Diablo® III

Locking Issues

90 Worgen Hunter
5400
Posts: 6
I didn't find anything that looked like my problem, so here it is. I got a new computer and re-downloaded WoW, SC2, and D3. WoW and SC2 work fine, but every time I try to log into D3, it locks my account on grounds of 'suspicious loggin patterns'. So, no matter how many times I reset my account info, it keeps locking. I'm using the same IP as my old comp as well. I can't seem to contact customer support so I believed this would be a place to find help. Thank you for any insight you may be able to give on my situation.
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90 Worgen Hunter
5400
Posts: 6
I finally got it working, though i'm still not sure what the problem was.
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- Technical Support
Posts: 26,693
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The login security system will detect strange and new login patterns including a new PC. If you can successfully change the password from the new device/location a few times then it settles down and learns your new pattern. Attaching an Authenticator can make this process far smoother and less sensitive.
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90 Worgen Hunter
5400
Posts: 6
Ahh, that does make sense. Thank you so much for clearing that up. I may just get an authenticator if it will help.
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