Diablo® III

Hacked account

My brother was away from D3 for some time and his account was hacked by someone who changed his email to a QQ email account. He lost all his Blizzard games including Diablo. How can he recover these games. Both were digital copies. He still has the proof of purchase emails.
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Support Forum Agent
Posts: 36,481

Here's a support article that should help him with getting his account back to how it was: http://us.battle.net/en/security/help?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
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My brother tried to use the recovery but he had to create a new Bnet account in order to use the recovery which did not work. the following is copy of the e-mail sent in december.

Dear the wes players, hello:

Blizzard Entertainment recently received the request to change the e-mail address in order to log in to your Battle.net account. 1 *** @ qq.com This e-mail address will become your new Battle.net account name. Therefore, the old e-mail address creedwa13@yahoo.com will no longer be valid Battle.net account.

If you do not make this request, please click here to find a FAQ or contact Blizzard Pay & Account Services team.

Dear Sir,

Battle.net account management team
Online Privacy Policy
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Support Forum Agent
Posts: 41,497

Your brother needs to submit a ticket or call in, there's no way we can help with a compromised account issue in a forum. Additionally, he has to contact us, you cannot do it for him.
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