Diablo® III

Lag and large values in Traceroute data

Hello all,

I'm in New York City and have Optimum Online as my ISP. I usually have 81ms to 89ms in game. However, I'm getting 108ms to 273ms with a few spikes above 400ms today. The above 400ms spikes have happened 4 to 5 times today with long time gaps between occurrences. With the game open I ran an I-net speed test from speedtest.net. I get 52 Down, 7.68 Up with a max of 55 down / 8 up. I exited Diablo 3 and ran the speed test again and got the above max values.

I rebooted my cable modem, router and PC. There are two IPs the Diablo 3 client was using:
- 12.130.245.143
- 12.130.244.193

I ran trace routes to each IP. Some of the AT&T IPs were producing values over 50ms and some over 100ms. Is there something I need to do? The trace route output is below.

Tracing route to 12.130.245.143 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.200
2 9 ms 6 ms 7 ms 10.240.161.109
3 7 ms 7 ms 7 ms 67.59.228.109
4 8 ms 10 ms 11 ms rtr1-ge2-6.mhe.whplny.cv.net [67.83.225.9]
5 10 ms 9 ms 9 ms 65.19.121.61
6 9 ms 9 ms 9 ms 64.15.1.74
7 18 ms 17 ms 17 ms xe-1-1-0.GW13.NYC1.ALTER.NET [157.130.251.29]
8 16 ms 18 ms 17 ms 0.xe-3-1-0.XL3.NYC1.ALTER.NET [152.63.19.46]
9 20 ms 19 ms 19 ms 0.ae3.BR2.NYC4.ALTER.NET [152.63.3.110]
10 19 ms 17 ms 17 ms 192.205.36.57
11 91 ms 90 ms 92 ms cr1.n54ny.ip.att.net [12.122.86.6]
12 91 ms 90 ms 87 ms cr2.cgcil.ip.att.net [12.122.1.2]
13 89 ms 90 ms * cr1.cgcil.ip.att.net [12.122.2.53]
14 89 ms 86 ms 87 ms cr2.dvmco.ip.att.net [12.122.31.85]
15 87 ms 86 ms 87 ms cr1.slkut.ip.att.net [12.122.30.25]
16 89 ms 90 ms 93 ms cr2.la2ca.ip.att.net [12.122.30.30]
17 86 ms 85 ms 94 ms gar29.la2ca.ip.att.net [12.122.129.241]
18 * 89 ms 87 ms 12-122-254-234.attens.net [12.122.254.234]
19 86 ms 87 ms 85 ms 206.16.68.46

20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
===========================================================

Tracing route to 12.130.244.193 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.200
2 15 ms 6 ms 7 ms 10.240.161.109
3 7 ms 7 ms 7 ms 433be0d1.cst.lightpath.net [67.59.243.209]
4 9 ms 8 ms 18 ms rtr2-ge1-6.mhe.whplny.cv.net [67.83.225.5]
5 10 ms 8 ms 9 ms 65.19.121.57
6 10 ms 8 ms 12 ms 64.15.1.42
7 17 ms 18 ms * xe-1-1-0.GW13.NYC1.ALTER.NET [157.130.251.29]
8 17 ms 17 ms 18 ms 0.xe-10-0-1.XL3.NYC1.ALTER.NET [152.63.18.109]
9 21 ms 18 ms 17 ms 0.ae3.BR2.NYC4.ALTER.NET [152.63.3.110]
10 27 ms 86 ms 18 ms 192.205.34.49
11 89 ms 88 ms 93 ms cr1.n54ny.ip.att.net [12.122.86.6]
12 92 ms 90 ms 86 ms cr2.cgcil.ip.att.net [12.122.1.2]
13 88 ms 88 ms 86 ms cr1.cgcil.ip.att.net [12.122.2.53]
14 90 ms 103 ms 105 ms cr2.dvmco.ip.att.net [12.122.31.85]
15 90 ms 87 ms 87 ms cr1.slkut.ip.att.net [12.122.30.25]
16 90 ms 88 ms * cr2.la2ca.ip.att.net [12.122.30.30]
17 86 ms * 88 ms gar29.la2ca.ip.att.net [12.122.129.241]
18 87 ms 86 ms 87 ms 12-122-254-234.attens.net [12.122.254.234]
19 226 ms 206 ms 92 ms mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]

20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
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/bumps
Hopefully get some info.
Reply Quote
In addition to in-game latency the Auction Houses are having latency issues. There is a delay of a few seconds to load up the Sell and Completed tabs. The Auctions tab frequently displays the loading swirl when switching between tabs. Posting auctions encounters more than a 5 second delay. The item shows up on the list of active auctions, but there is a notification about the AH encountering high transaction volume.
Reply Quote
same here. It was seldom lag here for many months of playing, and the all other internet activities is normal today except that it is almost impossible to play in d3.
Reply Quote
Same, except this has not been just for today. I have been experiencing slower-than-usual internet performance for the last week or so.
Reply Quote
I should add that the in-game and AH lag issues are not limited to the US server... the lag is happening on the EU server as well... and yes I connect to EU from US.
Reply Quote
I, and everyone I play with, am getting absurd ping rates in game as well. I haven't yet done any tracert's but what difference does it make? I can deal with the AH being slow and even unresponsive, but when I can't even PLAY the game because of 400+ ms pings - THAT is unacceptable. This has been getting worse over the last week. Blizzard, as usual, isn't telling the community a damn thing about what's going on. When GGG launched open beta this week, they broadcast global messages to EVERYONE in the GAME about the server issues and what they were doing to correct them. Blizzard? Not a peep.

I've been a customer of Blizzard's for well over a decade. This is the last straw.
Reply Quote
I live in Alberta, Canada, and have also been having really high lag in D3 the last week or so, pings ranging from 200-500 and a ton of rubberbanding / delayed keypresses.

My internet is 15mbps down (and i actually get 15-16 mbps in speedtests) and have never had this issue in D3 before now.
Reply Quote
Ah, thank god im not the only person this is happening to. I have been having this issue for a bout a week now, and luckily for that time i was busy, but now i am having free time this sucks badly since i play hardcore and am starting up again :X i go from like 80 ping to over 500 (1 red bar in game) and cant play and get disconnected... is there any way to fix this? ive reinstalled game defragged system cleaned up reset router and friend told me to flush my DNS (no idea) and nothing has seemed to fix it
Reply Quote
Come on Blizz please give us an update. A similar situation occurred in WoW a long time ago. We had an extended maintenance and Blizz worked with their ISP to get the issue resolved. However, there was communication about it. A large number of players rebooted their modems/routers as well after the change on Blizz side which helped. However, I've already rebooted my cable modem, router, and PC without any positive effect.
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To the top of the front page.
Reply Quote
Hello, I'm having this issue from about 2 days now, log-in and auction works fine, but in-game i'm having a huge lag (sometimes it takes 5-6 seconds only to see my character).
Also the latency bar in-game show 0ms for the first 10-15 seconds, then values between 1000 and 4000 (but it's actually much worse than that).

I always played smoothly, my modem is a ZyXEL. I'll paste my tracert:

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * 4 ms 4 ms bras-ge.uno.it [82.215.173.1]
3 5 ms 5 ms 5 ms eth-0-1.sv.backbone.uno.it [213.204.13.1]
4 9 ms 9 ms 8 ms RC01-VL1.MI-AVA.BACKBONE.UNO.IT [213.204.3.36]
5 30 ms 231 ms 220 ms cousin.uno.it [213.204.0.226]
6 12 ms 10 ms 13 ms 80.150.169.249
7 27 ms 28 ms 28 ms par-sa3-i.PAR.FR.NET.DTAG.DE [62.154.5.90]
8 158 ms 117 ms 113 ms prs-b2-link.telia.net [62.115.9.133]
9 115 ms 113 ms 114 ms prs-bb2-link.telia.net [213.155.132.198]
10 110 ms 109 ms 110 ms adm-bb3-link.telia.net [80.91.252.46]
11 109 ms 111 ms 109 ms adm-b5-link.telia.net [213.155.132.161]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
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