-9151-6A14F2BE61E7> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libicudata.49.1.1.dylib
0x318d000 - 0x33f6feb +libicui18n.49.1.1.dylib (49.1.1) <0C9558E1-041C-34AD-A02C-89A27DF12C89> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libicui18n.49.1.1.dylib
0x34c9000 - 0x34d3ff7 +libicuio.49.1.1.dylib (49.1.1) <8B39EA7B-84F1-3FEF-906B-9A37A92E3977> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libicuio.49.1.1.dylib
0x34d8000 - 0x3517fe7 +libicule.49.1.1.dylib (49.1.1) <49DB08CC-5A8E-3399-B6A6-8A4C9C84ED28> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libicule.49.1.1.dylib
0x3533000 - 0x353efeb +libiculx.49.1.1.dylib (49.1.1) <F6014D09-0112-3115-A3B7-E75D37F3DFB0> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libiculx.49.1.1.dylib
0x3546000 - 0x3575ffb +libicutu.49.1.1.dylib (49.1.1) <0767480A-41D6-3F92-8E2A-B5B6D0546071> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libicutu.49.1.1.dylib
0x35b5000 - 0x3744feb +libicuuc.49.1.1.dylib (49.1.1) <26D86810-83B7-37A0-953D-E7C33DBA3B6E> /Applications/Diablo III/Diablo III.app/Contents/MacOS/libicuuc.49.1.1.dylib
0x3a2a000 - 0x3a36ffb libGPUSupport.dylib (8.6.1) <FB98F9CE-31D0-321C-90FE-87D30294921B> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupport.dylib
0x3a3d000 - 0x3a69ffa GLRendererFloat (8.6.1) <D0348D87-ADBD-302B-95D0-FB3100C219BA> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
0x3a72000 - 0x3a7affc libcldcpuengine.dylib (2.1.19) <E5429AB3-FE28-3C0C-8942-686BB4191A9E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x3a81000 - 0x3a83fff libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib
0x5500000 - 0x568cff8 GLEngine (8.6.1) <2660B1D4-5783-3BED-8C05-F5A4C5A29715> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x6800000 - 0x6951ff7 libGLProgrammability.dylib (8.6.1) <E134D5DE-5A89-338A-A938-C7D80F272C9E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x697f000 - 0x6cf8ff3 com.apple.driver.AppleIntelHD3000GraphicsGLDriver (8.0.61 - 8.0.0) <15005A8D-8CE9-30E1-A7F8-E894AB2B0E82> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD3000GraphicsGLDriver
0x8fe1d000 - 0x8fe4fe57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x9002d000 - 0x90030ff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x90031000 - 0x9034eff3 com.apple.Foundation (6.8 - 945.11) <03B242AC-519C-3683-AA52-E73536B3D55F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90a8d000 - 0x90eaafff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x90eab000 - 0x90eabfff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90eac000 - 0x90eacffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x90ead000 - 0x90eb1fff com.apple.IOSurface (86.0.3 - 86.0.3) <E3A4DB0A-1C1A-31E3-A550-5C0E1C874509> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x90eb2000 - 0x90eb3ffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x91541000 - 0x91598ff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x915a3000 - 0x915e3fff com.apple.MediaKit (13 - 659) <37B8C1E3-B67D-3FE6-8A14-7FFD9F31C556> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x915e4000 - 0x916efff7 libJP2.dylib (845) <D409C913-6FA4-3D60-BFE0-B9FC6A02FEE0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x92505000 - 0x928e8ff3 com.apple.HIToolbox (2.0 - 625) <5A312E41-9940-363E-B891-90C4672E6850> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x92a2f000 - 0x92a36ffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x92a3b000 - 0x92a51fff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x92aaa000 - 0x92ab2fff com.apple.DiskArbitration (2.5.1 - 2.5.1) <25A7232F-9B6A-3746-A3A8-12479D086B1E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x92ab3000 - 0x92acfff7 libPng.dylib (845) <14C43094-C670-3575-BF9B-3A967E05EAC0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x92ad0000 - 0x92ad1fff libdnsinfo.dylib (453.18) <41C7B8E2-2A81-31DE-BD8B-F0C29E169D4F> /usr/lib/system/libdnsinfo.dylib
0x92ade000 - 0x92c67ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x92c68000 - 0x92c6afff libCVMSPluginSupport.dylib (8.6.1) <8A174BD9-992E-351D-8F9A-DF6991723ABE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x92c6b000 - 0x92d41fff com.apple.DiscRecording (7.0 - 7000.2.4) <C14E99B9-DEFA-3812-89E5-464653B729F4> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x92d42000 - 0x92dc7ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x92f11000 - 0x92f1fff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x92f20000 - 0x93001fff libcrypto.0.9.8.dylib (47) <D4EFFCFB-206D-3E3D-ADB5-CBAF04EB8838> /usr/lib/libcrypto.0.9.8.dylib
0x93002000 - 0x93033fff com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x93034000 - 0x93052ff3 com.apple.openscripting (1.3.6 - 148.2) <55738D66-CC15-3F43-9265-00C3322D39C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x93056000 - 0x930c5ffb com.apple.Heimdal (3.0 - 2.0) <1ABF438B-30E6-3165-968C-E2EA1A9DF1FD> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x930c6000 - 0x93105ff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x93106000 - 0x93132ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x931b0000 - 0x931e3ff5 libssl.0.9.8.dylib (47) <3224FBB3-3074-3022-AD9A-187703680C03> /usr/lib/libssl.0.9.8.dylib
0x931e7000 - 0x9320bfff com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x9320c000 - 0x93210fff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x93211000 - 0x93212ffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x9321d000 - 0x93232fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x93233000 - 0x93245ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x93246000 - 0x93246fff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x93247000 - 0x93338ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x93339000 - 0x93341fff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x93342000 - 0x933d9ff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x933e3000 - 0x93428ff5 com.apple.opencl (2.1.20 - 2.1.20) <41C4AE6E-67B6-33E2-A9B6-BF6F01580B16> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x93437000 - 0x93437fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x93438000 - 0x9350cfff com.apple.backup.framework (1.4.1 - 1.4.1) <55F2A679-9B21-3F43-A580-4C2ECF6A5FC5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x935ab000 - 0x935c8ff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B
Edited by Machkhan on 1/13/2013 11:58 AM PST
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Support Forum Agent
Try some basic troubleshooting and see if this helps.

Let me know if the steps above do not work. Thanks.
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I have the same issue above and tried these 6 steps and that doesnt help. it still crashes at that diablo skull screen. 79957CD4-CF80-4688-8F91-60BD54AA2A85 is the report id.
Ps: there is a another mac that have 10.7 version of macosx and its working fine on it. before the latest diablo patch it was also working on my 10.8.2 macosx computer.

Please assist to help to resolve the issue.
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Support Forum Agent
Thalderon,

It looks like this issue is pertaining to a bad manifest file (also know as Diablo III.mfil).

Can you delete the Diablo III.mfil file from /Applications/Diablo III/ directory? This should resolve the issue.
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that doesnt solve anyway. the only solution to run diablo that i can find is :
deleting Diablo III.mfil file and than in the terminal writing that :
open "/Applications/Diablo III/Diablo III.app" --args -launch

i found that somewhere in the forum and this is the only way
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Support Forum Agent
This workaround may work, but may break the game when a new patch is released.

I've seen this behavior continue due to some ISP DNS issues. Most reports I've seen are from Turkey.

Are you located in this region? If you are, try using an alternative DNS to see if this resolves the matter.
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