Diablo® III

Account hacked and no help.

A few days ago my email account tied to my Bnet account was changed, security questions changed, all my valuable items were taken from my character, which was then returned to me. After submitting a ticket, I get a reply from Game Master Varmstad which looks like a form letter reply to the completely wrong problem. When I checked out my character on the battle.net page, someone re-equipped him with the crap items the hacker did not want and called it a done deal. Please can I get some help and get this character rolled back.
Reply Quote
- Technical Support
Posts: 18,397
View profile
They can't change your Security question unless you did not use the one time option to do so in August. They also can't change the name on the account. The worst they can do is change your email and password. The only department that handles compromises are the GMs so you will have to re-submit a ticket.

Also, if you have not figured out how the compromise happened, then they will get right back in, which may be why you see odd things gear wise. Most likely you have a keylogger on the PC. Please follow the security recommendations in the compromise link below. Malwarebytes is a highly recommended program and is free. Scan with the FULL scan (not quick) and do it with the game up and gibberish in the login fields. When done, repeat with a FULL virus scan with an up to date virus scanner. Feel free to try a few things as they have different definitions.

This article leads you through the compromise process. https://us.battle.net/support/en/article/compromised-diablo-iii-account Once you are VERY sure the PC is secure, request your roll back and they will put it back to whatever save point they have (warning it may not be a save point you like)

Also, if you have not done it already, get an Authenticator! That won't keep keyloggers off your PC or hackers out of fan sites you may have logged in to, but it will keep them from getting into your Battle.net account.

P.S. Your email is likely compromised as well so you want to change that password too once the PC is clean.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)

Reported!

[Close]