Minutes after I submit a reopened ticket it is marked as answered simply because it's been referred to another department...and then 10 days later it's marked as resolved even though no action has been taken by the OTHER DEPARTMENT!
This has gone on repeatedly...I have no way to communicate with this "other department" AND THEY HAVE BEEN IGNORING THE REQUEST FOR MONTHS!!!!
IS THERE A LEVEL 2 OR 3 OR 20 "support" available in situation like this?
This is VERY EASY for someone to check IF THEY REALLY WANTED TO!!!!
All transactions from 7/14 through 12/10/12 went to my BattleNet account (since 12/14 they all go to PayPal)
During that time there were 30 transactions totaling $83.58
My account shows a current balance of $81.46
The DIFFERENCE is $2.12 which is the amount of the 11/2 transaction in question.
(BTW...there are MORE THAN ONE transactions for $2.12!)
It should NOT take Blizzard OVER 2 MONTHS to see THEIR error!
It should take less than 15 minutes to:
1 - Add up all my sales from 7/14 through 12/10/12
2 - Subtract all my purchases from 7/14 through 12/10/12
(BTW: AGAIN!!! steps 1 AND 2 are a TOTAL of ONLY 30 transactions!)
Is someone there smart enough to do that?
I trust this is NOW ENOUGH to credit me what is do me...!