Placed a bid of 31.4m for a item, after a delay a message appeared stating that due to heavy server load the bid could not be processed. That was approximately 36 hours ago and the gold has yet to be returned to my account.
Glancing at the recent topics of this forum, apparently this is not an uncommon experience. I wonder if it is merely an error, or if the Auction Houses are being sabotaged?
However, if you haven't received your item/gold/money after 72 hours, you should put in a support ticket ( https://us.battle.net/support/en/ticket/submit ), as directed by the sticky: http://us.battle.net/d3/en/forum/topic/7593580664
"Choose from a list of pre-defined topics", "I have an issue with a purchase or payment.",
Gold Auction House: "My purchase or payment issue is not listed here."
Real Money Auction House: "I have an issue with a Real Money Auction House purchase."
If the ticket team tries to send you anywhere else for support on auction house issues, ask them to escalate your ticket to the appropriate team.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.