Diablo® III

unable to log in account

hi guys, my friend, who has been inactive for 8 days suddenly realized his account information is incorrect, and he's unable to retrive his info through sending a ticket becasue he has forgetten his account details (i.e last and first name)

any solutions as to how to help him retrive his account? (he's using the battlenet auct. by the way)

Thanks guys.
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Support Forum Agent
Posts: 41,930
Hongster ,

He has to contact us, there's no other way and nothing you can do on his behalf.

If he can't submit a ticket, he can call.

This article will lead him through the process.


By the way, forgetting your first and last name isn't really a good excuse. If he put in false information when making the account, he's likely to have trouble as he may be asked to provide a photo id.
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