Diablo® III

3005 - Is there anything I can do tonight?

Or should I just give up?

I hadn't played since maybe August of last year when we all burnt out. Recently we decided to play a game with newbie character, only using the money they earn, no AH. We started last Wed, everything was fine.

Tonight, my friend in California can login, with two accounts, just fine. I let him login as my account, no problem (other than answering secret question).

I can't login. 3005. Wed was fine last week. Tonight I'm hosed.

Is there anything I can do to fix it? Clear out a temp file? Make a change in an old INI file, registry?

Any help would be appreciated.
Reply Quote
Support Forum Agent
Posts: 43,114
AsFarAsLarry,

Could you try what's described in the following two articles please?

https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS

https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
Reply Quote
Neither of those, though the second one caused it to 'update the updater' for a long time.

One thing I didn't mention is that last Wed I started playing before it was 100% patched (not having any patches for a long time), though it was in a place that was playable. When I started tonight, it still wasn't done patching. I assumed it finished patching while we played, but I guess it didn't.

I also tried a repair after I let it patch to 100%.

So still not working for me. :(
Reply Quote
Support Forum Agent
Posts: 43,114
AsFarAsLarry,

Can you post your D3Debug.txt file? It's located in the main Diablo III game folder. Edit out your account name first though. It may or may not be appearing in a few places in the file since you can't log in currently.
Reply Quote
I don't see my name anywhere, though my friend who works fine sees his name.

User defined symbols path: C:\Program Files (x86)\Diablo III
2013.01.22 21:13:55.158445200 Diablo III Release (No Assertions) running under Windows 8-64 (Version 6.2.9200)
2013.01.22 21:13:55.159548800 <BUILD>1.0.6.13644 (63005-790766)</BUILD>
2013.01.22 21:13:55.160623500 Cheats: DISABLED
2013.01.22 21:13:55.167451800 CPU Vendor: GenuineIntel
2013.01.22 21:13:55.169106500 CPU Details: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
2013.01.22 21:13:55.170460800 CPU Processors: 1
2013.01.22 21:13:55.171806200 CPU Cores: 4
2013.01.22 21:13:55.173156500 CPU Threads: 8
2013.01.22 21:13:55.174953500 16382.49 MB of total physical memory
2013.01.22 21:13:55.176334200 OS Language: English
2013.01.22 21:13:55.177763500 Application Path: C:\Program Files (x86)\Diablo III\
2013.01.22 21:13:55.180808500 --- OS memory stats -----
2013.01.22 21:13:55.182233500 Virtual size: 117.76 Mb
2013.01.22 21:13:55.183648200 Total free: 3979.86 Mb
2013.01.22 21:13:55.185065800 Largest free block: 2046.75 Mb
2013.01.22 21:13:55.186540200 --- OS memory stats end-----
2013.01.22 21:13:55.187971500 ----------------------------------------------

2013.01.22 21:13:55.189447500 Command Line: -launch -uid diablo3_enus
2013.01.22 21:13:55.190965500 Monitor BPP: 32
2013.01.22 21:13:55.192458500 Lowest monitor BPP: 32
2013.01.22 21:13:55.431896200 Clock freq = 2602315
2013.01.22 21:13:55.433741500 WinSock started successfully!
2013.01.22 21:13:55.436091800 Adjusted initial working directory: C:\Program Files (x86)\Diablo III
2013.01.22 21:13:55.437759500 Detecting first installed locale.
2013.01.22 21:13:55.439353200 Detected: enUS
2013.01.22 21:13:55.736552800 Agent is successfully started or running already.
2013.01.22 21:13:56.008971500 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2013.01.22 21:13:56.010850200 Agent is not reporting speed - this is a problem.
2013.01.22 21:13:56.012444800 Detecting installed locales:
2013.01.22 21:13:56.014125500 Found: enUS
2013.01.22 21:13:56.285890800 Agent selected locale: enUS
2013.01.22 21:13:56.287839800 FileSystemGetLocale, AgentSettings: 1
2013.01.22 21:13:56.289479200 FileSystemGetLocale, using agent locale: enUS
2013.01.22 21:13:56.291129800 FileSystemGetLocale, returned locale: enUS
2013.01.22 21:13:56.297610800 SNOFilesInitialize('Data_D3', enUS)
2013.01.22 21:13:56.299730500 Initializing Streaming
2013.01.22 21:13:56.775395500 --- OS memory stats -----
2013.01.22 21:13:56.777427500 Virtual size: 150.00 Mb
2013.01.22 21:13:56.779182200 Total free: 3947.61 Mb
2013.01.22 21:13:56.780956500 Largest free block: 2046.61 Mb
2013.01.22 21:13:56.782778800 --- OS memory stats end-----
2013.01.22 21:13:56.784570800 Working Directory: C:\Program Files (x86)\Diablo III
2013.01.22 21:13:56.792076200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9558.mpq size=51634657 local=51634657
2013.01.22 21:13:56.799227200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9558.mpq
2013.01.22 21:13:56.802036200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-9558.mpq size=110051 local=110051
2013.01.22 21:13:56.804374200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-9558.mpq
2013.01.22 21:13:56.807865500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9558.mpq size=3207957 local=3207957
2013.01.22 21:13:56.810384500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9558.mpq
2013.01.22 21:13:56.812909800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9749.mpq size=25556 local=25556
2013.01.22 21:13:56.815128200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9749.mpq
2013.01.22 21:13:56.817655500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9749.mpq size=12707 local=12707
2013.01.22 21:13:56.819831500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9749.mpq
2013.01.22 21:13:56.822343800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9858.mpq size=145375 local=145375
2013.01.22 21:13:56.824579200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9858.mpq
2013.01.22 21:13:56.827158500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9858.mpq size=5759 local=5759
2013.01.22 21:13:56.829385500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9858.mpq
2013.01.22 21:13:56.831899800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9950.mpq size=88664 local=88664
2013.01.22 21:13:56.834177200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9950.mpq
2013.01.22 21:13:56.836817800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9950.mpq size=1711 local=1711
2013.01.22 21:13:56.839052200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9950.mpq
2013.01.22 21:13:56.841618800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-9991.mpq size=4094 local=4094
2013.01.22 21:13:56.844047800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-9991.mpq
2013.01.22 21:13:56.846812500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-9991.mpq size=2324 local=2324
2013.01.22 21:13:56.849134200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9991.mpq
2013.01.22 21:13:56.852948200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10057.mpq size=9385561 local=9385561
2013.01.22 21:13:56.856669200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10057.mpq
2013.01.22 21:13:56.860977500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-10057.mpq size=1955622 local=1955622
2013.01.22 21:13:56.863312500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-10057.mpq
2013.01.22 21:13:56.865921500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10057.mpq size=119911 local=119911
2013.01.22 21:13:56.868177200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10057.mpq
2013.01.22 21:13:56.870805800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10235.mpq size=3649 local=3649
2013.01.22 21:13:56.873062200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10235.mpq
2013.01.22 21:13:56.875641800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-10485.mpq size=34536 local=34536
2013.01.22 21:13:56.878000200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-10485.mpq
2013.01.22 21:13:56.880572500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-10485.mpq size=1562 local=1562
2013.01.22 21:13:56.882864800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-10485.mpq
2013.01.22 21:13:56.886871200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-11327.mpq size=12045384 local=12045384
2013.01.22 21:13:56.890450800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-11327.mpq
2013.01.22 21:13:56.893090500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-11327.mpq size=14525 local=14525
2013.01.22 21:13:56.895432500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-11327.mpq
2013.01.22 21:13:56.898034200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-11327.mpq size=118896 local=118896
2013.01.22 21:13:56.900334500 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-11327.mpq
2013.01.22 21:13:56.917369800 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12480.mpq size=136020614 local=136020614
2013.01.22 21:13:56.933929800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12480.mpq
2013.01.22 21:13:56.936959200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\Win\d3-update-Win-12480.mpq size=26485 local=26485
2013.01.22 21:13:56.939356800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\Win\patch-Win-12480.mpq
2013.01.22 21:13:56.942211200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-12480.mpq size=9749092 local=9749092
2013.01.22 21:13:56.944570200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-12480.mpq
2013.01.22 21:13:56.947248500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-12811.mpq size=79606 local=79606
2013.01.22 21:13:56.949573200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-12811.mpq
2013.01.22 21:13:56.953289500 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13300.mpq size=2443536 local=2443536
2013.01.22 21:13:56.956952200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13300.mpq
2013.01.22 21:13:56.959633200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\enUS\d3-update-enUS-13300.mpq size=2512 local=2512
2013.01.22 21:13:56.961926800 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-13300.mpq
2013.01.22 21:13:56.964939200 OpenMpq - opening update mpq success: Data_D3\PC\MPQs\base\d3-update-base-13644.mpq size=2119 local=2119
2013.01.22 21:13:56.967287200 OpenMpq - opening cache mpq success: Data_D3\PC\MPQs\Cache\base\patch-base-13644.mpq
2013.01.22 21:13:56.978390500 Opened SNOPack Data_D3\PC\MPQs\CoreData.mpq size=212617252 local=212617252
2013.01.22 21:13:56.988077800 Opened SNOPack Data_D3\PC\MPQs\ClientData.mpq size=-1874699240 local=-1874699240
2013.01.22 21:13:56.995397500 Opened SNOPack Data_D3\PC\MPQs\Texture.mpq size=1579449188 local=1579449188
2013.01.22 21:13:57.006908200 Opened SNOPack Data_D3\PC\MPQs\Sound.mpq size=1344523351 local=1344523351
2013.01.22 21:13:57.017643200 Opened SNOPack Data_D3\PC\MPQs\enUS_Audio.mpq size=1025134193 local=1025134193
2013.01.22 21:13:57.021465500 Opened SNOPack Data_D3\PC\MPQs\enUS_Text.mpq size=2867512 local=2867512
2013.01.22 21:13:57.024628500 Opened SNOPack Data_D3\PC\MPQs\enUS_Cutscene.mpq size=1518036506 local=1518036506
2013.01.22 21:13:57.029555200 --- OS memory stats -----
2013.01.22 21:13:57.031761800 Virtual size: 168.99 Mb
2013.01.22 21:13:57.033847800 Total free: 3928.63 Mb
2013.01.22 21:13:57.035896800 Largest free block: 2046.61 Mb
2013.01.22 21:13:57.038031800 --- OS memory stats end-----
2013.01.22 21:13:57.040086200 SNOFileInitializeSigningData initializing.
2013.01.22 21:13:59.542165800 SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2013.01.22 21:13:59.544957500 SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2013.01.22 21:13:59.548349500 SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2013.01.22 21:13:59.551052500 SNOFilesAsyncInitialize()
2013.01.22 21:13:59.563279800 --- OS memory stats -----
2013.01.22 21:13:59.565583200 Virtual size: 217.75 Mb
2013.01.22 21:13:59.567702500 Total free: 3879.86 Mb
2013.01.22 21:13:59.569739500 Largest free block: 2046.60 Mb
2013.01.22 21:13:59.571800200 --- OS memory stats end-----
2013.01.22 21:13:59.657892800 Found 109853 assets in the TOC!
2013.01.22 21:14:01.529066200 ===== Battle.net Platform : Startup =====
2013.01.22 21:14:01.536739500 GamesVersion: { string: "1.0.6" }
2013.01.22 21:14:01.539380200 ----------------------------------------------
2013.01.22 21:14:01.541475800 OnlineServiceDynamicVersion : DLL Battle.net Aurora 127cc0376a_public/471 (Oct 31 2012 11:44:48)
2013.01.22 21:14:01.543572200 OnlineServiceStaticVersion : LIB Battle.net Aurora 127cc0376a_public/471 (Oct 31 2012 11:44:48)
2013.01.22 21:14:01.545754500 ----------------------------------------------
2013.01.22 21:14:01.547932500 >>> BnetCommon::Platform::APIInitialize_Authentication -- CreateAPI Authentication
2013.01.22 21:14:01.550044200 >>> BnetCommon::Platform::APIInitialize_Presence -- CreateAPI Presence
2013.01.22 21:14:01.552172800 >>> BnetCommon::Platform::APIInitialize_Friends -- CreateAPI Friends
2013.01.22 21:14:01.554348500 >>> BnetCommon::Platform::APIInitialize_Party -- CreateAPI Party
2013.01.22 21:14:01.556408500 >>> BnetCommon::Platform::APIInitialize_Chat -- CreateAPI Chat
2013.01.22 21:14:01.558452800 >>> BnetCommon::Platform::APIInitialize_Whisper -- CreateAPI Whisper
2013.01.22 21:14:01.560506200 >>> BnetCommon::Platform::APIInitialize_UserManager -- CreateAPI UserManager
2013.01.22 21:14:01.562778500 >>> BnetCommon::Platform::APIInitialize_Resources -- CreateAPI Resources
2013.01.22 21:14:01.564807800 >>> BnetCommon::Platform::APIInitialize_Games -- CreateAPI Games
2013.01.22 21:14:01.566834800 >>> BnetCommon::Platform::APIInitialize_LocalStorage -- CreateAPI LocalStorage
2013.01.22 21:14:01.569276500 >>> BnetCommon::Platform::APIInitialize_Exchange -- CreateAPI Exchange
2013.01.22 21:14:01.571568500 >>> BnetCommon::Platform::APIInitialize_Search -- CreateAPI Search
2013.01.22 21:14:01.573643200 >>> BnetCommon::Platform::APIInitialize_Achievements -- CreateAPI Achievements
2013.01.22 21:14:01.575682800 >>> BnetCommon::Platform::APIInitialize_ProfanityFilter -- CreateAPI ProfanityFilter
2013.01.22 21:14:01.577743500 >>> BnetCommon::Platform::APIInitialize_Challenge -- CreateAPI Challenge
2013.01.22 21:14:01.579944500 >>> BnetCommon::Platform::APIInitialize_Report -- CreateAPI Report
2013.01.22 21:14:01.606148500 [BattleNet] Interface initialized
2013.01.22 21:14:01.609555200 Protocol Hash = 0x5522012B
2013.01.22 21:14:01.686659200 Build VersionEx: 1.0.6.13644 (63005-790766)
2013.01.22 21:14:01.689542200 Initializing graphics subsystem...
2013.01.22 21:14:01.697482800 *************
2013.01.22 21:14:01.699738800 Device supports the following modes:
2013.01.22 21:14:01.712857200 800x600, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.715091800 1024x768, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.717122200 1152x864, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.719479500 1176x664, 59 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.721531500 1176x664, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.723568800 1280x720, 59 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.725627800 1280x720, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.727734500 1280x768, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.729748800 1280x800, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.731787500 1280x960, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.733801800 1280x1024, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.735880500 1360x768, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.738577200 1366x768, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.740639500 1600x900, 59 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.742905200 1600x900, 29 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.745063500 1600x900, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.747096800 1600x900, 30 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.749117500 1600x900, 23 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.751134200 1600x900, 24 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.753233800 1600x1024, 59 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.755271800 1600x1024, 29 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.757296500 1600x1024, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.759349200 1600x1024, 30 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.761389500 1600x1024, 23 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.763455500 1600x1024, 24 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.765473800 1680x1050, 59 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.767499800 1680x1050, 29 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.769517200 1680x1050, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.771596200 1680x1050, 30 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.773608800 1680x1050, 23 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.775611500 1680x1050, 24 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.777619500 1768x992, 29 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.779678800 1768x992, 30 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.781691500 1920x1080, 59 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.783709200 1920x1080, 29 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.785749500 1920x1080, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.787840800 1920x1080, 30 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.789897500 1920x1080, 23 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.791916500 1920x1080, 24 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.793983800 1400x1050, 60 Hz, 32 bits, Format = 22
2013.01.22 21:14:01.796004500 End GetValidDisplayModes *************
2013.01.22 21:14:01.798075800 Rejecting mode 1176x664, 32 bit
2013.01.22 21:14:01.800081500 Rejecting mode 1280x720, 32 bit
2013.01.22 21:14:01.802079500 Rejecting mode 1600x900, 32 bit
2013.01.22 21:14:01.804127500 Rejecting mode 1600x900, 32 bit
2013.01.22 21:14:01.806198200 Rejecting mode 1600x900, 32 bit
2013.01.22 21:14:01.808188800 Rejecting mode 1600x900, 32 bit
2013.01.22 21:14:01.810187500 Rejecting mode 1600x900, 32 bit
2013.01.22 21:14:01.812183200 Rejecting mode 1600x1024, 32 bit
2013.01.22 21:14:01.814226200 Rejecting mode 1600x1024, 32 bit
2013.01.22 21:14:01.816236500 Rejecting mode 1600x1024, 32 bit
2013.01.22 21:14:01.818228200 Rejecting mode 1600x1024, 32 bit
2013.01.22 21:14:01.820503800 Rejecting mode 1600x1024, 32 bit
2013.01.22 21:14:01.822599800 Rejecting mode 1680x1050, 32 bit
2013.01.22 21:14:01.824600200 Rejecting mode 1680x1050, 32 bit
2013.01.22 21:14:01.826588200 Rejecting mode 1680x1050, 32 bit
2013.01.22 21:14:01.828574500 Rejecting mode 1680x1050, 32 bit
2013.01.22 21:14:01.830591500 Rejecting mode 1680x1050, 32 bit
2013.01.22 21:14:01.832676800 Rejecting mode 1768x992, 32 bit
2013.01.22 21:14:01.834663500 Rejecting mode 1920x1080, 32 bit
2013.01.22 21:14:01.836646800 Rejecting mode 1920x1080, 32 bit
2013.01.22 21:14:01.838627200 Rejecting mode 1920x1080, 32 bit
2013.01.22 21:14:01.840805800 Rejecting mode 1920x1080, 32 bit
2013.01.22 21:14:01.842812500 Rejecting mode 1920x1080, 32 bit
2013.01.22 21:14:01.844828500 *************
2013.01.22 21:14:01.846863800 Device supports the following texture formats:
2013.01.22 21:14:01.848931200 Usage = 2, Format = 37
2013.01.22 21:14:01.850922800 *************
2013.01.22 21:14:01.858161200 --- OS memory stats -----
2013.01.22 21:14:01.860378200 Virtual size: 275.91 Mb
2013.01.22 21:14:01.862369200 Total free: 3821.70 Mb
2013.01.22 21:14:01.864406800 Largest free block: 2046.43 Mb
2013.01.22 21:14:01.866468200 --- OS memory stats end-----
2013.01.22 21:14:01.870142800 ACTIVATE APP 1 iconic 0
2013.01.22 21:14:01.876315200 Opening Fullscreen Direct3D at 1920x1080, 32 bit.
2013.01.22 21:14:01.878667500 VSync: Enabled
2013.01.22 21:14:01.880839800 ****** Graphics Device Info ******
2013.01.22 21:14:01.883021500 nvd3dum.dll
NVIDIA GeForce GTX 580
\\.\DISPLAY1
2013.01.22 21:14:01.885267200 Driver Version 9.18.13.1090
2013.01.22 21:14:01.887562800 VendorID = 0x10de, DeviceID = 0x1080
2013.01.22 21:14:01.889805200 ****** Graphics Device Caps ******
2013.01.22 21:14:01.892045800 Max Vertex Shader Consts = 256
2013.01.22 21:14:01.894164800 Max Texture Blend Stages = 8
2013.01.22 21:14:01.896324500 Max Tex Dimensions = 8192 x 8192
2013.01.22 21:14:01.898544500 Max SimultaneousTextures = 8
2013.01.22 21:14:01.901100200 Max Streams = 16
2013.01.22 21:14:01.903167800 Max Render Targets = 4
2013.01.22 21:14:01.905153500 Max Active Lights = 8
2013.01.22 21:14:01.907151200 VertexShaderVersion = 3.0
2013.01.22 21:14:01.909214200 PixelShaderVersion = 3.0
2013.01.22 21:14:01.911212500 Supports Gamma Control : TRUE
2013.01.22 21:14:01.913233500 Supports Depth Bias : TRUE
2013.01.22 21:14:01.915255500 Supports Scissoring : TRUE
2013.01.22 21:14:01.917298500 Supports Auto MipMap Generation : TRUE
2013.01.22 21:14:01.919411800 Supports Per-Stage Constant Color : TRUE
2013.01.22 21:14:01.921422200 Supports Temp Register : TRUE
2013.01.22 21:14:01.923420200 Supports Separate Alpha Blend : TRUE
2013.01.22 21:14:01.925414500 Supports Frame Buffer Blend Op: TRUE
2013.01.22 21:14:01.927770500 Supports Anisotropic Filtering : TRUE
2013.01.22 21:14:01.929806200 Supports StretchRect From Textures : TRUE
2013.01.22 21:14:02.050369800 Est. Available Texture Memory = 4032 MB
2013.01.22 21:14:02.052644200 ****** Graphics Query Support ******
2013.01.22 21:14:02.054703200 FRAMEQUERY_EVENT: Yes
2013.01.22 21:14:02.056826200 FRAMEQUERY_BANDWIDTH: No
2013.01.22 21:14:02.058852200 FRAMEQUERY_CACHEUTILIZATION: No
2013.01.22 21:14:02.060866800 FRAMEQUERY_INTERFACETIMINGS: No
2013.01.22 21:14:02.062864500 FRAMEQUERY_PIPELINETIMINGS: No
2013.01.22 21:14:02.065096500 FRAMEQUERY_VERTEXSTATS: No
2013.01.22 21:14:02.067233200 FRAMEQUERY_VERTEXTIMINGS: No
2013.01.22 21:14:02.069259800 FRAMEQUERY_RESOURCEMANAGER: No
2013.01.22 21:14:02.071286500 Direct3D window opened...04A794C0
2013.01.22 21:14:02.085353500 HW Class = 6
2013.01.22 21:14:02.983165800 Initializing input subsystem...
2013.01.22 21:14:02.985637200 Initializing sound subsystem...
2013.01.22 21:14:03.031098500 ****** Sound Device Caps ******
2013.01.22 21:14:03.042187200 Found 6 sound drivers:
2013.01.22 21:14:03.044784800 Driver 0: 'Headset (2- SB Tactic(3D) Wrath Wireless)'
2013.01.22 21:14:03.046974800 Min Freq: 44100, Max Freq: 44100
2013.01.22 21:14:03.049039500 Speaker Mode: Stereo
2013.01.22 21:14:03.051075500 Driver Capabilities:
2013.01.22 21:14:03.053116500 Device can output to 8bit integer PCM.
2013.01.22 21:14:03.055261500 Device can output to 16bit integer PCM.
2013.01.22 21:14:03.057291500 Device can output to 24bit integer PCM.
2013.01.22 21:14:03.059324500 Device can output to 32bit integer PCM.
2013.01.22 21:14:03.061384800 Device can output to 32bit floating point PCM.
2013.01.22 21:14:03.063838200 Driver 1: 'SPDIF Out (Creative SB X-Fi)'
2013.01.22 21:14:03.065900800 Min Freq: 48000, Max Freq: 48000
2013.01.22 21:14:03.067952800 Speaker Mode: Stereo
2013.01.22 21:14:03.070017800 Driver Capabilities:
2013.01.22 21:14:03.072137200 Device can output to 8bit integer PCM.
2013.01.22 21:14:03.074173200 Device can output to 16bit integer PCM.
2013.01.22 21:14:03.076198800 Device can output to 24bit integer PCM.
2013.01.22 21:14:03.078223200 Device can output to 32bit integer PCM.
2013.01.22 21:14:03.080316800 Device can output to 32bit floating point PCM.
2013.01.22 21:14:03.082705500 Driver 2: 'Speakers (Creative SB X-Fi)'
2013.01.22 21:14:03.084727200 Min Freq: 48000, Max Freq: 48000
2013.01.22 21:14:03.086767200 Speaker Mode: 5.1
2013.01.22 21:14:03.089353500 Driver Capabilities:
2013.01.22 21:14:03.091514200 Device can do multichannel output, ie greater than 2 channels.
2013.01.22 21:14:03.093585200 Device can output to 8bit integer PCM.
2013.01.22 21:14:03.095640200 Device can output to 16bit integer PCM.
2013.01.22 21:14:03.097711800 Device can output to 24bit integer PCM.
2013.01.22 21:14:03.099721200 Device can output to 32bit integer PCM.
2013.01.22 21:14:03.101738500 Device can output to 32bit floating point PCM.
2013.01.22 21:14:03.104134800 Driver 3: 'SONY TV-1 (NVIDIA High Definition Audio)'
2013.01.22 21:14:03.106271200 Min Freq: 48000, Max Freq: 48000
2013.01.22 21:14:03.108302200 Speaker Mode: Stereo
2013.01.22 21:14:03.110330800 Driver Capabilities:
2013.01.22 21:14:03.112357500 Device can output to 8bit integer PCM.
2013.01.22 21:14:03.114459800 Device can output to 16bit integer PCM.
2013.01.22 21:14:03.116507500 Device can output to 24bit integer PCM.
2013.01.22 21:14:03.118557800 Device can output to 32bit integer PCM.
2013.01.22 21:14:03.120609500 Device can output to 32bit floating point PCM.
2013.01.22 21:14:03.122983500 Driver 4: 'Speakers (PlayOn Virtual Audio Device)'
2013.01.22 21:14:03.125032200 Min Freq: 44100, Max Freq: 44100
2013.01.22 21:14:03.127066200 Speaker Mode: Stereo
2013.01.22 21:14:03.129080500 Driver Capabilities:
2013.01.22 21:14:03.131127500 Device can output to 8bit integer PCM.
2013.01.22 21:14:03.133347200 Device can output to 16bit integer PCM.
2013.01.22 21:14:03.135388800 Device can output to 24bit integer PCM.
2013.01.22 21:14:03.137417800 Device can output to 32bit integer PCM.
2013.01.22 21:14:03.139465800 Device can output to 32bit floating point PCM.
2013.01.22 21:14:03.141959200 Driver 5: 'Digital Audio (S/PDIF) (High Definition Audio Device)'
2013.01.22 21:14:03.144006200 Min Freq: 44100, Max Freq: 44100
2013.01.22 21:14:03.146038800 Speaker Mode: Stereo
2013.01.22 21:14:03.148145500 Driver Capabilities:
2013.01.22 21:14:03.150247200 Device can output to 8bit integer PCM.
2013.01.22 21:14:03.152287200 Device can output to 16bit integer PCM.
2013.01.22 21:14:03.154303800 Device can output to 24bit integer PCM.
2013.01.22 21:14:03.156315500 Device can output to 32bit integer PCM.
2013.01.22 21:14:03.158390200 Device can output to 32bit floating point PCM.
2013.01.22 21:14:03.160431500 Selecting driver 0 (Headset (2- SB Tactic(3D) Wrath Wireless))
2013.01.22 21:14:03.162530500 Speaker Mode: Stereo
2013.01.22 21:14:03.164587800 Initializing sound with 32 channels
2013.01.22 21:14:03.363760800 --- OS memory stats -----
2013.01.22 21:14:03.366274200 Virtual size: 496.38 Mb
2013.01.22 21:14:03.368325500 Total free: 3601.23 Mb
2013.01.22 21:14:03.370362800 Largest free block: 2046.34 Mb
2013.01.22 21:14:03.372401800 --- OS memory stats end-----
2013.01.22 21:14:03.374582200 ****** SoundPlatformFModGlobals ******
2013.01.22 21:14:03.376633500 bResetDevice: 0
2013.01.22 21:14:03.378680200 nNumDrivers: 6
2013.01.22 21:14:03.380734200 nDriverToUse: 0
2013.01.22 21:14:03.382768200 ptFModSystem: 0x132001d8
2013.01.22 21:14:03.384937500 pFModMemory: 0x13200000
2013.01.22 21:14:03.387017200 nFModMemoryAmount: 100663296
2013.01.22 21:14:03.389077500 nNumChannels: 128
2013.01.22 21:14:03.391173200 ptCachedSoundAllocator, used block count: 0
2013.01.22 21:14:03.393375800 ptCachedSoundAllocator, free block count: 640
2013.01.22 21:14:03.395451500 ptCachedSoundSampleMap, count: 0
2013.01.22 21:14:03.397471800 ptCachedSoundStreamMap, count: 0
2013.01.22 21:14:03.399495800 ptLRUSoundSampleList, count: 0
2013.01.22 21:14:03.401552500 ptLRUSoundStreamList, count: 0
2013.01.22 21:14:03.403592500 arPlayingSounds: 0x131e3000
2013.01.22 21:14:03.405633500 nCacheSampleSize: 0
2013.01.22 21:14:03.407711500 nCacheStreamSize: 0
2013.01.22 21:14:03.409822200 nFModCurrentAlloced: 48477840
2013.01.22 21:14:03.411867500 nFModMaxAlloced: 48477840
2013.01.22 21:14:03.415056200 STARTING Menu
2013.01.22 21:14:03.747080500 Setting depth texture, fmt = 36
2013.01.22 21:14:03.749844800 PostFXGfxInit() success
2013.01.22 21:14:03.753138500 SubObjectGfxInit() 1
2013.01.22 21:14:03.767614800 Initializing client world BattleNet_Act1Screen...
2013.01.22 21:14:03.848415800 Disposing UI for World
2013.01.22 21:14:03.851684500 Client Disposed world.
2013.01.22 21:14:03.853818800 Initializing client world BattleNet_MainScreen...
2013.01.22 21:14:03.913600200 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_LocalStorage_Internal code=11010
2013.01.22 21:14:04.259904800 EndScene hooked to 6F3AF8DF
2013.01.22 21:14:04.262511200 Pre-Present() at startup
2013.01.22 21:14:04.264670500 Post-Present() at startup
2013.01.22 21:14:04.267066200 Profile listener started on 0.0.0.0:1243
2013.01.22 21:14:04.272166800 Pre-Present() at startup
2013.01.22 21:14:04.275984200 Post-Present() at startup
2013.01.22 21:14:04.280251800 Pre-Present() at startup
2013.01.22 21:14:04.282424800 Post-Present() at startup
2013.01.22 21:14:04.286278500 Pre-Present() at startup
2013.01.22 21:14:04.298245500 Post-Present() at startup
2013.01.22 21:14:04.302846800 Pre-Present() at startup
2013.01.22 21:14:04.305966500 Post-Present() at startup
2013.01.22 21:14:04.314821200 Pre-Present() at startup
2013.01.22 21:14:04.317498800 Post-Present() at startup
2013.01.22 21:14:04.329676500 Pre-Present() at startup
2013.01.22 21:14:04.333149500 Post-Present() at startup
2013.01.22 21:14:04.343786800 Pre-Present() at startup
2013.01.22 21:14:04.346604800 Post-Present() at startup
2013.01.22 21:14:11.451239800 ===== Battle.net Platform : Connect =====
2013.01.22 21:14:11.453834200 ===== Battle.net Platform : Connect =====
2013.01.22 21:14:11.455917500 ===== Battle.net Platform : calling Interface.Connect to Bnet us.actual.battle.net:1119 =====
2013.01.22 21:14:20.278030200 >>> Platform::OnConnected_Internal code=3005 connId=1 address=us.actual.battle.net port=1119
2013.01.22 21:14:20.280535500 ===== Battle.net Platform : Connected to Battle.net =====
2013.01.22 21:14:20.282889500 Battle.net Interface::Connect failure error=3005
2013.01.22 21:14:20.285054800 >>> (no RID selected) ((no hero selected)) OnlineService::BnetService::Logout
2013.01.22 21:14:20.288307500 ---------------- ModalNotificationManager::SetOkNotification: There was an error connecting to Battle.net. (Error 3005)
2013.01.22 21:14:23.122071200 ===== Battle.net Platform : Connect =====
2013.01.22 21:14:23.124592200 ===== Battle.net Platform : Connect =====
2013.01.22 21:14:23.127085800 ===== Battle.net Platform : calling Interface.Connect to Bnet us.actual.battle.net:1119 =====
2013.01.22 21:14:26.024788800 de activate app 0 iconic 0
2013.01.22 21:14:26.095924200 TestCoopLevel - D3DERR_DEVICELOST
2013.01.22 21:14:31.994859200 >>> Platform::OnConnected_Internal code=3005 connId=2 address=us.actual.battle.net port=1119
2013.01.22 21:14:31.997259500 ===== Battle.net Platform : Connected to Battle.net =====
2013.01.22 21:14:31.999487200 Battle.net Interface::Connect failure error=3005
2013.01.22 21:14:32.001709200 >>> (no RID selected) ((no hero selected)) OnlineService::BnetService::Logout
2013.01.22 21:14:32.003847200 ---------------- ModalNotificationManager::SetOkNotification: There was an error connecting to Battle.net. (Error 3005)
2013.01.22 21:15:48.904534800 de activate app 1 iconic 1
2013.01.22 21:15:49.015591200 ACTIVATE APP 1 iconic 0
2013.01.22 21:15:49.019147200 TestCoopLevel - D3DERR_DEVICENOTRESET
2013.01.22 21:15:49.029445800 Reset() Attempt started - soft reset!
2013.01.22 21:15:49.177096200 Est. Available Texture Memory = 4032 MB
2013.01.22 21:15:49.179473800 DeviceReset() succeeded!
2013.01.22 21:15:49.183351200 Setting depth texture, fmt = 36
2013.01.22 21:15:49.185669500 PostFXGfxInit() success
2013.01.22 21:15:49.188897800 SubObjectGfxInit() 1
2013.01.22 21:15:49.578812500 TestCoopLevel - S_OK
2013.01.22 21:15:51.086118800 ===== Battle.net Platform : Connect =====
2013.01.22 21:15:51.088617200 ===== Battle.net Platform : Connect =====
2013.01.22 21:15:51.090844500 ===== Battle.net Platform : calling Interface.Connect to Bnet us.actual.battle.net:1119 =====
2013.01.22 21:15:59.910758200 >>> Platform::OnConnected_Internal code=3005 connId=3 address=us.actual.battle.net port=1119
2013.01.22 21:15:59.913191200 ===== Battle.net Platform : Connected to Battle.net =====
2013.01.22 21:15:59.915358500 Battle.net Interface::Connect failure error=3005
2013.01.22 21:15:59.917582500 >>> (no RID selected) ((no hero selected)) OnlineService::BnetService::Logout
2013.01.22 21:15:59.919762200 ---------------- ModalNotificationManager::SetOkNotification: There was an error connecting to Battle.net. (Error 3005)
2013.01.22 21:16:03.262710200 ENDING GAME
2013.01.22 21:16:03.265984800 Disposing UI for World
2013.01.22 21:16:03.269322800 Client Disposed world.
2013.01.22 21:16:03.277389200 SubsystemsDispose: 54 - Wind
2013.01.22 21:16:03.284085800 SubsystemsDispose: 45 - CPlayer
2013.01.22 21:16:03.290496500 SubsystemsDispose: 36 - UI
2013.01.22 21:16:03.296120500 >>> (no hero selected) OnlineService::BnetService::LogoutSynchronously
2013.01.22 21:16:03.298342800 ===== BnetCommon::Platform::Disconnect connectionState=0 =====
2013.01.22 21:16:03.301954500 Disposing UI root!
2013.01.22 21:16:03.308326800 SubsystemsDispose: 27 - CWorlds
2013.01.22 21:16:03.313975200 SubsystemsDispose: 18 - PostFX
2013.01.22 21:16:03.319637800 SubsystemsDispose: 9 - CTimedEvents
2013.01.22 21:16:03.334281800 SubsystemsDispose: 0 - ProfUI
2013.01.22 21:16:03.336651800 Disposing sound subsystem...
2013.01.22 21:16:03.338754500 Start SoundPlatform::Dispose()
2013.01.22 21:16:03.340860500 StopOVTStream
2013.01.22 21:16:03.343576500 - Releasing DSP effects
2013.01.22 21:16:03.346485500 - Releasing FMOD System
2013.01.22 21:16:03.357753500 Finish SoundPlatform::Dispose()
2013.01.22 21:16:03.360209200 Closing Direct3D window...04A794C0
2013.01.22 21:16:03.446487500 ...Direct3D window closed
2013.01.22 21:16:03.449460200 de activate app 0 iconic 0
2013.01.22 21:16:03.452756200 Disposing graphics subsystem...
2013.01.22 21:16:03.469468200 SubsystemsDispose: 35 -
2013.01.22 21:16:03.472401200 [Battlenet] Interface disposed
2013.01.22 21:16:03.474759800 >>> (no hero selected) ===== Battle.net BnetService : Shutdown =====
2013.01.22 21:16:03.476856200 >>> Battle.net Platform DestroyInterface reason=BnetClient Shutdown
2013.01.22 21:16:03.478929800 ===== BnetClient::Platform::PrepareForDisconnect =====
2013.01.22 21:16:03.481300500 ===== BnetCommon::Platform::Disconnect connectionState=0 =====
2013.01.22 21:16:03.483422200 >>> BnetCommon::Platform::APICleanup_LocalStorage
2013.01.22 21:16:03.485533500 >>> BnetCommon::Platform::APICleanup_Games
2013.01.22 21:16:03.487588500 >>> BnetCommon::Platform::APICleanup_Resources
2013.01.22 21:16:03.489704800 >>> BnetCommon::Platform::APICleanup_UserManager
2013.01.22 21:16:03.491774500 >>> BnetCommon::Platform::APICleanup_Whisper
2013.01.22 21:16:03.493817800 >>> BnetCommon::Platform::APICleanup_Chat
2013.01.22 21:16:03.495863200 >>> BnetCommon::Platform::APICleanup_Party
2013.01.22 21:16:03.498041800 >>> BnetCommon::Platform::APICleanup_Friends
2013.01.22 21:16:03.500531200 >>> BnetCommon::Platform::APICleanup_Presence
2013.01.22 21:16:03.502653200 >>> BnetCommon::Platform::APICleanup_Authentication
2013.01.22 21:16:03.504690500 >>> BnetCommon::Platform::APICleanup_Search
2013.01.22 21:16:03.506837200 >>> BnetCommon::Platform::APIDestroy_Achievements
2013.01.22 21:16:03.508981800 >>> BnetCommon::Platform::APIDestroy_ProfanityFilter
2013.01.22 21:16:03.511074800 >>> BnetCommon::Platform::APIDestroy_Challenge
2013.01.22 21:16:03.513178800 >>> BnetCommon::Platform::APIDestroy_Report
2013.01.22 21:16:03.525010800 >>> BnetCommon::Platform::OnDestroyAllAPIs code=0
2013.01.22 21:16:03.536799800 >>> Platform::DestroyInterface calling bnet DestroyInterface
2013.01.22 21:16:03.539030200 >>> Battle.net Platform Shutdown reason=interface count == 0
2013.01.22 21:16:03.543328800 ===== Battle.net Client Service Shutdown =====
2013.01.22 21:16:03.545653500 SubsystemsDispose: 28 -
2013.01.22 21:16:03.548930800 SubsystemsDispose: 21 -
2013.01.22 21:16:03.565081200 SNOFilesDispose()
2013.01.22 21:16:03.628486500 SNOFilesAsyncDispose()
2013.01.22 21:16:03.738985200 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9558.mpq
2013.01.22 21:16:03.741644800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9558.mpq
2013.01.22 21:16:03.743907800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Win\d3-update-Win-9558.mpq
2013.01.22 21:16:03.746272500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\Win\patch-Win-9558.mpq
2013.01.22 21:16:03.748356500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9558.mpq
2013.01.22 21:16:03.750647800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9558.mpq
2013.01.22 21:16:03.752748500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9749.mpq
2013.01.22 21:16:03.754979500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9749.mpq
2013.01.22 21:16:03.757061800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9749.mpq
2013.01.22 21:16:03.759396800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9749.mpq
2013.01.22 21:16:03.761494800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9858.mpq
2013.01.22 21:16:03.763703800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9858.mpq
2013.01.22 21:16:03.765767500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9858.mpq
2013.01.22 21:16:03.768063800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9858.mpq
2013.01.22 21:16:03.770135500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9950.mpq
2013.01.22 21:16:03.772409800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9950.mpq
2013.01.22 21:16:03.774519500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9950.mpq
2013.01.22 21:16:03.776779500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9950.mpq
2013.01.22 21:16:03.778861500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-9991.mpq
2013.01.22 21:16:03.781080800 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-9991.mpq
2013.01.22 21:16:03.783154200 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\enUS\d3-update-enUS-9991.mpq
2013.01.22 21:16:03.785451200 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\enUS\patch-enUS-9991.mpq
2013.01.22 21:16:03.787570500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\base\d3-update-base-10057.mpq
2013.01.22 21:16:03.789839200 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Cache\base\patch-base-10057.mpq
2013.01.22 21:16:03.791950500 sFileTableDispose - closing mpq: Data_D3\PC\MPQs\Win\d3-update-Win-10057.mpq
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2013.01.22 21:16:03.995545500 WinSock cleaned up successfully!
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Support Forum Agent
Posts: 43,114
AsFarAsLarry,

Do you use a firewall anywhere? It's not connecting at all to us for logging in as if it were being blocked.

Can you try running a trace route as described in the following article, but instead of the destination what they say, try going to us.actual.battle.net

https://us.battle.net/support/en/article/performing-a-traceroute

The command you'd use would be tracert us.actual.battle.net > desktop\tracert.txt
Reply Quote
It's running now.

I just use the built-in firewall, same one that was running on Wednesday when I was playing. I checked and the D3 Patcher and game are still being allowed in on all ports. I even have a bunch of really old WoW entries and other Blizzard items coming through.
Reply Quote

Tracing route to us.actual.battle.net [12.130.244.193]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.2.1
2 6 ms 18 ms 20 ms 10.112.56.1
3 20 ms 21 ms 13 ms 172.21.0.18
4 11 ms 22 ms 11 ms mcdlcorc01-pos-0-7-0-0.ph.ph.cox.net [70.169.72.72]
5 10 ms 10 ms 12 ms 70.169.75.157
6 * * 22 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 23 ms 29 ms 22 ms te0-0-0-21.ccr22.lax05.atlas.cogentco.com [38.104.84.13]
8 78 ms 63 ms 68 ms 192.205.37.157
9 78 ms 79 ms 80 ms cr1.la2ca.ip.att.net [12.122.84.202]
10 92 ms 75 ms 74 ms gar20.la2ca.ip.att.net [12.122.128.181]
11 74 ms 83 ms 75 ms 12.122.251.190
12 77 ms 76 ms 80 ms mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
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And when I said "It's running now", I meant the tracert, 'not' the game. :)
Reply Quote
Support Forum Agent
Posts: 43,114
AsFarAsLarry ,

We've been having a problem lately with people in the Arizona (Phoenix) area having bad latency issues with World of Warcraft. I haven't seen them or related issues in Diablo III yet though. The problem appears to be related to the hand off between Cogentco and ATT which is where your trace is being routed through as well. I'm not saying this is your problem but it seems it might be more than a coincidence. We don't have a solution at this time but the two companies are already working together to get it resolved.

There's a long thread on our Wow forum about it in case you're interested.

http://us.battle.net/wow/en/forum/topic/7593741008

I've also issued a reset to your Battle.net account which has been known to help with this sort of thing.
Reply Quote
Well thank you very much for jumping on this so quickly and working with me! Very nice turn around. While it's not an 'answer' that solves the problem, it's an answer. And one that makes more sense to me than anything else I can think of (as I haven't changed anything in my own configuration this past week).

So I guess I'll just keep trying and hope it clears itself up.
Reply Quote
- Technical Support
Posts: 26,728
View profile
BTW - you should never ever have let your friend log into your account, much less have given him your secret question! That is a TOU violation and puts you at risk for account compromise. At the very least, change your password!
Reply Quote
01/23/2013 06:29 AMPosted by MissCheetah
BTW - you should never ever have let your friend log into your account, much less have given him your secret question! That is a TOU violation and puts you at risk for account compromise. At the very least, change your password!


Yeah, I know, but at the end of the day, I had to test things. So I suppose if they solve the problem and then permanently ban me, I'll be right back where I started. But there will be some finality to it all then. :)

And we're both pretty old farts at that. It's not like we're 17 year old kids that are going to 'dis' each other if we have a falling out on Twizzler or Faceplant (or whatever they are called) and hack each other's accounts if we have a falling out. I bet if you asked him to reproduce the password I told him last night today, he wouldn't even come close.

But yes, point taken. :) I didn't know how else to ensure it wasn't an account issue and was either an internet issue or a change in the configuration of my machine.
Reply Quote
Well in a new twist, this may end up being all me. :(

I tried a few times today, still couldn't get in. I decided to install it on a laptop I use for work, which would have no hope of running the game graphically that would be enjoyable for me, but would suffice to install and see if I could login.

Worked like a champ.

I've uninstalled the game from my big machine and am re-installing (from a fresh client download). I'll update when I have useful information, in the event it helps anyone else. I would seem the settings are saved up on the server, so there really isn't anything to worry about backing up locally that I can see.

I just can't think of anything significant (or anything really) that I changed or installed on this machine since the last time I could play successfully that would have caused this sort of problem. The only thing that was 'odd' is that last time I played, was the first time I had played in 'months'. We didn't want to wait for me to finish patching, so I played as soon as it said I could (though it hadn't finished patching). Everything was fine. The next time we played, when I started up, it went back to patching, almost like it never finished patching (2.5 hours!) that one night and still needed to finish? Or, does it pause patching once you elect to play (and doesn't patch in the background)? At any rate, that was the only thing that was 'odd'. Maybe I corrupted my build somehow? Though, I did try a few repairs in all this, which didn't fix the problem.

So hopefully this will. If it does not, I'll have to pick through all the Blizzard and Battle.net Windows Firewall entries one-by-one to see if there's anything different there related to Diablo.

Good luck, self!
Reply Quote
After one failed attempt at re-installing, the second re-install seems to have worked, though it required a reboot after installation to get rid of a "can't load critical file" error message, which, didn't happen on my laptop test (laptop being W7 and big machine being W8).

So who knows what happened. Something got mucked up when I didn't let it finish updating the game last time, is the best I can figure, and repair wouldn't fix it.
Reply Quote
And...then it stopped working again.

I popped in every so often just to see if I could login, and I could. Not sure if I tried Sunday morning, but definitely Saturday morning. This morning I tried again for laughs and giggles, and I couldn't get in.
Reply Quote
Got it (I think)!

FortiClient 5.0.1.194

And not that it's installed, but as soon as I used it (Saturday late morning, I have an admin task for a remote client I gave myself to do some house cleaning every 2 weeks) the game stopped working, even though the connection was closed and shut down. Furthermore, it seems like rebooting doesn't solve the problem. However, if I close it down in the system tray, I can miraculously connect again.

I installed it long after I stopped playing D3 the first time, not sure why I was able to play that first time back. I installed this particular client to work with W8 and the browser-based VPN client with the customer (so I could do this from time to time from my big game rig without dragging my lazy self down the hall to my office and use the laptop).

Just did another test while typing this. Fired FC back up again (without connecting) and it still didn't let me in D3. With D3 running, alt tabbed out and killed FC in the systray, back to D3, went right in.

I have 'everything' other than the VPN disabled in FC, but I'm starting to think some level of firewall is running regardless.

Well, if it helps anyone else. Check any VPN software, even though it's not running. Especially if it's bloated and comes with other stuff you didn't ask for, like firewalls, which you were 'sure' were not running, but apparently are.
Reply Quote
@Omrakos - and yes, you did ask if I had a firewall, and I did, and it was working fine with respect to D3, it was the 'other' firewall that was apparently causing me problems. The one that isn't supposed to be running.

So you were on the right track all along, I just failed to recognize. So thanks again.
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