Many players from the Southeast Asia region including Japan, Australia, and New Zealand are having difficulties logging in to the North American servers. Some have been able to log on after using an alternate DNS server.

DNS settings are specified in the TCP/IP Properties window for the selected network connection.

Example: Changing DNS server settings on Microsoft Windows 7

  • Go [to] the Control Panel.
  • Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
  • Select the connection for which you want to configure Google Public DNS. For example:
    • To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
    • To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties.

    If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
  • Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
  • Click OK.
  • Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
  • Replace those addresses with the IP addresses of the Google DNS servers:
    • For IPv4: 8.8.8.8 and/or 8.8.4.4.
    • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

  • Restart the connection you selected [from above].

Some players are also reporting that these steps can help:

1) Resetting their network.
2) Flushing the DNS Cache.
3) Changing their password.