The error she gets is error 73.
I am still connected but shes shows up on my friend list as still being logged in.
Its been over 2 hours.
I tried to send her a message to see if anyone is on her account and I get whisper error 16.
So clearly she is "ghosting" in the system and thats whats causing these 2 errors.
Phone and live chat support is down and a ticket will take 24 hours.
We should have a way to unlog our accounts from the web when blizzard cannot help us.